July 5, 2013
This letter is to acknowledge the exemplary service and hospitality your staff provided for our group, and to express our appreciation for everything you and your team did to make our stay comfortable and enjoyable.
Our group of 40-some high school rugby girls and assorted coaches and parents descended upon your hotel in order to attend a weekend tournament in your area. The front desk was prepared and waiting for our arrival, ensuring that the check-in process was rapid and efficient. Your staff had equipped a meeting room for our large group with ice water and tea, pens and paper, plates and silverware, extra tables and chairs, and they quickly accommodated our every need. You allowed us to take over your meeting room for our duration, and repeatedly helped us to rearrange tables, and cleaned up after our messes; even when we insisted that it wasn’t necessary. We were even given access to the kitchen area to wash dishes.
Hearing that our games were scheduled early the next day, the staff scrambled to open the continental breakfast earlier than planned for our hungry crew. Everyone from the generous administrative staff, friendly front desk, helpful maintenance crew, and obliging kitchen personnel, went out of their way to provide us with impeccable service, to ensure that we had a convenient and pleasant stay.
The rooms were comfortable, clean, and cozy.
We will definitely recommend your accommodations to anyone visiting the area; as well as use your hotel again in the future when the opportunity arises.