I had four guests staying in one room, and the hotel did not communicate with me that I would get charged extra for it. I think Its completely ridiculous that a hotel would make me pay for two extra people, although I had a reservation for two beds, which fits four people. I stayed with a wedding party and was ensured my room rate would be $89 a night. My total came out to $109 because of the extra guest charge. When I looked in my bank account, I saw I was charge over charged. Another pain... Also, I would like to say that the Lobby and first floor of the hotel is great. It's nice and clean and updated. Once I got into my room, I was entirely disappointed. The rooms are very old and there's several stains. The bride and groom stayed in the Diablo Suite and I couldn't believe how pathetic the suite was. There was nothing special to it. It has stains on the furniture and carpet. Nothing made the experience special for the bride and groom. And I can definitely say the price of that room is outrageous. The price of the hotel rooms are way too much. I would have never paid the full price. Thank God I got a discount. I would never pay that much for a "not up to date" room. I would never stay here again. The hotel rooms need a major upgrade.
- Official Description (provided by the hotel):
- Visit Pleasanton, a cozy stop in Northern California with small town flavor and big city connections, and stay at the DoubleTree by Hilton Hotel Pleasanton at The Club hotel. This town is known for big fun and big business, and with quick access to I-580 and I-680, you'll have no trouble discovering both. The hotel is located just minutes from the Hacienda and Bishop Ranch Business Parks, Livermore Valley Wine Country, Alameda County Fairgrounds, and historic downtown. ... more less
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- Also Known As:
- Hilton Pleasanton At The Club Hotel Pleasanton
- Hilton Pleasanton At Hotel
- Pleasanton Hilton