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“In dire need of a stimulus package ....” 2 of 5 stars
Review of HYATT house Sacramento/Rancho Cordova

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HYATT house Sacramento/Rancho Cordova
3.0 of 5 Motel   |   11260 Point East Drive, Rancho Cordova, CA 95742   |  
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Ranked #10 of 17 Hotels in Rancho Cordova
San Antonio, Texas
1 review
1 helpful vote 1 helpful vote
“In dire need of a stimulus package ....”
2 of 5 stars Reviewed February 10, 2009

I can't say it is a terrible place to stay .... but that is about all.

When I booked the reservation with the hotel, I was told they had a shuttle. What I was not told was that their "shuttle" was a van service from the airport that cost $38.00 to be transported to the hotel.

The hotel is in desperate need of renovation. The carpet is old, the hallway ceilings were watermarked, there was a stale odor I noticed when walking down the hallway to my room. I can't say it was dirty, just old .... as in (early) 1980's motif.

On the positive side, the desk staff was pleasant and the breakfast was served quickly and was quite good.

Too expensive, too old and hedging the truth about the shuttle service ..... I will not be back ..... ever.

  • Liked — Well prepared breakfast.
  • Disliked — It was an overall disappointing hotel.
  • Stayed February 2009, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSRanchoGeneralMgr, Dan Washburn, General Manager at HYATT house Sacramento/Rancho Cordova, responded to this review, February 19, 2009
Dear Valued Guest,

We want to apologize for the misunderstanding regarding the shuttle. We try to make it clear that we do not operate a shuttle, but that there is an outside company that we recommend. We generally don’t quote their prices as a reservation with them is required and their prices can change at any time.

In September of 2008, we completed a $4 million renovation of the hotel. This included new carpet, wall coverings, paint, and furniture in all the guest suites and public spaces. We installed new flat-panel TVs with expanded channels and alarm clocks with iPod docking stations. I am glad to hear about our friendly staff and that you enjoyed our complimentary cook-to-order breakfast.

I’m sorry you didn’t enjoy your stay at Hotel Sierra. We always strive to make every guest’s stay as comfortable as possible. If you have further questions, don’t hesitate to call me at 916-638-4141.

Sincerely,

Dan Washburn
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Additional Information about HYATT house Sacramento/Rancho Cordova

Address: 11260 Point East Drive, Rancho Cordova, CA 95742
Phone Number:
Location: United States > California > Rancho Cordova
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 17 Hotels in Rancho Cordova
Price Range (Based on Average Rates): $
Hotel Class:3 star — HYATT house Sacramento/Rancho Cordova 3*
Number of rooms: 158
Official Description (provided by the hotel):
The HYATT House Sacramento/Rancho Cordova blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service and free-flowing amenities. Its 158 smartly designed guestrooms + suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include cook-to-order breakfast, Starbucks brewed coffee and WI-FI throughout. Sample small plates, sip and socialize at the HBAR or relax and unwind on the outdoor pool patio with cabanas and lounge seating. Conveniently located just 11 miles east of downtown Sacramento. ... more   less 
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Also Known As:
Motel Sierra Rancho Cordova

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