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“Totally empty!” 3 of 5 stars
Review of Diamond Bar Inn & Suites

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Diamond Bar Inn & Suites
2.5 of 5 Hotel   |   3200 Temple Ave, Pomona, CA 91768 (Formerly Shilo Hotel Pomona - Diamond Bar)   |  
Hotel amenities
Ranked #6 of 11 Hotels in Pomona
San Diego, California
1 review
6 helpful votes 6 helpful votes
“Totally empty!”
3 of 5 stars Reviewed September 21, 2013

My boyfriend I and stayed here recently because he had a dental exam scheduled very early for the next morning nearby and we didn't want to be late. We checked in around 5 pm and grabbed lunch across the street; the location was very convenient because it was near a gas station, fast food and a drugstore all within walking distance. The room was very spacious and clean, however my boyfriend pointed out that it looked like the window (which overlooked the freeway) had been repaired due to bullet hole damage; you could still see where there were several holes on the lower part of the window that were starting to crack. With the exception of the club downstairs the entire hotel seemed to be empty the entire night. We spent a good two hours in the jacuzzi and steam room; which; although seemingly well maintained, were both shut off and we had to track down a hotel employee to get them up and running for us (which they were more than helpful and happy to do). We were up and out of the room very early for the exam and didn't get to eat the free breakfast, but we were still very happy with our experience overall given the circumstances and would stay again if we were ever in the area.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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43 reviews from our community

Traveler rating
    3
    7
    12
    8
    13
See reviews for
11
5
9
8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
USA
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 19, 2013

I spent a week here while attending an event at the Fairplex; had plenty of opportunity to observe and evaluate. First, the front desk staff no matter the day or time of day, are professional, knowledgeable, and friendly. Second, the hotel is tired, but clean. Overall, I felt security was not adequate. The security seemed especially in adequate on Friday and Saturday nights when there was a spillover of the clientele from the club next door. Clientele from that club invaded the hotel parking lot, actually parking there when no parking was available at the club. I had a ground floor room and Friday and Saturday nights brought so much foot traffic in the hallway that I placed a chair in front of the door. The rest of the week this hotel was a pleasant enough place. Oh, having a laundry was convenient and the laundry room was also very clean.

Room Tip: Lots of people with dogs of all kinds. Appears to be a pet friendly hotel. Ground very clean, pet...
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  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 22, 2013

This place is almost always under $80, so for the price I think it is average. Like most hotels I review, this one is pet friendly. I have stayed at this property three times over the last year and have had really good experiences to 'what is the staff thinking' experiences. Rooms are large so having two dogs with me it was spacious for everybody to have their personal space. Rooms have been clean, towels and bedding are nothing to brag about. All rooms have interior entrances and there are several entrances into the hotel so you dont have to walk the dogs past several doors or through the main lobby. The back parking lot should probably be avoided....beer bottles and a used condom in the back lot last time I was there (building next door is a night club). Last stay was in December 2012 and the refrigerator did not work and I had meds that needed to be kept cold, second room the same thing, third room was acceptable. The staff was very courteous in working this out for me and the maintenance guy even moved my stuff while I took the dogs. The new management did go up on pet fees which they did not change (as of the date of my stay) on the website. They went up to $50!!! Which is way too much for this place. They offer a free breakfast...over at the nightclub building!!....to put it bluntly, just avoid it!

Room Tip: Ask for a room away from the back parking lot.
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  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Barbara
Top Contributor
60 reviews 60 reviews
35 hotel reviews
Reviews in 13 cities Reviews in 13 cities
58 helpful votes 58 helpful votes
1 of 5 stars Reviewed June 12, 2013

According to a management review, Shilo Inn granted them a temporary Shilo franchise agreement with the understanding they must provide the same level of cleanliness & friendliness that Shilo Inns is so well known for. Unfortunately this does not appear to be happening.
Pros
-Chris at the front desk.
-Allowing early check in due to room being ready. Some properties do not allow this regardless of availability.

Cons
-Wifi is nonexistent.
-hot water took forever to appear
-hbo advertised, but was not part of the package
-pool and spa looked as if they dont get cleaned. leaves etc unwilling to utilize.
-breakfast was bagels/toast, and waffle batter with a waffle iron that had not been cleaned.

Price of $65 seemed like a good deal, but that was under the impression of having the amenities that have been listed in the cons section.

  • Stayed June 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
145 reviews 145 reviews
69 hotel reviews
Reviews in 56 cities Reviews in 56 cities
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed May 5, 2013

I was here for 3 nights (Thurs to Sun). Room was large, partially updated furniture. Bathroom was small but has a tub. Room was tired but clean. Common area feels dated and walkways outside a bit dusty. But landscaping was well manicured.

On weekdays, hotel was fine but doors don't look entirely secure and there's no safe, so I would take your valuables with you. Maid also don't respect the "Privacy" sign.

The biggest issue is Sat night. Beer cans litter the parking lot from 9pm and the hotel restaurant (in building adjacent to hotel) becomes a local night club that attracts a lot of questionable and drunk people. The hotel parking lot fills up quickly. New management hired a security person to screen cars and since we've been here since Thurs, did not receive a parking pass from the hotel (sat guests got one). Security guard won't let us park even after we showed him our room key. Had to have him call the front desk! But the beer cans kept growing in the parking lot by 10pm when I went out to walk the dog. Our room is on the other side of the "club" but if your room is near, you may now sleep well.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 7, 2013

Cold, dark, outdated. One face towel in the room for 2 people. Tried to get more...told they didn't have any more....what??? Almost every time we came back to the room the key wouldn't work. The voice mail light keep flashing even though no messages....this place is like "The Shinning" movie! This is a white elephant...not recommended as a place to stay.

  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Diamond Bar Inn & Suites, responded to this review, February 15, 2013
Dear Carol M,

Thank you for taking the time to let us know about your recent visit to the Shilo Inn Pomona Diamond Bar property.

Shilo Inn is no longer the owner or manager of this hotel, however we have granted them a temporary Shilo franchise agreement with the understanding they must provide the same level of cleanliness & friendliness that Shilo Inns is so well known for.

We take your comments very seriously and have followed up with the new owner & managers as well as conducted a recent property inspection to personally convey our expectations.

Thank you again for your comments; we can assure you this is not the manner in which Shilo Inn conducts our business and certainly does not support our longstanding commitment to cleanliness, friendliness and Affordable Excellence.

Sincerely,

Adam Cornett
Corporate Marketing Director
Shilo Inns management Corp.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Diamond Bar Inn & Suites

Address: 3200 Temple Ave, Pomona, CA 91768 (Formerly Shilo Hotel Pomona - Diamond Bar)
Location: United States > California > Pomona
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 11 Hotels in Pomona
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Diamond Bar Inn & Suites 2.5*
Number of rooms: 160
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