When we arrived at 12:00 am to the original hotel we booked (aloft in Ontario, CA) we were told they didn't have a room for us because the air conditioing wasn't working. We arrived by two taxis because there were 5 of us. Luckily the drivers didn't leave. It was a $50 cab ride each from the aloft to this hotel. Luckily the aloft paid for the 2 cabs.
The carpet in the rooms looked fairly new and everything was clean, but cheap. There wasn't a top sheet between the blanket and the bottom sheet - never seen that in a hotel before. I thought that was a mistake until our kids (21, 19, 16) told us the beds were like that in their room as well. We only got 2 cheap, thin platic cups and coffee packets for only one person. the towels were the smallest I have ever seen in a hotel and they felt like sandpaper. We had a fridge in our room that was very old and noisy; I had to wear ear plugs all night because I am a light sleeper. The door to the bathroom looked like it once had a large hole in it and there was a bad repair job done on it. In the kids room, the bathroom door didn't close because the top hinge was pulled out of the door frame.
Since we didn't have a car, we decided to have the free complimentary breakfast that was offered. It was the worst I have ever encountered. The coffee and orange juice were watered down. The bananas we overripe with fruit flies all around. The pancakes were cold. The only thing half edible was the waffles you cooked yourself. Other than that, there was nothing else to eat.

We would not recommended this hotel.

Stayed there on July 21 with intentions of just relaxing after going to Jazz Fest West. Got checked in okay. Went to the room and did not have towels. Also found out that the remote for the tv did not work. Called the front desk for assistance and, more than an hour later, staff brought us 2 bath mats and 2 non working remotes for the tv. Ended up going to the front desk and finally getting some towels. Then, went to get some ice from the ice machine (one of the amenities advertised was "ice available on all floors"). No ice maker on the 4th floor; went down to the 3rd floor and machine was not working; now down to the second floor and that machine wasn't working. Well, I figured that the one on the first floor had to work. Guess what? It was not working either.

I have stayed at this location twice before with no problems but my last stay here was a mess that started shortly after checking in and never stopped. It will remain my "last " stay at this hotel.

Check in went smoothly but when we opened the door to our assigned room, we discovered it was already occupied! We got a new room but were worried someone would be given the key to OUR room.

Only 2 towels were provided. We used them for the pool. (Front desk said pool towels were being washed and they’d be out soon. After 2 hrs, still no towels). Next day, laundry room told us that pool towels don’t exist. Back in room, asked for clean towels so we could shower but after 30 minutes, I had to go find some on my own. I was given towels but informed they aren’t supposed to provide fresh towels daily. Shower curtain had just 5 hooks holding it up. Looked really ghetto.

Bed leg was breaking. Bed shifted every few hours and was slanted. Two long hairs visible on pillowcase. No sheet under comforter. We were told they’re instructed to use only two sheets (mattress sheet and one to cover comforter). Ewww. Housekeeping made our bed with a bottom sheet after requesting the bed be made that way.

No working ice machine anywhere on the property. I didn’t want to try free breakfast after seeing how they cut corners everywhere else. Dead batteries in remote.

The good: Balconies, refrigerator and microwave in room at no extra charge. Convenient location. Despite being sold out, noise was never an issue.

The hotel is in need of a total service makeover. Management needs to be reminded that they are in the HOSPITALITY business.

complete nightmare.

Our stay was on 4/12/2012 - The desk clerk at check in was not helpful when asked for restaurants that deliver or other food options she just shrugged. Staff at check out were friendly and helpful. The hotel's info book lists a phone number for room service, there is none. The bathroom floor was sticky, there were small bits of garbage as well; on the bed there was a plastic strip like what's inside a woman's blouse for hanging, the balcony walls were covered with dried silly string and a cigarette butt on the floor. We prefer a sheet next to our skin when sleeping so flipped the bedding so that the sheet was under the blanket. Is this something new? Fitness room's ceiling was leaking,pale not under the drip resulting in a puddle on the floor.The rooms are detached from the lobby and fitness room. Very inconvenient. To get to our room we had to go outside of the lobby and around the pool. It poured down rain during our visit. We also had the surprising experience with the parking lot being blocked off due to the Luna nightclub operation. The parking lot was blocked by cars and their valet was not helpful.The complementary breakfast, we were given vouchers at the lobby to take next door to Luna where we were seated and asked what to drink, coffee or water, we were then told that they have scrambled eggs and do we want bacon or sausage. Juice would be extra. When asked what else they could offer we were told pancakes. We went to Claremont for breakfast even though we have not been to this area before. Highly recommend Full of Life cafe in Claremont Village.