I had a very unpleasant experience at this hotel today. I've stayed at this hotel several times over the past few years and have enjoyed it. The front desk personnel are GREAT. While the hotel rooms need to be updated - it is safe, convenient and comfortable. At dinner last night with my work colleauges, they shared with me their rate at the neighboring HIlton - $109. When I told them my rate of $219 - they were shocked and suggested I ask for a better corportate rate. I stopped by the GM's office on my way out this morning, introduced myself and explained to him that I stay there frequently and will not be able to moving forward unless I could get a better corporate rate. I told him about the Hilton and said, "I don't even need it that cheap....just better than $219". With zero eye contact, the GM tapped my name into his laptop and proceeded to question my number of stays with the hotel. Was he calling me a liar? Then he suggested that I not travel on Tuesdays as that is the busiest day. Even if he was completely unable to offer me anything, he could have been honest and said so...that would have been fine. But instead he treated me like I was dishonest and led me to believe that my few trips a year were not enough to gain any consideration from him. There was no appreciation whatsoever for my business. As I walked away, I said, obviously my business is not important to you. He replied nothing so there was my answer. He is a sorry excuse for a general manager and disappointed a highly loyal customer. Not that he cares..........
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 28, 2012
I have received your comments regarding our conversation yesterday.
Report response as inappropriate
I would like to apologize for how the conversation went and how it caused you to feel the way you do.
I, and the Pleasanton Courtyard appreciate the business you bring to us as well as other Marriott's through out your travels. In no way
did I mean to offend you or discount your business contributions to our company. I was trying to gather some general knowledge of your travel and
perhaps other travel you could affect, so that I could make an intelligent and educated offer to you based on that information. In retrospect
I can see how that was perceived differently.
If you would still like to speak about a possible rate agreement I would be happy to do so, if not I respect your decision.
Thank you for your time.
PS, we are scheduled for a room renovation in January 2013.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.