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“Nice little spot” 4 of 5 stars
Review of Sheraton Suites Fairplex

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Sheraton Suites Fairplex
3.5 of 5 Hotel   |   601 W McKinley Ave, Pomona, CA 91768   |  
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Breakfast for 2 Included
Ranked #1 of 12 Hotels in Pomona
Certificate of Excellence 2014
Dallas, Texas
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
“Nice little spot”
4 of 5 stars Reviewed June 30, 2014 via mobile

I like the fact that the rooms are suites. The rooms were always clean and never had an issue. Great service and I like that they have free parking. We were mostly away from the hotel during the day, but it was always nice to come back to a clean and tidy room. For the price it's an overall good hotel.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia B, Sales Coordinator at Sheraton Suites Fairplex, responded to this review, July 1, 2014
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us. We would also like to welcome you back when your travel plans bring you to Pomona. We hope that next time you can experience some of the amenities that our property has to offer. Again thank you for taking the time to review your stay with us. Hopefully we will see you again soon!

Sincerely,
Alicia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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231 reviews from our community

Traveler rating
    90
    96
    24
    13
    8
See reviews for
57
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Corona, California
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 22, 2014

The hotel is very nice and the rooms are spacious, well appointed, clean, and quiet. The Starbucks in the room is very welcomed in the room. It is the perfect hotel if attending something at the Fairplex.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia B, Sales Coordinator at Sheraton Suites Fairplex, responded to this review, June 25, 2014
Dear Guest,

Thank you for the review of our hotel! We are glad that you enjoyed your stay and choose to comment on your experience. Thank you again for taking the time to share your thoughts and we hope to see you again very soon.

Sincerely,
Alicia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington Beach, California
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 22, 2014

We made a reservation in April for a room on June 21 (the longest day of the year) we asked for a king sized bed and a view out the front of the hotel. When we arrived, were told all the king sized bed rooms (80) facing out the front were taken. How could that be, I made a reservation? I was told that a large party booked all those rooms a week ago. I booked ours 2 months ago!
Have things gotten so bad that they don't know what a reservation is??

Room Tip: If you can't make reservation, go some where else!
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia B, Sales Coordinator at Sheraton Suites Fairplex, responded to this review, June 25, 2014
Dear Guest,

On behalf of our Team I would like to extend my sincere apologies that we did not meet your expectations on your recent visit. Our goal is to provide our guests with a welcoming, home-away-from-home, and to hear that we did not properly carry out this promise is very disappointing. Please know that when making reservations guest are not given a specific room, rather they are guarantee a place here at the hotel. Any special requests are based upon availability and are not a guarantee. When a guest has a any type of special request they should always call our front desk staff an hour before arrival to assure that their request can be met. I apologize that we could not accommodate your request but I hope that we can welcome you back soon to ensure that you have a pleasant stay and we can show our commitment to your comfort. Thank you for your Feedback.


Warmest Regards,
Alicia
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Ogden, Utah
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 16, 2014

When arriving at the end of May, the grounds were pretty with lavender-colored blooming trees and other foliage. The hotel lobby area is well laid out but not too big, nice rooms, and most convenient was the couple minute walk to Building 5 ( where I attended a Gem & Mineral Show). The staff were pleasant and helpful and the restaurant was better than most for a hotel. I've attended many conventions and this place was one of the best ever!

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia B, Sales Coordinator at Sheraton Suites Fairplex, responded to this review, June 18, 2014
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and are happy to hear your mention of convenience of meeting space location. We hope to see you again very soon and if not, then at the next Gem Show. Thank you again for taking the time to review your visit.

Sincerely,
Alicia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 1, 2014

We had a wonderful time at this Sheraton in Pomona. We came in from Albuquerque, New Mexico a 12 hour drive. Nice room layout for families.Great staff and good food!! We would definitely stay here again:)

Stayed May 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia B, Sales Coordinator at Sheraton Suites Fairplex, responded to this review, June 3, 2014
Thank you for not only taking a 12 hour drive to experience our property, but also for reviewing your stay with us. We greatly appreciate your comments and hope that if your future plans ever bring you back to Pomona that you will visit us again. We will be more than happy to welcome you back home, because as we like to say, “Here at the Sheraton you don’t just stay here, you belong.”
Wishing you well on your travels,
Alicia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
105 reviews 105 reviews
46 hotel reviews
Reviews in 32 cities Reviews in 32 cities
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed May 30, 2014

We didn't know the area and were there for a wedding so we depended on TA for advice that was useful as usual. This hotel is close to the interstate although once on the property, there's not much incentive to leave to find food. The restaurant is pretty good and they carry excellent CA wines. The rooms are clean and well-equipped. Even though there was a dog convention with many attendees staying in the hotel, they offer rooms that are not available to those with dogs. This is a welcome benefit for those with allergies. We opted for a corner room on a high floor. Room had fridge and a very pleasant balcony. Front desk folks were friendly and very helpful. We enjoyed a swim in the spacious pool.

Room Tip: High floor, if person with allergies, a "no dog" room, corner room best.
See more room tips
  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia B, Sales Coordinator at Sheraton Suites Fairplex, responded to this review, June 3, 2014
We are grateful for your lovely review. We appreciate that you took the time to write a review about your experience with us. It is not every day that our family travelers get to experience our property during one of our events, in your case the dog show. We are glad to hear that you enjoyed our welcoming staff and our hotel’s many amenities. Your comments will be shared with our staff as they take great pride in providing comfort for our guest and we hope to welcome you back sometime in the near future. Hopefully, you will return when no other events are going on so you may enjoy a different experience with us. Once again thank you for reviewing your visit.

Warmest Regards,
Alicia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 28, 2014

We were in this area with our dogs and needed a place to stay on short notice. We were pleasantly surprised to find that this hotel had vacancies and that they accept pets. In fact, the 2nd floor is their pet floor and the rooms are very clean. The rooms are set up like little apartments so that there is an inner bedroom where you can close all the doors off from the rest of the room - it's good for avoiding hallway noise - so we were able to keep our dogs in the inner section with us, thus keeping them blissfully unaware of other dogs walking down the hall. The outer section is a living area with a sleeper couch, so in theory two friends could share the room. This is a modern, well-kept property suitable for business travelers (there is a conference center) as well as tourists and people passing though. It was more expensive than I had hoped to pay but it seems to be the nicest pet-friendly hotel in the area. Don't pay the rack rate quoted by the hotel - use TripAdvisor to purchase through one of their discount partners.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia B, Sales Coordinator at Sheraton Suites Fairplex, responded to this review, May 30, 2014
Greetings,

Thank you for taking the time to share the details of your stay with us. The Sheraton Fairplex and Conference Center strives to present our guests with a caring and special journey each and every time out.

Our team was pleased to read that you enjoyed our hotel room accomodations, and your helpful advise for potential guest. We greatly appreciate your feedback and kind words.

Once again, thank you for taking the time to review your visit with us and we hope to be welcoming you back soon.

Warm Regards,
Alicia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Fairplex

Address: 601 W McKinley Ave, Pomona, CA 91768
Phone Number:
Location: United States > California > Pomona
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 12 Hotels in Pomona
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Suites Fairplex 3.5*
Number of rooms: 247
Official Description (provided by the hotel):
Located near the 10, 210, and 57 freeways, the Sheraton Fairplex Hotel & Conference Center is close to the Ontario Airport, and offers easy access to all of the Southern California excitement. ... more   less 
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Also Known As:
Sheraton Suites Fairplex Hotel Pomona
Sheraton Hotel Pomona
Sheraton Pomona
Pomona Sheraton

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