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All 9 Rancho Cucamonga hotels

Hilton Garden Inn Ontario / Rancho Cucamonga: Traveler Reviews

3.0 of 5
11481 Mission Vista Dr, Rancho Cucamonga, CA 91730
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Hilton Garden Inn Ontario / Rancho Cucamonga
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Most recent review
5 of 5 stars Reviewed February 19, 2013
Lyne D Memphis
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85 reviews from our community

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Memphis
1 review
“Quick Trip”
5 of 5 stars Reviewed February 19, 2013

Staff was helpful and friendly. Room was clean and quiet. It was a little hard to find because the street address is actually the back of the property, but was nice enough when we found it. The lobby was used to meet some of ort family at and it was comfortable enough for us to stay and visit a little.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Lyne D about Hilton Garden Inn Ontario / Rancho Cucamonga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian A, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review
March 5, 2013
Dear Lyne D,

Thank you very much for the honest review. Our address can make it a little funny to navigate. Always know that if you're having any trouble finding us you can give us a call and we'd be glad to talk you through it. We look forward to seeing you again.

Kind regards,

Christian Arrey
Assistant GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
1 review
“LOVE the STAFF.The Staff went above and beyond to help and meet our groups needs.”
4 of 5 stars Reviewed February 19, 2013

Loved the staff at the hotel. Very helpful. Not so impressed wtih the Breakfast, but workable.
THe rooms were large and very clean, Liked the location of the hotel in relation to where we were traveling.
Parking was also very accessible.
Nice job.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Gail W about Hilton Garden Inn Ontario / Rancho Cucamonga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian A, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review
March 5, 2013
Dear Gail W,

Thank you for the kudos. I'm glad you enjoyed your stay and we look forward to having you back next time your in the Rancho Cucamonga area.

Kind regards,

Christian Arrey
Assistant GM
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Cincinnati, Ohio
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Staff made me feel welcomed and at home!”
5 of 5 stars Reviewed February 8, 2013

Staff made me feel welcomed and at home. After a long day, the staff took the time to make my evening stress free, my check in experience quickly and was proactive in helping me plan my evening. The room was clean, lights on, warm, with a confortable atmosphere.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Bob P about Hilton Garden Inn Ontario / Rancho Cucamonga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian A, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review
March 4, 2013
Dear Bob P,

Thank you for your kind response. We are very happy to hear that we made your stay comfortable and look forward to having you back! It's your satisfaction that makes our jobs worth while!

Kind regards,

Christian Arrey
Assistant GM
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Escondido, California
1 review
“reasonable stay but not memorable in a positive way for $125 compared to $80 for similar accoutrements.”
3 of 5 stars Reviewed January 30, 2013

i was unpleasantly surprised at the simplicity of the hotel compared to the pictures online. Granted most of the premium hotels in the immediate area have that same medium grade cheaply constructed look you can expect from southern california. It was like a days inn only nicer. i would say a lot nicer however the rooms were older furnishings, bathroom tub walls had a wierd old texture on them. Carpets in room dated, furnishings like used second hand furniture. Let me stop there and say that it was far better than any 2 star or a motel six obviously but i was paying $125 and have been to many fine hotels. So the fact that it said Hilton prompted me to buy it. Im not going to list any more complaints here. The hotel is run like a 3 star hotel. im just commenting on the quality of the design and overall appearance and ambiance for $125 compared to the equivalent at $80. On a positive note the bed and beddings is very good. So you will sleep like a baby, unless you had guests that....never mind.

Room Tip: front of building has the only scenery of import...mall resturants etc. rear is just an industrial c...
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  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask howard n about Hilton Garden Inn Ontario / Rancho Cucamonga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian A, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review
February 4, 2013
Dear howard n,

First of all, thank you for your honest feedback. We are always listening. In regards to the overall appearance of our property, we are excited to announce we will be re-carpetting all floors this Spring and will be revamping our wall decor throughout the year as well.
I hope our team's efforts did not fall short during your stay. Our rates are highly competitive within our market and we hope that you give us another chance to ensure that your hard earned time and money are well spent!

Kind regards,

Christian Arrey
Assistant GM
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South Los Angeles, California, United States
1 review
“Excellent customer service.Very clean rooms.Great amenities.Accessible rooms.”
5 of 5 stars Reviewed January 30, 2013

We thoroughly enjoyed our stay here.
This is what a hotel visit should be like.
Near all of the shopping.
Most of all, great customer service on every level!
As soon as we walked through the door, everyone
was helpful and had a smile on their faces.
My husband is disabled, so his care and needs I was
most concerned about, and all turned out well here for him.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Helen G about Hilton Garden Inn Ontario / Rancho Cucamonga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian A, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review
January 31, 2013
Dear Helen G,

First and foremost, Thanks. We are very happy we were able to give you the kind of customer service you and your husband deserve as valued guests. We strive for high energy and smiling faces on our team. I hope you come back and see us again soon!

Kind Regards,

Christian Arrey
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
Hilton Garden Inn Ontario / Rancho Cucamonga
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Additional Information about Hilton Garden Inn Ontario / Rancho Cucamonga

Also Known As:
Hilton Garden Inn Ontario / Rancho Cucamonga Hotel
Hilton Garden Inn Ontario / Rancho Cucamonga Hotel Rancho Cucamonga
Hilton Rancho Cucamonga
Hilton Garden Inn Ontario
Rancho Cucamonga Hilton
Address: 11481 Mission Vista Dr, Rancho Cucamonga, CA 91730
Phone Number:
Region: United States > California > Rancho Cucamonga
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 hotels in Rancho Cucamonga
Price Range: $
Hotel Class:3 star (3*)
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