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“Nice rooms, fantastic pool area, five-star service, only a couple of caveats” 4 of 5 stars
Review of Agua Caliente Casino Resort Spa

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Agua Caliente Casino Resort Spa
4.0 of 5 Hotel   |   32250 Bob Hope Drive, Rancho Mirage, CA 92270   |  
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Hotel amenities
Special Price
Summer Specials 20% off!
Ranked #5 of 8 hotels in Rancho Mirage
Los Angeles, CA
Senior Contributor
38 reviews 38 reviews
35 hotel reviews
Reviews in 30 cities Reviews in 30 cities
53 helpful votes 53 helpful votes
“Nice rooms, fantastic pool area, five-star service, only a couple of caveats”
4 of 5 stars Reviewed January 22, 2013

We booked Agua Caliente for the MLK weekend and were very pleased with our stay here. From our arrival, where we received free valet parking, to our departure three days later, we couldn't have been happier with the service provided by Agua Caliente's staff. Bell service was so fast that by the time we checked in and took money from the ATM, we almost missed the bellman, who was putting a "sorry we missed you" card on the door of our room as we walked up!

This property is considerably more expensive than what I'm usually willing to pay, but serious relaxation was needed, so I sprang for something a little out of the ordinary. The AAA rate for the holiday weekend was $179/night before taxes plus a $16 resort fee, but, for that price, we got a beautiful double-queen room on the seventh floor with a large balcony overlooking the luxurious pool area. The room was spotless and wonderfully-appointed with super-comfortable beds with five pillows, padded headboards and allergen-free bedding, a computer desk and chair, faux-suede sitting chair and ottoman and ample closet and drawer space with all the furniture done in a tasteful dark wood and frosted glass. WiFi worked flawlessly, although cell service in the room was a bit spotty. The highlight was the bathroom, with a huge soaking tub, separate glass-enclosed shower, Gilchrist & Soames toiletries, and even an LCD TV so I could watch part of the presidential inauguration while soaking! The room itself was non-smoking, but you are permitted to smoke out on the balcony, which is a fine compromise IMHO. I would have very much liked to have had a microwave and coffeemaker; the lack of those amenities is my only complaint about the room.

The pool area was absolutely delightful. The pool is heated as advertised, although, in light of that, it was still a wee bit colder than I expected. It is a HUGE pool, albeit not very deep--I think the max was about 4 feet--but in terms of overall square feet, so I imagine the heating unit is just enough to take the biting chill off. And it WAS January, though we were having perfect 75 degree weather in SoCal. There were a variety of seating areas interspersed around the pool grounds with padded rattan chairs and a couple of roaring firepits at night. The jacuzzi is ALMOST warm enough, could've done with another five or ten degrees, but has a nice, rolling boil (not one of the lame "wave" jacuzzis) and is built in an unusual zig zag shape large enough to accommodate 23 people. There is an outdoor shower pole for a quick rinse-off before heading back to your room.

Gambling here is OK, although I have to admit it fell a little short of my expectations. It seems they only have $5 tables during weekdays and I wish I had known that as it may have influenced my decision about when to stay. The best blackjack dealers are Liz and Denise, both of whom were cheerful and personable and you had a good time at their table even when losing money! Especially Liz--she was just a treasure and we went back to her table whenever she was available. Jimmy is a good dealer but will wipe you out in a matter of minutes. I wish I could remember the name of the one dealer that made me angry. She was a very petite Asian woman with long black hair, probably early-to-mid 30s, and she was so exceedingly rude that I only played four hands at her table. She kept criticizing my choices and had a very smug and condescending attitude. Seeing as I walked away from her table with double what I sat down with in only four hands, maybe she should keep her comments to herself. There was something wrong with the video blackjack--it would only allow you to hit or stand, no split or double down!--so I would not recommend playing that unless you want to lose. I don't really do slots so cannot comment on that aspect of the gaming.

Brought a lot of our own food, but here's a quick rundown on what we did eat at the restaurants on-site. In-room dining--pricey but wonderful food, wide variety of choices, delivered so fast it made my head spin. Poker Deli - best deal in the house. Good selection of sandwiches for around $6 including a side of coleslaw, macaroni salad etc. Grand Palms Buffet: awful--one of the worst buffets I have ever had and nowhere near worth the $23 price tag (and that is WITH a player's club discount!). Platters of cheese that was hard and curly at the ends. You get the general idea.

We had an unexpected medical emergency during our stay. The hotel does not have a doctor on staff (which I found surprising), but I have to give kudos to the security staff, who responded instantaneously and effectively to my 5am call for help and summoned assistance from the nearby Eisenhower Medical Center. The valet staff produced my car so quickly that it was waiting for me downstairs by the time I got down there. The incident derailed our plans for almost an entire day, so I called on Monday morning and asked for a late checkout. AC normally charges an additional fee of $79 to extend your stay until 3pm and, although I did have to speak to three different employees before it was approved, the hotel ultimately was generous enough to waive the fee for late checkout once I explained the extreme circumstances. I very much appreciated this gesture, since the issue that arose was in no way their fault and the few extra hours greatly enhanced my ability to enjoy the property.

All in all, I would recommend this hotel with the few caveats above. If I were to stay again, I would try to go when the rates are a bit lower in order to get more bang for my buck. What it came down to, really, was the staff and I am very grateful for the level of service provided by the employees at Agua Caliente. Their helpfulness, effectiveness and flexibility will not soon be forgotten.

Room Tip: Pay the extra $20 or so for a balcony room. It's totally worth it for the view of the pool area...
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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276 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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English first
Los Angeles, California
Top Contributor
73 reviews 73 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 8, 2013

This review is for the casino only as I did not stay or eat here.
Won a $75 freeplay promotion on Facebook and cashed it in last weekend.
The employees were very nice, there were no lines, even though the Casino was pretty busy, and I walked away with some $$$. The hotel itself is gorgeous and would definitely stay here next time I am in the Palm Springs area. Parking is good and so is the location right off the freeway.

Bottom line, reminds me of a small Vegas resort. Far better than Morongo.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 29, 2012 via mobile

The rooms in this hotel are beautiful and ours had a great view of the pool. However, you are hit with the massive stench of smoke as soon as you enter the hotel and by the time you check in, your throat and eyes are burning. Definitely not advisable if travelling with children, as we were. This hotel really needs to revamp their ventilation system. Absolutely disgusting!!!!

  • Stayed December 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elk Grove
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 16, 2012

It is nice for a Casino type hotel, the pool and hot tub area are very nice. The room itself was very large, the bathroom was huge with a nice soaking tub. What actually lowered my opinion was there was no in room coffee maker, I found it very inconvenient to have to get dressed and go downstairs to purchase a cup of coffee first thing in the morning. That may not seem like a big deal to most, but I like to enjoy coffee in my room while getting ready for the day. I honestly can't rememertne last hotel or even motel I stayed in that didn't have a coffee maker.
When checking out, I had an added 59.00 dollars added on my bill for a mini bar that I didn't touch, I had to stand in line and wait while the frazzled clerk removed it. Also, when checking in they require a credit card and put a hold of 100.00 per day....fine, that is standard. However, here I am 14 days after I checked put and the funds are still being held! I was told when I called last week the hold would be lifted and I am still waiting! I stayed for 5 days and 500.00 is a big hold.

  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mira Loma, California
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 11, 2012

Pros
Big rooms
Mirrors for dressing up and make up are great
Bathrooms are large and nice
Clean and comfy bed
View from room of desert awesome
Big and nice pool and fire place by pool
Can enjoy stay even if dont gamble in casino
Variety of bars and restaurants
Free valet parking
Great service
Right off freeway
Free wifi in room

Cons
Smoking is allowed in casino so smoke smell fills elevators
Didnt see security at elevator area so anyone here not staying could easily end up on room floors
I still felt safe but would have liked to see secured elevator access

Room Tip: All rooms are very good size
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spanway
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 26, 2012

We traveled to this Casino/Hotel to attend a family wedding. Had I known that it was a Smokers Paradise Casino with non smoking rooms I would not have booked the stay. You are hit with the Stench of Cigarette smoke as you approach the entrance.By the time we got registered, my throat, eye, and lungs were burning. But, since they do not offer an early check in, We went out to the Pool area, again met with the Smokers Paradise. We had to wait till 4:00 pm to get a room, only after having to check with the registration for a third time.The room was nice, but they allow Smoking in the Hallways and in the Elevators.We decided to head out to find some where to get my broken nail fixed, after checking with the restaurant hostess,she recomended the Casino spa. I went over and inquired, it would not be until 5:30. So the Spa gal recomended a place offsite, which turned out to be FABULOUS and at less than half what the SPA was going to charge.Had it not been Thanksgiving weekend, I would have looked elsewhere to Stay. Its a day later and I am not sure how long it will take my lungs to recover from the Second hand smoke!.The restaurants were expensive,drinks at the bar expensive,especially for this being a casino. We will not be going back.

Room Tip: Rooms that face the west and open to the West get the drone of the A/C units. View marginal, at Sunr...
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed November 9, 2012

We would never have thought to go to Palm Springs, but we were visiting my Husbands Aunty in LA and she gets a couple of rooms for free each year, so she booked us in. To be honest, we're the wrong kind of people for this place. We're a family of 2 adults and 2 year old little boy. Although the hotel provides cots and high chairs in the restaurants, it's not a child friendly place at all - but then it is a casino predominantly so it's fault for agreeing to go to be honest.

The rooms themselves were really nice. Really big and the bath is big enough to be your own private swimming pool. However, there was no microwave and they charged me $20 to hire one! What a rip off. The rest of the hotel though was not great. They allow smoking in the casino, and as the casino is next to the reception and front door (which are non smoking), the whole place stinks of stale smoke. It's disgusting!!! The swimming pool is nice, but they have crap pop music (if music is what you can call it) blaring out. No chance to get any peace and quiet.

The spa has great facilities and I went for some peace in there to get a facial. I was treated really well (which is just as well for the price - $130!!!), but then when I went to pay, the man asked me if I would be leaving a tip. That is really naughty of him. They should leave me the option on the credit card receipt. In front of everyone, I then had to say 'no' (because after paying $130 I'm not shelling out more) with people then staring at me like I'm tight! I was not happy. Quite clearly a place for rich people.

Palm Springs in itself has amazing scenary, but the whole place is spoilt. It is a natural beauty spot with casinos, and golf courses etc. It is a place for rich, selfish people who are quite happy having their precious golf courses watered with valuable water (when people round the world are dying of thirst). Grass is not supposed to grow in the desert! Why can't people leave nature alone! I do admit, we were the wrong people to be visiting, but Palm Springs is a horrible, horrible place because of the people that are there and the monstrosities they build. As for the hotel, great rooms, but that's the only positive. They charge for the air you breath and even then it's not clean - my lungs were full of the smoke from peoples cancer sticks!

  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Agua Caliente Casino Resort Spa

Address: 32250 Bob Hope Drive, Rancho Mirage, CA 92270
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Rancho Mirage
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Rancho Mirage
#4 Spa Hotel in Rancho Mirage
#5 Luxury Hotel in Rancho Mirage
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Agua Caliente Casino Resort Spa 4*
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Also Known As:
Agua Caliente Hotel Rancho Mirage
Agua Caliente Casino Resort Spa Rancho Mirage, CA

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