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“Great Hotel for the Price” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area

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Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area
2.5 of 5 Hotel   |   71730 Highway 111, Rancho Mirage, CA 92270   |  
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Ranked #7 of 8 Hotels in Rancho Mirage
Huntington Beach, CA
Senior Contributor
48 reviews 48 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
19 helpful votes 19 helpful votes
“Great Hotel for the Price”
4 of 5 stars Reviewed July 27, 2013

Great hotel for the price.

Pros:
A/C was ice cold (important when it's 109 outside), the hot breakfast was very good too and they even had bananas. The hotel is also located next to the River shopping center which hosts a number of great restaurants (Yard House & PF Chang's as well) and in the same parking lot is Applebee's, and across the street is the Spaghetti Factory. The River also has a movie theater if you are bored.

Cons: The only downside was that the pool was as hot as the spa. I really looked forward to jumping in a cool refreshing pool after a long hot days work, but that didn't happen.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh G, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area, responded to this review, August 29, 2013
Thank you Jim S. for taking the time and patience to inform us of your recent stay at our Holiday Inn Express property. We are glad that you enjoyed your amenities here with us and were able to find plenty of restaurants across from our location at The River Complex. We have relayed the information to our staff, and will work diligently to provide exceptional service to our guest.
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119 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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English first
Los Angeles, California
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 21, 2013 via mobile

Our daughter's basketball team was staying at this hotel but my husband and I wanted a "nicer" hotel in the area. After reading the reviews, and realizing we needed to be close by for carpool purposes, we decided to stay here.

From the moment we arrived, we were pleasantly surprised. Every employee we encountered were very friendly and helpful. The lobby was nicely appointed, clean and inviting.

There was a complimentary breakfast which was also better than expected. In addition to the expected breads and pastries, they had yogurt, fruit, eggs, sausage, ham, etc.

The room's appearance was nice, but I did ding it because the paint needed a little freshening up and try really need better air conditioning units. Our room had a wall unit under the window that was very loud and you really couldn't adjust the strength of the air coming out so it was not pleasant having to be in the bed next to the a/c.

Otherwise, we highly recommend this hotel if your looking for a Hotel in this level of hotels. It was perfect for our needs.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Josh G, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area, responded to this review, August 29, 2013
Thank you Vetski, for choosing to stay at our property and taking the time to write a review. Our staff works hard to provide a accommodating environment upon check-in; to make your experience pleasant. We will take into careful consideration the aspects that you have pointed out; and advise our team to work together to improve our property image from paint on the wall to room accommodations. Again, the Holiday Inn Express staff would like to thank you for choosing to stay with us.
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Hamden, CT
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 1, 2013

Don't be misled by the name; there's nothing EXPRESS about this property. It has roomy, comfortable guest rooms, a convenient location, and a more than acceptable hot breakfast. I've never before seen a make-your-own pancake machine. It certainly beats the messy waffle makers some breakfast rooms feature.
We stayed off-season so things could be quite different when the snowbirds fly south but if you're looking for clean, reasonable accommodations, then you need to check this one out.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh G, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area, responded to this review, August 14, 2013
We appreciate you DrFitz4 for staying at our hotel and providing us with a excellent review. Our hotel staff works diligently to provide the best care and customer service to all of our loyal and new guest. We pride ourselves in providing a welcoming environment; to make our guest feel at home, even if they are just here for one or two nights. In addition, we would like to thank you again, for the time and patience taken to provide positive feedback to our Hotel.
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Santa Barbara, California
1 review
5 of 5 stars Reviewed June 1, 2013

would like to thank daniel at front desk for outstanding service and to add he was very helpful in giving us info on greater coachella valley we wanted to vist the palm springs tram way and the palm desert living resort he took time to show us tru the palm springs life magazine how we could drive to both p.s. tram way and pd living resort we got 5 diamond service from daniel thanks alot see you next year daniel

Room Tip: all rooms very nice hotel very clean north side ny pool
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh G, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area, responded to this review, August 14, 2013
Thank you Doug B. for the positive feedback on your review. Our hotel maintains a high quality standard towards our guest. We pride ourselves in accommodating and providing Top Class treatment to both our leisure and business guest. Thank you again for your time and patience in posting a review for our Hotel Property.
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Corona
Top Contributor
123 reviews 123 reviews
18 hotel reviews
Reviews in 46 cities Reviews in 46 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed May 30, 2013

Spent two nights here over Memorial Day weekend. The GM (Peter) assisted me with the reservations, and his service was outstanding. The rest of the staff that I interacted with was also very good. Not as memorable as Peter, but perhaps that's to be expected. We had a nice room, on the first floor a King Suite with a pullout couch. Enough room for everyone, including my newborn daughter with her pack-n-play all set up.

I did think that the in-room AC unit wasn't fantastic - it was loud and hard to get a comfortable temp. Either WAY TOO COLD or not cold enough. I'm sure that this was a carry-over from the previous outfit, as this hotel used to be a part of the Radisson family of hotels - we stayed here once before.

My other gripe was the schedule for the TV - my room did not have a channel guide, and when I got one from the front desk, it was far from accurate. The gent at the desk did know which channel was CNN, and that's what I really wanted anyway...

The Holiday Inn breakfast is certainly a selling point - consistently good food as far as I am concerned. The breakfast room is a bit small for as many rooms as the hotel has.

The location next to The River shopping center in Rancho Mirage is also great because of the restaurants located there. There is a new Old Spaghetti Factory across the street too.

For what we paid, I'd consider this hotel again because of the location and good customer service.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area, responded to this review, June 19, 2013
Dear David M,

We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Nevertheless, we’re sorry for any inconvenience you experienced because we did not live up to your expectations. Though we would prefer you had a better experience, we would like to thank you for sharing your thoughts, and hope you will give us the opportunity to serve you again in the future.

Sincerely,

Ferdinand G
Case Manager
IHGCare
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Huntington Beach, California
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 12, 2013

Another wonderful weekend at this property. Warm and welcoming staff. Clean and up to date rooms. You just cant ask for anything more. Raquel, and Daniel exceptional customer service. I wish to personally thank Mr. Perter Morales (GM) for his great efforts in managing such a great property!!!!

Room Tip: Head over to Babes (walking distance) for a great dinner BBQ is the best!!!!
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renton WA
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 11, 2013

We had to stay here rather than at our go-to place, the Embassy Suites in La Quinta (this was Stagecoach country music festival weekend, which made for some fun people watching, but full hotels). This Holiday Inn appears to be a fairly new property. The location is good, right across from The River shopping center on the main highway. The room was good, the pool was refreshing (air temps were in the mid-100s), and the pool area was ok, if a little dirty from partyers the night before. The front desk folks were friendly. The free breakfast was adequate (please size the lids to your coffee cups correctly, so that your guest don't spill coffee on themselves as they sip through the lid).

There were some annoying issues though, which merit only an average rating. Wi-fi - OMG, s l o o o w. I finally just gave up. And the ice machine on our floor was out of service. Maybe this place was not as new as I thought. The bathroom had no ventilation. Oh, there was a vent cutout in the ceiling, but no fan, and no air circulation, so that the room steamed up immediately. Also, in the bathroom, the shower curtain rod was one of those curved rods, supposed to give you a feeling more room. It was either broken or not installed correctly, because it sagged, causing the shower curtain to droop toward the center of the tub area, pulling away from the head and foot of the tub area, and letting water splash onto the floor. As I checked out I did let the managers know about the last 2 issues, and they acknowledged them with a bit of a shrug.

So, in a pinch, I might stay here again, but I would not seek it out.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area, responded to this review, May 28, 2013
Dear Steve_mcn,

Thank you for your feedback and for choosing our hotel. I am pleased to read that you liked our location and you found our reception staff to be friendly. However, please accept my apologies that you were inconvenienced by the Wifi connection and room amenities' condition being sub par. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Pam G
Case Manager
IHGCare
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Additional Information about Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area

Address: 71730 Highway 111, Rancho Mirage, CA 92270
Phone Number:
Location: United States > California > California Desert > Rancho Mirage
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Rancho Mirage
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area 2.5*
Number of rooms: 80
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Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area CA - California Desert

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