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“Best Casino Hotel In the Coachella Valley!” 5 of 5 stars
Review of Agua Caliente Casino Resort Spa

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Agua Caliente Casino Resort Spa
4.0 of 5 Hotel   |   32250 Bob Hope Drive, Rancho Mirage, CA 92270   |  
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Ranked #4 of 8 Hotels in Rancho Mirage
Certificate of Excellence
South OC, CA, USA
Level Contributor
48 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“Best Casino Hotel In the Coachella Valley!”
5 of 5 stars Reviewed May 9, 2008

As a celebration for my wife's new upcoming job, I reserved a Deluxe Room at the two week old Agua Caliente Resort for May 1 2008 at the introductory rate of $89... amazing! Keep in mind that there's tax and a resort fee that bumped it up to about $120 for the night. Either way, a steal! We had a room with floor to ceiling windows on the 11th floor overlooking the beautiful pool and the view to the west of Mt San Jacinto. The room was of course brand new and well-equipped with a 42 inch flat screen TV, cozy king bed, a decent amount of storage including a lighted amoire in the room, a sofa and a desk with chair. Also, coffee pot and closeted mini-fridge. In the bathroom, a nice granite double sink, deep soaking tub just big enough for two (nice!), a large two person glass shower, a separate toilet room, a frosted glass door and neat towel storage shelves behind the door... luxurious in every way!

The casino was nice... felt pretty close to a smaller newer casino in Vegas. However, we were mostly there for the sun, and the pool did not disappoint! A large rambling faux-stone deck, towel cabana, rental cabanas that looked really nice, large jacuzzi, wait service from a cool bar... we ordered salads for lunch day 1/wraps for lunch day 2... delicious! The barmaids were delightful but the drinks were quite terrible... the bartender had no idea how to make midori coladas, the margaritas were terrible, etc. Ended up just sticking with beer... no problem!

What was especially attractive to us was that we valeted in the first day at noon and valeted out the next afternoon... never had to leave! Made it fun (and safe!) to drink up and party. Only issue is that there's nothing currently outside the hotel complex as far as eateries within walking distance. Maybe the construction site across the street will change that? I hope so!

All in all, an amazing place. Front desk service was great, valets were friendly, not to mention the personable bell boys. As for comparisons with other Coachella Casino Hotels... it's the best. Fantasy Springs has a great pool but the casino's smokier and the rooms are maybe HALF the size of the smallest Agua rooms (not to mention the bathroom at Agua... ELEGANT!). We've never stayed at Spa Casino Resort or Morongo... wouldn't want to be stuck in the old ugly section of the Spa... and Morongo looks nice online but the wind can really kick up and that makes for a loser pool scene!

Needless to say, we'll be back!

  • Liked — Everything But The Pool Bar's Drinks
  • Disliked — The Pool Bar's Drinks!
  • Stayed May 2008, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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394 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
San Diego
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed May 9, 2008

Was given a web special of $89/night. Go on the webpage I think they'll be offering the same rate for awhile.

I was highly encouraged to choose this Resort by a Rancho Mirage local and was NOT disappointed.

This Resort is brand new and is everything a person could want.

The exclusive interior room decor reminded me of the beautiful decor at the Red Rock Resort in Vegas.

An easy 2-hour freeway drive from San Diego. Right off the freeway-Bob Hope Drive turn off. Took valet parking ...quick and easy. Just tipped him each day. The self parking is next door...I would probable do self parking next time..once again, it was in walking distance. Catch the elevator of the parking structure, go thru the casino to the front desk.

The check-in was friendly and quick. Couldn't believe how beautiful the lobby was.

The Resort is also part of the Aqua Caliente Casino and was pleasantly surprised the place had GREAT ventilation...no smoky smell when you enter. I even commented to the front desk girl and she said that was one of the main priority the Resort wanted to accomplish. Everything is soooo clean and centrally located.

With the elevators within twenty steps, I was pleased to see they have over seven restaurants all around the Resort area. Four are close to the elevators. Try the Steakhouse and the 24-hr Diner...excellent food. They have a Java Caliente (Starbucks-like) right off the elevators. The Grand Palms Buffet was within the Casino area and had great food. The music at the Lounge was jumpin'!

The Casino had just about everything a Casino could offer without a smoky smell! My husband plays Texas Hold Em poker. He liked the poker room very much.

Another plus about being close to the elevators is the gift shop is right outside the lobby as well. We needed some sodas and weren't dressed that great but walked fast from the elevators to the gift shop then back to the room again.

The rooms are fabulous looking. The linens were sooooosoft including the bed itself. I slept great and could not hear any noise from outside nor next door to us. The oversized bathroom had an oversized soaking tub with an adjoining glass enclosed shower with a rain head shower head and great water pressure. Upscale amenitities thru out. You'll also noticed the unique lighting in the bathroom. Thought it was great!

The 42" LCD, flat screen TV made are lounging time bearable. Oh, there's also a smaller flat screen TV in the bathroom. A large desk area and intenet access assisted my husband in communicating with his office while on vacation.

Be SURE to ask for a room facing the pool, otherwise you might have a view of the back parking lot. Speaking of the pool area. ... Upscale all the way. Thick lounge pads, excellent drink and food service. Cabanas available, nice music playing and large jacuzzi. Speaking of cabanas, they also offered two "executive" cabanas, complete with they own private hot tubs..wa-hoooo. They have a special BBQ by pool side that cost $10 on Friday nights. It's worth every penny!

One thing the Resort should have thought of ...the location is in a windy part of Rancho Mirage and they should have thought of higher wind barriorsaround the pool area. The ones they have are not high enough to block the wind. Something minor.


All in all...STAY there...can't recommend it enough!!!.

  • Liked — The room decor and how convenient everything was.
  • Disliked — Absolutely NOTHING!
  • Stayed May 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Desert, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 30, 2008

Beautiful Rooms! Better locally than the Westin & Rancho Las Palmas! But, with a brand new hotel, I came expecting that not all the "bugs" are worked out. Since my stay was not perfect, I can't give them an overall perfect rating! I let them keep above average because of the rooms and the pool. The bathrooms have huge oversize tubs, and large seperate showers, as well as TVs. The pool is easily accessed, with ample seating and great cabanas available for rent. We visited with kids and they enjoyed the large pool area.

The problems? 1st) We were given a room and the card key did not work. We went back downstairs and it was rekeyed. We returned to the room and clearly found it still being used (although the guest was not in their luggage and personal items were). I told a security guard on that floor, and he seemed perplexed as to how to help us so we returned downstairs. It was taken care of and we were assigned to another room. 2nd) In the evening, guests were asked to see card keys before accessing elevators on the ground floor. I have no problem with that, but they held up traffic by also asking name & room number. And a few times seemed to really grill large parties. If you didn't have a key in your possession, they asked for you to have someone come down with one even after offering name & room number. 3rd) In the casino restaurants, they had computer problems and were unable to make room charges. 4th) We spent a large amount of time at the pool bar. We witnessed waitstaff & bartenders haggling over charges and customers. We also felt that if we ordered more than two things at a time, we were bothering them. Food service was slow. We would order items and they would be forgotten. Even though we were sitting at the bar, only one of the two bartenders could handle our orders, and ours was also helping the cabana staff, while the other stood by with no customers needs. (This is not how they operate at their sister property - spa resort). Also no draft beer is a big negative. It would help to have a drink menu and make the staff a "team".

I expect things to get better and I will offer them another chance in a month or so. As I said, the rooms are far above the local Westin and Rancho Las Palmas in terms of quality and amenities. And far cheaper so far! I really enjoy the service we have received at Spa Resort (approx 2 dozen stays in two years), and it seems as if those standards have yet to be fully implemented at their sister property.

Stayed April 2008
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Additional Information about Agua Caliente Casino Resort Spa

Address: 32250 Bob Hope Drive, Rancho Mirage, CA 92270
Phone Number:
Location: United States > California > California Desert > Rancho Mirage
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Rancho Mirage
#4 Luxury Hotel in Rancho Mirage
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Agua Caliente Casino Resort Spa 4*
Number of rooms: 340
Reservation Options:
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Also Known As:
Agua Caliente Hotel Rancho Mirage
Agua Caliente Casino Resort Spa Rancho Mirage, CA - California Desert

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