I've visited the four points by sheraton in rancho cucamonga several times over the past couple years and i can honestly say every time i go, i am always greeted by the friendliest staff i've ever encountered. They are always genuinely happy to see me, and they always make me feel like family. All the staff, from the front desk, to the kitchen and even housekeeping know me by name and always make me feel welcome. Not only is the staff incredible, the rooms are very spacious and always so clean. The restaurant has excellent food and if you want something thats not on the menu the chef will make you something else if they have the ingredients. The general manager, scotti is not like other managers, who just stay in their office all day, hes always well aware of what goes on in his hotel, and always helping if needed, ive met him several times and hes always been nothing but nice, starting conversations, and such. So overall great hotel with great staff. I've never had a problem with this hotel i highly reccommend this hotel to anyone staying in the area, you wont regret it!:-)