When I went to check in they said they could not honor our reservation, even though I had already paid in full for 2 nights through Expedia. They said that due to a flag on the computer stating that I had stayed there 8 years ago and gave the hotel a very bad rating, their rule is to not let that person stay there again. We were essentially, "black balled" from staying. I became very irate and after speaking with an Extended Stay Manager, he said each facility has their own rules but that he had never heard of that rule and there was noting he could do for us. I spoke with Expedia, told them what the problem was and again I dealt with an unhelpful and unknowledgeable agent. This went on for 45 minutes and finally when I couldn't take it any longer I had Expedia cancel my reservation, credit a full refund back to my Visa and went out to search for another hotel.
It actually turned out to be to our advantage, because when we were leaving we noticed a man walking along the upstairs balcony and he was peeping into all the windows. Another man on another balcony was yelling down to his girlfriend/wife/whatever and swearing, etc. We took all the toxic issues into account and feel we "dodged a bullet" by not staying there after all.
Obviously the hotel doesn't want to improve from the 2005 review and if anything it's gotten worse. I have nothing good to say about this Extended Stay, it's staff and the Expedia isn't far behind.
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- Also Known As:
- Extended Stay Rancho Cordova
- Rancho Cordova Extended Stay