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“Quite good hotel with a few flaws” 4 of 5 stars
Review of Sheraton Suites Fairplex

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Sheraton Suites Fairplex
3.5 of 5 Hotel   |   601 W McKinley Ave, Pomona, CA 91768   |  
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Breakfast for 2 Included
Ranked #1 of 11 Hotels in Pomona
Los Angeles, California
Top Contributor
65 reviews 65 reviews
43 hotel reviews
Reviews in 31 cities Reviews in 31 cities
69 helpful votes 69 helpful votes
“Quite good hotel with a few flaws”
4 of 5 stars Reviewed July 1, 2014

I've stayed at this hotel a number of times for business this year, so I know it quite well. Overall this is a very nice hotel. The big plusses are:

- All suites
- Very comfortable beds and bedding with a choice of pillow firmness
- The front desk staff is always courteous and helpful
- The breakfast buffet is pretty good
- Oodles of free parking
- Attractive lobby and common areas
- The wireless internet has been uniformly decent in many different rooms I've stayed in the hotel, unlike a lot of other hotels

Some of the warts keep this from being 5 stars:
- The carpet looks nice but is kind of wrinkled in the common halls on various floors. It looks a bit ratty.
- The user experience is a bit inconsistent in the rooms. They typically have complimentary water near the coffemaker but the same exact bottle on the desk is $2.50 and the only difference in the tags between these situations is a very small low-contrast print. So I wonder if they're playing the nickel and dime game so typical of "nicer" hotels - where they try to look like you are so valued and they throw a few extras your way while charging you for miscellaneous stuff
- Speaking of nickle and diming - the internet is not free although if you have the appropriate status you can get it free
- A high fraction of the small fridges seem to have busted controls and you can't control the temp/turn them down. You turn the knob but they never turn off. So often a piece of fruit or salad that you might buy to put in the fridge is frozen the next day and ruined. I've taken to keeping the door ajar in these fridges to ensure my food doesn't freeze over, which of course uses more energy than it should.
- I've found dusty drinking glasses at the sinks as if nobody has touched them for months

Overall it's a nice hotel and there are large trees and parkland around the hotel, which is adjacent to the LA City Fairgrounds. I'd recommend it as a mid-range hotel and it is certainly one of the best in the area.

Room Tip: All rooms seem to be basically the same. The 8th floor is reserved for elite customers but doesn'...
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Green Features: They try to get you to decline the maid service for some additional Starwood points.
  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia B, Sales Coordinator at Sheraton Suites Fairplex, responded to this review, July 8, 2014
Dear Guest,

I want to take this opportunity to thank you for providing your feedback. We at the Sheraton Fairplex Hotel strive to provide our guests with a superior experience through our product and services. Insight such as yours will only aid us in attaining our goals and for this I thank you.

I am disappointed that the refrigerators are not correctly functional. Also I am sad to hear that the glasses in the room are not always cleaned. These are not up to standards,I will definitely share your feedback with both our engineering and housekeeping leadership so we may use our preventative maintenance program to ensure that this occurrence is never repeated.

In regards to fees being applied to items such as internet access, I concur that the internet is something most guests require nowadays. It is however The Sheraton brand standard to have a fee in place. They have modified this standard by offering internet in the lobby or restaurant areas free of charge. This may be a step in the direction of providing it complimentary in all guestrooms but for now it remains as a fee based service.

Again, thank you for taking the time to share your feedback as we are able to seek knowledge and growth to better serve our guests. We will be welcoming you back in the near future the next time your travel plans bring you back to Pomona.

Warmest Regards,
Alicia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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215 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Dallas, Texas
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 30, 2014 via mobile

I like the fact that the rooms are suites. The rooms were always clean and never had an issue. Great service and I like that they have free parking. We were mostly away from the hotel during the day, but it was always nice to come back to a clean and tidy room. For the price it's an overall good hotel.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia B, Sales Coordinator at Sheraton Suites Fairplex, responded to this review, July 1, 2014
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us. We would also like to welcome you back when your travel plans bring you to Pomona. We hope that next time you can experience some of the amenities that our property has to offer. Again thank you for taking the time to review your stay with us. Hopefully we will see you again soon!

Sincerely,
Alicia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corona, California
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 22, 2014

The hotel is very nice and the rooms are spacious, well appointed, clean, and quiet. The Starbucks in the room is very welcomed in the room. It is the perfect hotel if attending something at the Fairplex.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia B, Sales Coordinator at Sheraton Suites Fairplex, responded to this review, June 25, 2014
Dear Guest,

Thank you for the review of our hotel! We are glad that you enjoyed your stay and choose to comment on your experience. Thank you again for taking the time to share your thoughts and we hope to see you again very soon.

Sincerely,
Alicia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington Beach, California
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 22, 2014

We made a reservation in April for a room on June 21 (the longest day of the year) we asked for a king sized bed and a view out the front of the hotel. When we arrived, were told all the king sized bed rooms (80) facing out the front were taken. How could that be, I made a reservation? I was told that a large party booked all those rooms a week ago. I booked ours 2 months ago!
Have things gotten so bad that they don't know what a reservation is??

Room Tip: If you can't make reservation, go some where else!
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia B, Sales Coordinator at Sheraton Suites Fairplex, responded to this review, June 25, 2014
Dear Guest,

On behalf of our Team I would like to extend my sincere apologies that we did not meet your expectations on your recent visit. Our goal is to provide our guests with a welcoming, home-away-from-home, and to hear that we did not properly carry out this promise is very disappointing. Please know that when making reservations guest are not given a specific room, rather they are guarantee a place here at the hotel. Any special requests are based upon availability and are not a guarantee. When a guest has a any type of special request they should always call our front desk staff an hour before arrival to assure that their request can be met. I apologize that we could not accommodate your request but I hope that we can welcome you back soon to ensure that you have a pleasant stay and we can show our commitment to your comfort. Thank you for your Feedback.


Warmest Regards,
Alicia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ogden, Utah
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 16, 2014

When arriving at the end of May, the grounds were pretty with lavender-colored blooming trees and other foliage. The hotel lobby area is well laid out but not too big, nice rooms, and most convenient was the couple minute walk to Building 5 ( where I attended a Gem & Mineral Show). The staff were pleasant and helpful and the restaurant was better than most for a hotel. I've attended many conventions and this place was one of the best ever!

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia B, Sales Coordinator at Sheraton Suites Fairplex, responded to this review, June 18, 2014
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and are happy to hear your mention of convenience of meeting space location. We hope to see you again very soon and if not, then at the next Gem Show. Thank you again for taking the time to review your visit.

Sincerely,
Alicia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 1, 2014

We had a wonderful time at this Sheraton in Pomona. We came in from Albuquerque, New Mexico a 12 hour drive. Nice room layout for families.Great staff and good food!! We would definitely stay here again:)

Stayed May 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia B, Sales Coordinator at Sheraton Suites Fairplex, responded to this review, June 3, 2014
Thank you for not only taking a 12 hour drive to experience our property, but also for reviewing your stay with us. We greatly appreciate your comments and hope that if your future plans ever bring you back to Pomona that you will visit us again. We will be more than happy to welcome you back home, because as we like to say, “Here at the Sheraton you don’t just stay here, you belong.”
Wishing you well on your travels,
Alicia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
103 reviews 103 reviews
45 hotel reviews
Reviews in 31 cities Reviews in 31 cities
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed May 30, 2014

We didn't know the area and were there for a wedding so we depended on TA for advice that was useful as usual. This hotel is close to the interstate although once on the property, there's not much incentive to leave to find food. The restaurant is pretty good and they carry excellent CA wines. The rooms are clean and well-equipped. Even though there was a dog convention with many attendees staying in the hotel, they offer rooms that are not available to those with dogs. This is a welcome benefit for those with allergies. We opted for a corner room on a high floor. Room had fridge and a very pleasant balcony. Front desk folks were friendly and very helpful. We enjoyed a swim in the spacious pool.

Room Tip: High floor, if person with allergies, a "no dog" room, corner room best.
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia B, Sales Coordinator at Sheraton Suites Fairplex, responded to this review, June 3, 2014
We are grateful for your lovely review. We appreciate that you took the time to write a review about your experience with us. It is not every day that our family travelers get to experience our property during one of our events, in your case the dog show. We are glad to hear that you enjoyed our welcoming staff and our hotel’s many amenities. Your comments will be shared with our staff as they take great pride in providing comfort for our guest and we hope to welcome you back sometime in the near future. Hopefully, you will return when no other events are going on so you may enjoy a different experience with us. Once again thank you for reviewing your visit.

Warmest Regards,
Alicia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Fairplex

Address: 601 W McKinley Ave, Pomona, CA 91768
Phone Number:
Location: United States > California > Pomona
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels in Pomona
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Suites Fairplex 3.5*
Number of rooms: 247
Official Description (provided by the hotel):
Located near the 10, 210, and 57 freeways, the Sheraton Fairplex Hotel & Conference Center is close to the Ontario Airport, and offers easy access to all of the Southern California excitement. ... more   less 
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Also Known As:
Sheraton Suites Fairplex Hotel Pomona
Sheraton Hotel Pomona
Sheraton Pomona
Pomona Sheraton

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