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“Disappointed this time” 3 of 5 stars
Review of Extended Stay America - Sacramento - White Rock Rd.

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Extended Stay America - Sacramento - White Rock Rd.
2.0 of 5 Hotel   |   10721 White Rock Rd, Rancho Cordova, CA 95670 (Formerly Extended StayAmerica Sacramento-Rancho Cordova)   |  
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Ranked #14 of 17 Hotels in Rancho Cordova
1 review
1 helpful vote 1 helpful vote
“Disappointed this time”
3 of 5 stars Reviewed May 12, 2014

it was not how it had been in the past as all the accommodations were not up to par and it was very noisy lots of slamming of doors knocking on walls just not the same experience I've had in the past I'm hoping this was a fluke and does not happen often or I will not be able to return as this used to be one of my favorite hotels.also for this price they should have a full continental breakfast

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review, May 15, 2014
Thank you for your recent review of your stay. I am sorry to hear that you experienced some noise disturbances during your visit with us. I will be reviewing your comments with our staff to ensure your experience is not repeated. Thank you very much for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
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51 reviews from our community

Traveler rating
    24
    8
    3
    6
    10
See reviews for
7
5
8
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 6, 2014

As all the trips prior to this one in mid-to-late March. It was only 2 nights turned into almost 2 weeks thank you to all the staff at ESA WhiteRock everything went very well and they were at the top of there game as far as accommodating our stay was the best for our extended length trip to Sacramento,CA.
Thank You Shaima,Sandy,Sampson and the rest of the great staff at ESA WhiteRock, Rancho Cordova, CA, USA.
E.A. Herbaugh
V R Mathews March 2014

Room Tip: We prefer the freeway side and second or third floor for a great view
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  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review, April 9, 2014
Thank you for taking the time to write a review of your stay. I am happy to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future!
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Rancho Cordova, California
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 12, 2014

This experience was bad from the start. Being told upon arrival that I couldnt check in because he already updated his computer and it would show it as the following day. I explained I had already made the reservation over the phone and provided my card number. He said you have to pay cash now cant run the card and you need an aditional $75 deposit. I left and returned with cash. Now I was told I would have to wait he was busy. So far 20 minutes have gone by. Finally I manage to get a room and I was put in a room that was stukk being renovated. Door covered in dust, issing handles on cupboards, no toilet paper holder, no eating or cooking utensils, window didnt work, light bulbs that didnt work, dirty bath tub, no coffee maker and then they blame you and keep your deposit all while drug deals go down in the parking lot.

Room Tip: check out room before paying
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  • Stayed March 2014, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonoma,ca
1 review
5 of 5 stars Reviewed March 1, 2014

What was supposed to one week of helping people/our friends. Turned into three weeks of continuous work. But thank God for Extended Stay America to be there for you at the end of a very long day. Too be able to come home and relax, eat, shower, watch a little tv and then get a good night's rest before we do it all over again... thank you ESA WhiteRock.Valerie Mathews

Stayed February 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review, March 4, 2014
Thank you for taking the time to write a review of your stay. I’m glad that we were able to be your ‘home away from home’ while you were in our area. We look forward to providing you with another comfortable stay the next time you're in town.
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San Jose
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 20, 2013

I've stayed here before and is a very nice hotel with professional staff.
There is a full kitchen where one can fix meals so one can eat healthy.
I'd highly recommend this hotel.
Note, this hotel is being renovated. The rooms as they are now are superior before the renovation than other 2 star hotels I've stayed in the past.
This chain cares about the upkeep of theri hotesl

Room Tip: Take a room opposite the highway which should be the rule at any hotel.
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  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review, December 23, 2013
It is so rewarding to read that you had a wonderful stay with us. Thank you for your comments. I am glad to read that you were pleased with our renovations. Our team takes great pride in their work so they were very pleased that they provided great service to you.

Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
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Rancho Cordova
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 4, 2013

I had been warned that work was being done on other rooms near mine, which meant being woken up by drilling & pounding first thing in the morning; my bathroom flooded with what looked like watered down paint twice from the room above; the smell of marijuana permeated the air outside on one occasion; on the morning of my departure, it sounded like a circus family in the room above with furniture being drug across the floor, more pounding on the walls, etc. Was glad to be leaving and will never stay at this location again. However, to the hotel manager's credit, they did everything they could to make my stay as pleasant as possible, including refunding the 2 days of housekeeping I had paid extra for.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Owner at Extended Stay America - Sacramento - White Rock Rd., responded to this review, December 6, 2013
Debra - I appreciate you bringing your experience to our attention. I am very sorry that the construction being done to the hotel disturbed you during your stay. Please know, this is not our intention, and we will be working with the crews to ensure it is not an issue moving forward. Still, I am glad that our staff was helpful and tried to correct the issues you experienced.

Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay next time you're in the area after our remolding.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
iran
Top Contributor
50 reviews 50 reviews
18 hotel reviews
Reviews in 35 cities Reviews in 35 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed November 19, 2013

I stayed two night for the first time in this hotel for the first time I satisfied staying here and will come back again.
I located in a good spot. the hotel is clean , the room is spacious and well designed you have oven microvawe, refrigerator and kitchen staff. Also, you can find informative and kind staff in front desk.
However, I should explain some downsides of staying here to improve.I reached here 2 pm , but my room was not ready after 3 pm and I should ask hotel to change my room.
You can find break fast , but it is too simple.
Also, rooms can be noisy.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Sacramento - White Rock Rd.

Address: 10721 White Rock Rd, Rancho Cordova, CA 95670 (Formerly Extended StayAmerica Sacramento-Rancho Cordova)
Phone Number:
Location: United States > California > Rancho Cordova
Amenities:
Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #14 of 17 Hotels in Rancho Cordova
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Sacramento - White Rock Rd. 2*
Number of rooms: 1
Reservation Options:
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Also Known As:
Extended Stay Rancho Cordova
Rancho Cordova Extended Stay

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