We stayed 2 nights. The rooms were more than expected, however, the service provided by the staff was less than enthusiastic. The beds were new and comfortable. Our air did not work the first night and was fixed the next day. When we checked in we were not given the continental breakfast card nor were we told that it was next door at a club type place and that they stopped serving at 9:30. We went down to eat at about 9:30 and that is when we learned of the way their system works. The front counter person was busy doing busy work and could care less about our problem. Made us feel like it was our problem we did not know the time the breakfast closed and that we did not have our cards. I travel a lot and most places have the breakfast in the front lobby. When we checked in the front desk person was friendly enough but had some friends at the front desk he was visiting with and did not provide us with that information. I saw an area to the right that looked like a breakfast area so did not think that it was different. The second day we had the breafast and it was terrible, period. Dirty, food was bad fruit was rotten. Terrible, no attention to cleanliness or anything else.
- Official Description (provided by the hotel):
- This deluxe full-service hotel features a fine dining restaurant & lounge with a view of the San Gabriel Mountains and valley. Each guestroom is fully equipped with a microwave, refrigerator, coffee maker, wet bar, ironing unit, three televisions, first-run movies and entertainment and four telephones with two separate lines including data port and hold feature. Free amenities include full breakfast, high speed internet access, fresh coffee, fruit and popcorn in the lobby, local calls, USA Today newspaper and Ontario Airport shuttle. ... more less
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- Also Known As:
- Shilo Inn Pomona
- Pomona Shilo Inn