The Law was given by Moses; but Grace & Truth came by Jesus Christ
On New Year's' Day, I had the misfortune of checking into Crossland @ Rancho Cordova & encountered a very difficult, un-cooperative & legalistic front desk.
It was 1 pm & I was told to come back at 3 pm, becoz that was check in time
when I got back at around 3pm, I requested for a room on ground floor, becoz I had a lot of items in 2 milk cartons to transfer from the cargo van to the motel room
front desk customer service (with a lazy eye) didn't have a room on ground level, the only room Crossland had available for me was on 2nd floor
I asked if there was a self service trolley that was available for me to transfer all my items to trolley so that I didn't have to do multiple trips, service staff said no
could she locate self service trolley, service staff said no, I would have to go look around Crossland @ Rancho Cordova and find the trolley myself.
I said: Nah, forget it... with that kind of attitude, I wouldn't be interested .. don't forget, even when rooms were available for check in @ 1 pm, I was still told to come back at 3pm
no expletives, no profanities.. but I told the service staff, she had an ATTITUDE PROBLEM on Customer Service
about 10 days later mid Jan 2014, I booked a room at Crossland @ Rancho Cordova
the service staff Jan 10 2014 was pleasant, she assigned me a room on ground level
There was no incident Jan 10 2014
Feb 4 2014, I called Crossland @ Rancho Cordova, I was told Rancho Cordova didn't want my business
Ironically, Crossland @ Rancho Cordova advertised on internet booking website, cheaper than their official rate at Extended Stay website
the last laugh was that I booked a room at another hotel on same internet booking website for $2 less; but if tax included it was even less expensive than Crossland @ Rancho Cordova
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