We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Stay” 4 of 5 stars
Review of Hilton Garden Inn Palm Springs/Rancho Mirage

Save Saved
You added Hilton Garden Inn Palm Springs/Rancho Mirage to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Hilton Garden Inn Palm Springs/Rancho Mirage
3.0 of 5 Hotel   |   71-700 Highway 111, Rancho Mirage, CA 92270   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
2X Points Package
Ranked #6 of 8 hotels in Rancho Mirage
The Nutmeg State
Top Contributor
54 reviews 54 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
21 helpful votes 21 helpful votes
“Great Stay”
4 of 5 stars Reviewed December 16, 2012

I stayed for 2 nights at the beginning of the month.The reviews I read before booking were not surprising when I got to the hotel. The welcome comments and greetings were from everyone I encountered upon arrival. The lobby is very well appointed and very nicely decorated. The grounds are nice, gardens, pool, etc… The room was very spacious and clean. Bathroom had everything needed and extra towels , and toiletries. Clean sheets and bed cover. I agree with the other reviewers about choosing a room away from Route 111, since it is a big boulevard and could get busy during the day. But overall sitting in the back at the pool the noise level is very minimum.The breakfast was pretty good and service was speedy. The location is great due to the proximity of good restaurants and shopping.

Room Tip: Rooms on the back side tend to be quieter.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami_Hansji, Manager at Hilton Garden Inn Palm Springs/Rancho Mirage, responded to this review, December 19, 2012
Thank you for reviewing your stay with us! We are pleased that you had the opportunity to enjoy the Hilton Garden Inn Rancho Mirage & we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

269 people have reviewed this hotel

Traveler rating
    98
    87
    52
    18
    14
See reviews for
63
104
23
41
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Brooklyn
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 9, 2012

In July 2012, I stayed at the mirage for 4 nights celebrating a friend's birthday. It was a great experience in the likes of a 3 star hotel. Although I was impressed by how beautiful the room was. Overall, I had a good experience..

Room Tip: The hotel is like a maze..
See more room tips
  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami_Hansji, Manager at Hilton Garden Inn Palm Springs/Rancho Mirage, responded to this review, December 10, 2012
Thank you for commenting about your stay with us. We hope you had a great birthday celebration- Happy Belated Birthday to your friend! We look forward to serving you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paso Robles, California
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 5, 2012

We are Hilton Honor Members so we are familiar with the Hilton chain. We stayed one night in Rancho Mirage on our way to Arizona. The first thing I noticed upon check in was no complimentary coffee available in the lobby, as most Hilton Garden Inns offer. The room size was fine, lighting in the bathroom was good. The biggest complaint we had was the air conditioning unit. The thermostat read the room temp was in the 80's which left the unit running constantly. We then had to shut it off manually, due to near freezing temperature. When it got stuffy, we had to turn it back on. This went on all night. We had a 2nd night booked on returning home but cancelled and booked the Hampton Inn Rancho Mirage. We were very satisfied there!

Room Tip: Don't accept room 259 unless the air conditioning unit has been replaced since December 2012.
See more room tips
  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami_Hansji, Manager at Hilton Garden Inn Palm Springs/Rancho Mirage, responded to this review, December 7, 2012
Thank you Donna for the taking the time to review our property. We value our guests opinions.

We are excited to be in the process of completely renovating our lobby & public area. We plan to have coffee & tea service 24 hours a day, along with a new fresh look for our guests to enjoy. We hope that you will be able to visit us again and enjoy our new space!!!!

We sincerely apologize for the ac issue that you encountered while staying with us. Management will ask maintenance to switch out that unit ASAP. We will also check all guest room ac units to ensure that this problem does not happen again.

Thank you again for staying with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
san diego
Top Contributor
57 reviews 57 reviews
15 hotel reviews
Reviews in 29 cities Reviews in 29 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed November 21, 2012

The hotel sits next to Highway 111, so there is some road traffic 24/7. However, the location is also near a shopping center and across the street from a great bar/restaurant with piano, Wally's.
For $104 a night, you get a clean room, with microwave, good shower, and small refrigerator. We parked our car and there were ample spaces. Breakfast is included, but for an order of eggs/bacon you may wait a half hour. Several guests experienced this same delay. Also, when ordering no one asks you for a name so a waiter wonders around trying to guess who ordered what. Chaos. Most annoying was the high pitched hum of the refrigerator paired with the traffic noise and made unbearable by the air conditioner motor which shut off and on constantly. If you want to get this bargain, bring ear plugs.

Room Tip: You can ask for a second floor room in back of hotel. We booked our room with this request. How...
See more room tips
  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami_Hansji, Manager at Hilton Garden Inn Palm Springs/Rancho Mirage, responded to this review, November 24, 2012
We value our location- walking distance to the "River" with ample shopping & entertainment! Management will ask maintenance to take a look at the refrigerator unit in your guest room, we apologize for your experience. We will also speak with our F&B manager immediately to ensure that breakfast to order runs smoothly going forward. Thank you for your comments, we appreciate the chance to correct any issues.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sun Prairie, Wisconsin
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 21, 2012

I had to attend a conference in Rancho MIrage at the Los Palmas Resort but wanted to keep the cost of the trip down. The Hilton Garden Inn is very close to the Los Palmas Resort and is considerably less costly. The Garden Inn is pretty standard and I do recommend it. However you should know that there is no airport shuttle so cab fare is around $30.00 each way. The hotel is sort of understaffed but gets the job done. They have a very nice pool, but the fitness center is limited to about 3 people at a time, just one treadmill.

The Holiday Inn Express is even closer to the Los Palmas Resort.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami_Hansji, Manager at Hilton Garden Inn Palm Springs/Rancho Mirage, responded to this review, November 24, 2012
Thank you for staying with us while attending a conference in Rancho Mirage. We are pleased that you enjoyed our outdoor heated pool & spa. Our fitness center has been recently upgrading with state of the art Precor Fitness Equipment. We look forward to your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, CA
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed November 15, 2012

We asked for a second floor room, facing away from Hiway 111 and were given a nice room away from any street noise. The front entry of the hotel was closed due to renovations of the lobby area, so had to bypass some discarded lumber and such to get in. Staff was very accomodating, beds very comfortable. Downsides are the very loud cooling system that kicks on and you can't hear the tv and noise coming from neighboring room Perhaps that was due to some very rowdy and inebriated guys, but their voices just permeated our room late at night. Hopefully, the needed refurbishing will help with a new a/c, but need to check on those paper-thin walls. Breakfast is extra, but very nice- fresh fruit, eggs how you like, pancakes, waffles, pastry, juice, and so one. Goodlocation between Palm Springs and Palm Desert.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami_Hansji, Manager at Hilton Garden Inn Palm Springs/Rancho Mirage, responded to this review, November 24, 2012
Thank you for taking the time to review your stay with us. We appreciate your comments. We apologize for the noise issue that you experienced in your guest room, I will personally speak with maintenance on correcting the noise issue immediately. We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petersburg
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 4, 2012

We stayed in a suite with two queens which was fairly roomy although not overly large. Hotel staff was very helpful. Nice pool with convenient spa. Good workout center. The location of the hotel is very close to the Ranch Mirage River Shopping/dining center which gave a number of very nice and convenient options for dining.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami_Hansji, Manager at Hilton Garden Inn Palm Springs/Rancho Mirage, responded to this review, November 5, 2012
Thank you for staying with us! We look forward to your next visit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Hilton Garden Inn Palm Springs/Rancho Mirage? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Palm Springs/Rancho Mirage

Address: 71-700 Highway 111, Rancho Mirage, CA 92270
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Rancho Mirage
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Rancho Mirage
#6 Business Hotel in Rancho Mirage
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Palm Springs/Rancho Mirage 3*
Official Description (provided by the hotel):
Combine business with leisure at the Hilton Garden Inn Palm Springs/Rancho Mirage, located in the heart of Palm Springs Valley, within close proximity to top corporations and local attractions. Our Palm Springs area hotel is the perfect place to get inspired and rejuvenate. Relax and enjoy world class spas, championship golf courses, hiking trails, casinos, Palm Springs Aerial Tramway, Knott's Soak City Water Park, El Paseo Shopping District and Desert Hills Premium Outlets.Whether you are meeting an important client, reconnecting with family, or enjoying a round of golf, having everything you need is critical to being your best on your big day. Making sure your event is fully prepared is our main focus. When tomorrow's a big day, stay at the Hilton Garden Inn Palm Springs Rancho Mirage CA. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Hotels.com, Priceline, Travelocity, Cheap Tickets, BookingOdigeoWL, Hilton Hotels and Tingo so you can book your Hilton Garden Inn Palm Springs/Rancho Mirage reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Palm Springs/Rancho Mirage Hotel Rancho Mirage
Hilton Garden Inn Rancho Mirage
Hilton Rancho Mirage
Rancho Mirage Hilton
Hilton Garden Inn Palm Springs/Rancho Mirage CA

Owners: What's your side of the story?

If you own or manage Hilton Garden Inn Palm Springs/Rancho Mirage, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.