I have stayed at this location twice before with no problems but my last stay here was a mess that started shortly after checking in and never stopped. It will remain my "last " stay at this hotel.
Check in went smoothly but when we opened the door to our assigned room, we discovered it was already occupied! We got a new room but were worried someone would be given the key to OUR room.
Only 2 towels were provided. We used them for the pool. (Front desk said pool towels were being washed and they’d be out soon. After 2 hrs, still no towels). Next day, laundry room told us that pool towels don’t exist. Back in room, asked for clean towels so we could shower but after 30 minutes, I had to go find some on my own. I was given towels but informed they aren’t supposed to provide fresh towels daily. Shower curtain had just 5 hooks holding it up. Looked really ghetto.
Bed leg was breaking. Bed shifted every few hours and was slanted. Two long hairs visible on pillowcase. No sheet under comforter. We were told they’re instructed to use only two sheets (mattress sheet and one to cover comforter). Ewww. Housekeeping made our bed with a bottom sheet after requesting the bed be made that way.
No working ice machine anywhere on the property. I didn’t want to try free breakfast after seeing how they cut corners everywhere else. Dead batteries in remote.
The good: Balconies, refrigerator and microwave in room at no extra charge. Convenient location. Despite being sold out, noise was never an issue.
The hotel is in need of a total service makeover. Management needs to be reminded that they are in the HOSPITALITY business.
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