I'll begin with the positive....having stayed here many times the pool and surrounding grounds are lovely. If you are lucky enough to get a room on a high level with balcony overlooking the pool and mountains the views are stunning. The lower level rooms on the pool side are just too noisy with music at the pool going all day.and with pool parties on the weekends during the summertime. The rooms on the non pool side have views of the parking garage and freeway. The Java coffee house has great coffee drinks and pastries but a word of caution the rooms no longer have any coffee makers in them so if you are a morning coffee person you will need to get dressed and head downstairs for that first cup of morning coffee. The negatives with our stay were numerous this time around....sad to say. Our confirmed Pure allergy free room with balcony must be requested by the high rollers because we were bumped and not able to get the room we had booked a month in advance for a special birthday weekend celebration. If you like to play the slots beware the non-smoking area has most of the machines turned off. You will most likely be playing in the smoking area. If that doesn't bother you'll have fun with a good assortment of games to play. We ate dinner in the Steak House one evening and had to wait patiently for about 20 minutes before anyone would seat us. The hostess just left her post...so after waiting and waiting I walked in and asked a server if he could seat us. No, we needed to wait for the hostess to return. The restaurant was nearly empty at 5:30 when we arrived. Dinner was good but the wrong wine was served to us.....we ordered an Cabernet but were served a nice chilled white wine. We just went ahead and drank it but not sure how that was misunderstood by the server. We've decided to give this resort a miss from now on and will head toward the San Diego area to stay and play. We have received much better service at other resorts/casinos. I did write the hotel about my experience but never head back from them...again not good customer service.
- Also Known As:
- Agua Caliente Hotel Rancho Mirage
- Agua Caliente Hotel
- Agua Caliente Casino Resort Spa Rancho Mirage, CA
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