I wanted to respond after reading the post about not calling if you left something. I would like to say I left both my Tiffany Co. wedding rings (I know how stupid) in the top drawer of my room. I didn't realize this until I was at the SFO airport. I called hopped back in the car and called them on the way. Not only did they go check the room to get them for me but they were very kind and helpful. If I can get 15K worth of jewelry back I would say that is a pretty honest staff. I had a positive experience with the staff on my two stays for 4+ days.
Having said that, the hotel rooms are loud. I had to change my room one night. You can hear the doors of the other rooms opening and closing as they slam shut very loud. The second time we stayed they were doing renovations near our room which was annoying. The best are comfortable but overall it is a pretty noise paper thin walls type hotel. Next time I will be trying the Hyatt House.
Can't say enough about the staff.