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“Best customer service!” 5 of 5 stars
Review of BEST WESTERN PLUS Rancho Cordova Inn

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BEST WESTERN PLUS Rancho Cordova Inn
2.5 of 5 Hotel   |   10713 White Rock Road, Rancho Cordova, CA 95670 (Formerly Vista Inn Sacramento Rancho Cordova)   |  
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Ranked #2 of 17 Hotels in Rancho Cordova
Langley City, Canada
Top Contributor
69 reviews 69 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
85 helpful votes 85 helpful votes
“Best customer service!”
5 of 5 stars Reviewed August 18, 2013

We just spent two nights here and could not have had better service. First, Carol and Jana were so welcoming when we first arrived. We were able to enjoy the reception that is provided on Wednesday evenings. They served meatballs, lasagna, salad and an assortment of beers and wine along with soft drinks and juices. There also was salsa and chips and a nut mixture. They were generous and friendly, refilling our drinks and removing our used dishes.

The room itself was spacious, ours overlooked the pool, third floor. Lots of fluffy towels and nice toiletries. The king bed was amazingly comfortable with lots of pillows to choose from. Air conditioner worked very well. Smelled and looked very clean in the room.

Breakfast was delicious! Scrambled eggs, country potatoes, bacon, sausage, a selection of cold cereals, fresh fruit such as honeydew and grapes along with apples, oranges and bananas. A couple of different yogurts and a variety of pastries and breads. The coffee was very good and they had 3 kinds of juices. The breakfast attendant was friendly and efficient replenishing the items as needed.

A great hotel and excellent value!!

Stayed August 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western Pl... R, Director of Sales at BEST WESTERN PLUS Rancho Cordova Inn, responded to this review, September 23, 2014
Thank you for reviewing Hilton Toronto. We hope you come back for a visit soon! Regards
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309 reviews from our community

Traveler rating
    200
    84
    10
    9
    6
See reviews for
54
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131
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • Any
English first
Longview, Texas, United States
Top Contributor
92 reviews 92 reviews
16 hotel reviews
Reviews in 31 cities Reviews in 31 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed August 9, 2013

When my husband was taken ill this is where we spent a week. We kept thinking tomorrow he will be released only to find out no. The staff was very helpful they let us stay until later in the day to find out if we were leaving or not. I was able to just call and tell them we were staying without having to go and make payment.
The breakfast was outstanding. They have a large lobby to rest in a comfy chair and visit with friends. The breakfast area was always open so you could use the tables and coffee and tea were always available. By taking the back drive instead of the interstate I missed all the traffic and got there in about 5-7 min.

Room Tip: Tell the staff why you are there and they will remember your name and help you in all kinds of unexp...
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western Pl... R, General Manager at BEST WESTERN PLUS Rancho Cordova Inn, responded to this review, September 23, 2014
Thank you for taking the time to share your feedback with us! We appreciate your comments and will certainly share them with our team! We look forward to the opportunity to welcoming you back "home" soon! Have a great day!
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Reno, Nevada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 8, 2013

I recently stayed at the Red Lion Inn for three straight weeks(!) (We did go home for the weekends) with my two daughters, ages 6 and 13. I wholeheartedly agree with all of the positive comments in these reviews....we thoroughly enjoyed our entire stay. One unexpected bonus I haven't seen mentioned is the complimentary Wednesday evenings "Manager's Reception" that Janan and Carol personally put together for their guests---beverages, food, sometimes BBQ, other times pizza etc...it was a welcome surprise and much appreciated.
To repeat a common theme, everyone was always very friendly and helpful----for our entire three week stay---I think that speaks well of this people-friendly group. With that consistency, you should be able to expect a similarly positive experience. And special thanks to Janan Hansen, Director of Sales, for helping me out with her invaluable mother's knowlege of the local activity camps that my six year old was able to attend during the final two weeks of our stay. :):)

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western Pl... R, Director of Sales at BEST WESTERN PLUS Rancho Cordova Inn, responded to this review, September 23, 2014
Thank you for taking the time to share your feedback with us! We greatly appreciate your business and hope that we will see you again soon! Have a great day!
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Seattle, Washington, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 7, 2013

I spent 3 nights at this Hotel. The staff is really nice and the breakfast is also great. Carol at the front desk is very friendly and always there to help. She even faxed a few documents for me saving me time and money by not having to go to Kinkos or the UPS Store. The hotel is an older property but they are in the process of updating it to Red Lion Standards.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western Pl... R, Director of Sales at BEST WESTERN PLUS Rancho Cordova Inn, responded to this review, September 23, 2014
Thank you for taking the time to share your feedback with us! We appreciate your comments and will certainly share them with our team! We look forward to the opportunity to welcome you back whenever your travel plans include the Sacramento area! Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Olympia, Washington
Top Contributor
157 reviews 157 reviews
29 hotel reviews
Reviews in 71 cities Reviews in 71 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed August 5, 2013

We chose this Red Lion because it was centrally located to where we were visiting and because of the breakfast. Room was ok, but then it is primarily for sleeping anyway. Since I am on a low carbohydrate diet the wide variety of food choices gave a great start to the day. Not just the entrees, but a wide assortment of salsas and sauces. We approached the property for the east and the signage makes it a little difficult to find; coming from the west you go right past it on the freeway. And, although the hotel has no control over it, I had some nice conversations with other guests as we passed in halls and elevator. A friendly place.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western Pl... R, General Manager at BEST WESTERN PLUS Rancho Cordova Inn, responded to this review, September 23, 2014
Thank you for taking the time to share your feedback with us! I'm pleased to learn that you enjoyed your experience and we do look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Olympia, Washington
Top Contributor
56 reviews 56 reviews
15 hotel reviews
Reviews in 33 cities Reviews in 33 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 3, 2013

We recently spent two nights at this hotel. The room was nothing special, and the airconditioner was very noise as it cycled off and on during the night. But the pleasant surprise was the breakfast. Instead of the normal "all carbohydrate" offering, this hotel offers eggs, sausage or bacon, potatoes, and lots of salsas and hot sauces to spice up your day. Since my husband has recently been diagnosed with diabetes, we really appreciated the extra choices.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western Pl... R, General Manager at BEST WESTERN PLUS Rancho Cordova Inn, responded to this review, September 23, 2014
Thank you for sharing this detailed feedback on your recent stay. I appreciate your honest input and we will incorporate your comments into our ongoing efforts to best meet and exceed our guests' expectations. I am happy to hear, however, that our breakfast exceeded your expectations. We hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your satisfaction.
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Miami, Florida
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 30, 2013

I chose the Red Lion Inn for its location and it turned out to be more than what I expected for the price. The inn provided a pool, ping-pong table, putting green and a BBQ grill to use as well. Every morning we would wake up to a delicious hot breakfast. The rooms are spacious and comfortable, beds comfortable and plenty of pillows. Carol and Jessica are very friendly and attentive to your needs. Also, while staying there we had the opportunity to experience a social reception. The guests and staff were just sitting around and connecting to other guests while drinking and eating chips and salsa. Oh and one more thing this inn also have washer and dryer which is a plus for me. I would definitely recommend to family and friends.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western Pl... R, General Manager at BEST WESTERN PLUS Rancho Cordova Inn, responded to this review, September 23, 2014
Thank you for taking the time to share your experience with us! I'm pleased to learn that the facilities and services within the hotel were able to meet your expectations! We do hope that we will have the opportunity to "welcome you back" whenever your travel plans include Rancho Cordova!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Rancho Cordova Inn

Address: 10713 White Rock Road, Rancho Cordova, CA 95670 (Formerly Vista Inn Sacramento Rancho Cordova)
Phone Number:
Location: United States > California > Rancho Cordova
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Rancho Cordova
#1 Business Hotel in Rancho Cordova
#4 Family Hotel in Rancho Cordova
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Rancho Cordova Inn 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
This newly renovated BEST WESTERN PLUS Rancho Cordova Inn is centrally located just off Interstate 50. The hotel is adjacent to the Rancho Cordova Business District putting the hotel's corporate travelers close to such companies as Bank of America(R), Sutter Health, VSP(R), Dignity Health, Franklin Templeton Investments and the VA Medical Center. This prime location provides easy access to Sacramento State Aquatic Center and Mather Sports Center and makes us the perfect place for traveling teams. ... more   less 
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Also Known As:
Red Lion Inn Sacramento Rancho Cordova Hotel Rancho Cordova
Vagabond Hotel Sacramento

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