Our stay was on 4/12/2012 - The desk clerk at check in was not helpful when asked for restaurants that deliver or other food options she just shrugged. Staff at check out were friendly and helpful. The hotel's info book lists a phone number for room service, there is none. The bathroom floor was sticky, there were small bits of garbage as well; on the bed there was a plastic strip like what's inside a woman's blouse for hanging, the balcony walls were covered with dried silly string and a cigarette butt on the floor. We prefer a sheet next to our skin when sleeping so flipped the bedding so that the sheet was under the blanket. Is this something new? Fitness room's ceiling was leaking,pale not under the drip resulting in a puddle on the floor.The rooms are detached from the lobby and fitness room. Very inconvenient. To get to our room we had to go outside of the lobby and around the pool. It poured down rain during our visit. We also had the surprising experience with the parking lot being blocked off due to the Luna nightclub operation. The parking lot was blocked by cars and their valet was not helpful.The complementary breakfast, we were given vouchers at the lobby to take next door to Luna where we were seated and asked what to drink, coffee or water, we were then told that they have scrambled eggs and do we want bacon or sausage. Juice would be extra. When asked what else they could offer we were told pancakes. We went to Claremont for breakfast even though we have not been to this area before. Highly recommend Full of Life cafe in Claremont Village.
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