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Hotel Sierra Rancho Cordova: Traveler Reviews


Hotel Sierra Rancho Cordova
11260 Point East Drive, Rancho Cordova, CA 95742-6232
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Traveler Reviews

60% Recommend
3.5 of 5 stars 5 reviews
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Enjoyable Stay at a Reasonable Price

Hotel Sierra Rancho Cordova

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4 of 5 stars
Kenipela 8 contributions
State of Jefferson
Jul 9, 2009 | Trip type: Couples

My husband uses this hotel for business trips to the Sacramento area, so when we drove down the night before we had to drop my son off at the airport, we stayed here (This was a Saturday night stay so we were within 20 minutes of the airport- during a weekday the trip would have easily been twice or more as long). We had a comfortable suite room that had a small patio off it towards the pool, which we also used. The only complaint I had with the room, was that the bathroom didn't have a fan. I don't know if it was broken or there just wan't one, but the bathroom got pretty wet after a shower, and after three it was drippy. Also a strong chemical smell that could have used a fan to disperse. In the morning we were in the breakfast room earlier than they were technically open, but they were great about making some yummy omelets for breakfast. The young man at the desk when we checked in was very attentive and polite. I would stay here again without hesitation.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35_49
  • Member since November 04, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $108 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great price for all the amenities + very nice pool area.

Hotel Sierra Rancho Cordova

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5 of 5 stars
atl_nole_girl 4 contributions
Atlanta
Jul 7, 2009 | Trip type: Family

My family and I stayed at the Hotel Sierra for 4 days while visiting our Grandpa in nearby Citrus Heights. The rooms were very nicely decorated and there was plenty of room for the 3 people we had in each room (we all had queen/queen suites with separate living areas). The cooked-to-order breakfast each morning was very yummy and the coffee drinkers in our group really enjoyed the fact that they served Starbucks coffee.

The pool area was also bigger and much nicer than your typical motel. It was surrounded some palm trees and there lots of places to eat, lay out or just hang out by the pool (high top and regular tables with umbrellas plus lounging chairs covered by cabana-type tents). The pool was very crowded on Saturday but nice and relaxing the rest of the days we stayed.

We were also pleased with the hotel's bar/restaurant. The service was good (even on Saturday night when the server was slammed) and the food was good and very reasonably priced. I used the fitness center a couple of times and was impressed at how large it was compared to most places I've stayed. They even had cool wet towels for your post work-out cool down.

If we are ever in the Rancho Cordova area again, we will definitely return to the Hotel Sierra!

  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Extended Family
  • Age group 25_34
  • Member since November 08, 2005
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Check Rates
Average price*: $108 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Front desk service was terrible

Hotel Sierra Rancho Cordova

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2 of 5 stars
teena192 68 contributions
Las Vegas, Nevada
May 25, 2009 | Trip type: Business, Solo travel

Tired from traveling, picking up rental car, and hauling around my work supplies, all I wanted to do was check into my nice hotel and relax. I arrived and the one person who was working the front desk was on the phone and would not even acknowledge that I was standing there until he was done with his long phone call.
The next day I went to the front desk again to get a new key and this time there was two people working the front desk. I stood there again and waited for the lady to finish doing her phone reservation to even acknowledge me. The other person apparently couldn't help me because he was counting his cash drawer.
Needless to say dealing with the front desk was very annoying.
The rooms were okay but not worth the price.
The free breakfast was awesome with many options.
Parking was free.
Location was great for working in Folsom and Rancho Cordova.
Pool area was very nice.
If the service was better I would consider returning but as of now I will be shopping other options for the next trip out.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Business
  • Traveled with Solo Traveler
  • Age group 25-34
  • Member since July 29, 2007
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from HSRanchoGeneralMgr, General Manager
(Management representative)
May 28, 2009
Dear Valued Guest,
Thank you for your comments regarding your recent stay with us at Hotel Sierra in Rancho Cordova. We appreciate all guest feedback about the hotel. The service you experienced at the front desk is clearly not what we expect of our employees and your comments will be used to conduct additional training and to ensure that it doesn’t happen again. Please accept my apology for your stay not being up to yours or our standards.
Thank you again for your comments and we are always looking for ways to improve our service and of course to make every guest’s stay as comfortable as possible.
Sincerely,
Dan Washburn, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $108 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great place to wake up to a hot breakfast and good place to put your tired head down

Hotel Sierra Rancho Cordova

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5 of 5 stars
Momof2415kids 1 contribution
California
May 21, 2009 | Trip type: Family

My Husband and our two boys ages 4 and 15months stayed for two nights and we had a great stay. The rooms were clean and had a nice decor. Breakfast in the morning was made to order and the reception in the evening made it a great way to unwind for the night. Spend the extra couple of dollars and get the room with the patio to the pool, it was great for the kids. The Hotel in centrally located near the freeway and 20 minutes from downtown. We will definitely return when visiting the area.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with Family with Young Children
  • Age group 35-49
  • Member since May 21, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $108 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
In dire need of a stimulus package ....

Hotel Sierra Rancho Cordova

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2 of 5 stars
specsurg 1 contribution
San Antonio, Texas
Feb 10, 2009 | Trip type: Business, Solo travel

I can't say it is a terrible place to stay .... but that is about all.

When I booked the reservation with the hotel, I was told they had a shuttle. What I was not told was that their "shuttle" was a van service from the airport that cost $38.00 to be transported to the hotel.

The hotel is in desperate need of renovation. The carpet is old, the hallway ceilings were watermarked, there was a stale odor I noticed when walking down the hallway to my room. I can't say it was dirty, just old .... as in (early) 1980's motif.

On the positive side, the desk staff was pleasant and the breakfast was served quickly and was quite good.

Too expensive, too old and hedging the truth about the shuttle service ..... I will not be back ..... ever.

  • Liked — Well prepared breakfast.
  • Disliked — It was an overall disappointing hotel.
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay February 2009
  • Visit was for Business
  • Traveled with Solo traveler
  • Member since February 10, 2009
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with teenagers
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from HSRanchoGeneralMgr, Dan Washburn, General Manager
(Management representative)
Feb 19, 2009
Dear Valued Guest,

We want to apologize for the misunderstanding regarding the shuttle. We try to make it clear that we do not operate a shuttle, but that there is an outside company that we recommend. We generally don’t quote their prices as a reservation with them is required and their prices can change at any time.

In September of 2008, we completed a $4 million renovation of the hotel. This included new carpet, wall coverings, paint, and furniture in all the guest suites and public spaces. We installed new flat-panel TVs with expanded channels and alarm clocks with iPod docking stations. I am glad to hear about our friendly staff and that you enjoyed our complimentary cook-to-order breakfast.

I’m sorry you didn’t enjoy your stay at Hotel Sierra. We always strive to make every guest’s stay as comfortable as possible. If you have further questions, don’t hesitate to call me at 916-638-4141.

Sincerely,

Dan Washburn
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $108 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Hotel Sierra Rancho Cordova Address

11260 Point East Drive, Rancho Cordova, CA 95742-6232