I arrived at 2:20 with my two children to check in. The clerk, apparently the front desk manager told me that she had no rooms available while there were only two cars in the parking lot and no other customer in the lobby. She asked us to wait until 3 pm. We left after some waiting and came back at 3. The clerk showed up at the same time and stated checking us in. Apparently the manager was too lazy to do the 4 minute work of checking a customer in on a very hot summer day with temperature outside at over 109 degrees. The building is at least 40 years old with wooden floors that make cracking sound when you walk. The keys were barely working and you have to try several times before they work. There were trash and cig butts right outside each entrance door. The lobby at night is very very dark and spooky. I stayed two nights in there and did not see more than 15 cars in the lot at the latest hours. I could easily say the hotel was 90% empty at the busiest time. The breakfast was horrible! Water down coffee, toast, waffle, some brown bananas, shriven, small apples, and some half warm oatmeal. No egg of any kind or meat, or even yogurt. I cam across couple of other clerks that were much nicer than the blonde lady manager with an attitude. Please stay away from this old, dirty, spooky, and dark hotel.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity and Tingo so you can book your Diamond Bar Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.