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“Not what we expected” 2 of 5 stars
Review of Courtyard by Marriott Pleasanton

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Courtyard by Marriott Pleasanton
3.0 of 5 Hotel   |   5059 Hopyard Road, Pleasanton, CA 94588   |  
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Ranked #7 of 14 Hotels in Pleasanton
Certificate of Excellence
San Gabriel Valley
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Not what we expected”
2 of 5 stars Reviewed January 8, 2013

This was our first stay at a Marriott hotel. We were excited at first because of the reputable Marriott name. However, our excitements were quickly dashed by the following disappointments: uncomfortable beds, thin walls between rooms (could almost hear conversations), sticky bathtub basin, dirty/sticky counter tops (both in the bathroom and the desk area), loud and disturbing footsteps from the floor above us (into the night and early in the morning), loud and constant opening and closing of doors both from neighbors and across the hall (even early Saturday morning), a dirty sock on the floor left from a previous guest, and poor customer service when we called for front desk assistance (we asked for toothpaste and for someone to come and pick up the dirty sock...no one ever came...seems the front desk person was having trouble getting a hold of someone to help us).

We did enjoy the breakfast, and appreciated the affordable rate and working heater.

Room Tip: As the GM suggested in response to another review, request a top floor room, and preferably one at t...
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLowe, General Manager at Courtyard by Marriott Pleasanton, responded to this review, January 15, 2013
Thank you for staying with us and taking the time to give feedback. I would like to apologize as the stay was not up to your expectations, and we clearly missed a few things in your room. We will be renovating our rooms begininning February of 2013 including new mattresses. I hope you can come back and try us again. If you would like please contact me personally.

Thank You!
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116 reviews from our community

Traveler rating
    35
    48
    19
    9
    5
See reviews for
19
17
6
54
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Marietta, Georgia
Level Contributor
69 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed November 5, 2012

This Courtyard was like most others, nothing dramatically different (better or worse) in regards to the hotel. The service was extremely friendly, both at the front desk and at the Bistro for breakfast. The rooms were pretty loud, and the beds not terribly comfortable, but for the price paid, it was a good stay.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLowe, General Manager at Courtyard by Marriott Pleasanton, responded to this review, November 20, 2012
Thank you for choosing the Pleasanton Courtyard and you kind comments. Please come back and join us after our renovation in early 2013 including new beds.
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Gig Harbor, Washington
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed October 14, 2012 via mobile

Stayed here one night. Room was clean and quiet. Lisa was very helpful in guiding us toward some dinner choices. No free breakfast but the items available were adequate and the breakfast staff was attentive and the lounge clean. Not sure about the $219 rate mentioned in another. Our rate was $108 on a Saturday night.

Stayed October 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLowe, General Manager at Courtyard by Marriott Pleasanton, responded to this review, October 16, 2012
Thank you for your comments regarding our hotel and Lisa! She is an outstanding associate, and that is why she was promoted! Hope to see you again. We will also be completely revnovating our guest rooms in early 2013.
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San Francisco, California
1 review
5 of 5 stars Reviewed October 8, 2012

HI
I recently stayed at the Courtyard Marriott in Pleasanton, and I am writing to thank you for a great service and acknowledge your employees services culture.
I had been working all week, driving many miles, regardless to say that when I show up I was very tired. Although it was late, right upon check in, I was very well received with the front desk person. She made feel welcome right away and proceed to letting me know all the places close in the area where I can grab a late dinner. I had booked a suite and rapidly found my reservation and gave information right away on how to access the internet.

As I make way to my room and found it, I was very pleased with the location (not close to the elevators to avoid noises) and it was then when I realize she selected it on purpose since I said I needed a good night sleep to continue working the next day. These kind of details makes you a loyal customer.
Once in the room I was very happy with the level of cleanliness, everything was very well placed and my linens were very clean.
The morning of check out, I did go back to the front desk again, make sure to thank them and I asked to change the credit card to do the final check out and they did it no problem or delay.

Overall, I did like this property very much and I was very pleased with the level of care and service of your staff. I was able to have a very good night of sleep and continue my work the next day.
Again, Thank you to the staff, they were amazing.

OE

Room Tip: Great location with good restaurants and places to go near.
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  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLowe, General Manager at Courtyard by Marriott Pleasanton, responded to this review, October 16, 2012
Thank you for your comments, we're glad you enjoyed your stay. Please come back and visit us again. Also in the 1st quarte or 2013 we will be renovating our guest rooms.
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California
Level Contributor
55 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed July 27, 2012

Short and Simple: best Courtyard I've ever been to. Nice main room, breakfast room, bar with basic food, great little pool in the middle and a Courtyard price. OK, I tried to write my first ever short review and there's a minimum of 200 characters required. Pick an inside room opening to the pool.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLowe, General Manager at Courtyard by Marriott Pleasanton, responded to this review, September 17, 2012
Thank you for your comments and we are glad you enjoyed your stay. Be sure to come back as we are renovating our rooms in 2013.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
148 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed July 24, 2012

We stayed 2 nights while visiting relatives in Pleasanton. It was a nice hotel with outdoor pool, beds were comfortable and room was clean. They have a maze of hallways so if checking in and you don't want to walk a lot seek a room near the front. We used their laundry facility which worked well. The staff and front desk were very helpful. We thought we had breakfast included but not so lucky. There were plenty of restaurants near by and very convenient.

Room Tip: We stay on top floors to help with noise issues
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLowe, General Manager at Courtyard by Marriott Pleasanton, responded to this review, November 20, 2012
Thank you and we are glad you enjoyed your stay. We do have some weekend rates that include breakfast, this might be an option for you in the future.
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Boulder, CO
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed July 18, 2012

Got a good rate for family funeral
Conveniently located to freeway; easy drive to restaurants/shops in downtown Pleasanton
Nice seating areas by pool and in lobby for visiting with family
Some sort of device running in the room when I opened the door; was told it was to remove odors--didn't want to think about might have happened in the room that required the odor removing device
Was billed twice at Bistro for tip on my breakfast; managed to catch it before I checked out and charge was reversed
I've stayed at a lot of Marriotts, but this one had the worst beds; very uncomfortable, hard mattress, no mattress pad; only a thin waterproof pad directly under the thin sheet that made me sweat all night; woke up aching every morning
Latches on closing doors are ridiculously loud in the hallways

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLowe, General Manager at Courtyard by Marriott Pleasanton, responded to this review, July 24, 2012
Thank you for your comments regarding your recent stay.

I am sorry the beds and bedding were not up to your standards. We will be renovating our guest rooms to include new beds in January of 2013, come back and see us once we are complete.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Pleasanton

Address: 5059 Hopyard Road, Pleasanton, CA 94588
Location: United States > California > Pleasanton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Pleasanton
#7 Business Hotel in Pleasanton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Pleasanton 3*
Number of rooms: 145
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Also Known As:
Courtyard By Marriott Pleasanton Hotel Pleasanton
Courtyard Pleasanton
Pleasanton Courtyard
Pleasanton Marriott

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