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“Room above the trash compactor” 3 of 5 stars
Review of Four Points by Sheraton Pleasanton

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Four Points by Sheraton Pleasanton
3.0 of 5 Hotel   |   5115 Hopyard Road, Pleasanton, CA 94588   |  
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Ranked #9 of 14 Hotels in Pleasanton
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Room above the trash compactor”
3 of 5 stars Reviewed October 10, 2013

They gave me a room directly above the trash compactor. It was actually a huge room with lots of empty space, but the trash compactor was loud in the mornings. Also really made it a pretty gross view. The restaurant (Faz) in the hotel is kind of bad - they served me beer in a very visibly broken glass and what I ordered was about 50% different than what I actually received. Service took kind of a while, too.

Tip- don't bring all your luggage into the lobby when you check in! You are more than likely going to have to pile back into your car and drive to the correct building and walk up a flight of stairs with all of your stuff (no elevators!).

Room Tip: Don't take the room above the trash compactor! Also there are no elevators so request one on the...
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  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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178 reviews from our community

Traveler rating
    34
    70
    53
    14
    7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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English first
Goleta, California, USA
1 review
4 of 5 stars Reviewed October 9, 2013

We stayed in this hotel when we visited SF during Independent Day. This hotel is very nice. The room is spacious. The bed is very comfortable. But some of the rooms have very poor wifi signals. We finally had to change to another room.

Stayed July 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
173 reviews 173 reviews
137 hotel reviews
Reviews in 87 cities Reviews in 87 cities
414 helpful votes 414 helpful votes
4 of 5 stars Reviewed October 8, 2013

We stay in a lot of hotels but this was our quickest check in ever by the very efficient and friendly Annie. Allocated a room on the second floor,no elevator so be prepared to carry your luggage up the stairs. As you approach your room, the bedroom door looks ancient and you fear the worst. Once inside however, it is surprisingly spacious,clean, nicely furnished with a balcony. Only negative is the inter connecting door which inhibits your privacy and permits some noise from the adjoining room.
The hotel is square shaped, built around a large pool and running river with orange and lemon trees - a very nice setting.
We were disappointed with the standard of the breakfast buffet but otherwise had a very pleasant stay. Good value for the rate we paid through Priceline.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tom B, General Manager at Four Points by Sheraton Pleasanton, responded to this review, December 15, 2013
We appreciate your comments about your recent stay and look forward to you returning to us. I must apologize about your experience with breakfast and have reviewed this with the Restaurant team. Again, thank you for your time.
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San Francisco, CA
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
111 helpful votes 111 helpful votes
3 of 5 stars Reviewed September 27, 2013

Checked in today. The front desk staff wasn't too accommodating, seemed set on giving me the room already assigned to me and not very hospitable. Got room 264, a double queen upstairs with a view of the parking lot/street. The room was a bit shabby but the bed was comfortable and bug free; the desk was fine for doing a bit of work; and the balcony was a nice idea, but I didn't sit out too long due to the lack of privacy. Heard some noises from the adjacent rooms, so not completely soundproof.

I had to stay in the area to visit family but I don't know why other people stay here. This is definitely not a resort property and is more like a 2.5 or 2 star hotel. I recommend that SF tourists stay elsewhere, and if you do end up staying here, I hope that you get a good, cheap rate.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Tom B, General Manager at Four Points by Sheraton Pleasanton, responded to this review, December 15, 2013
Thank you for taking the time to tell us about your stay at our Hotel. I appreciate the kind comments you had and I am saddened to hear that we did not satisfy all of your needs. We do look forward to an update to our guest rooms in 2014 and do hope you will try us again.
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Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 24, 2013 via mobile

Worths the price, very quiet and far from freeways, clean and nice beds. Everything is pretty new and fresh. The fitness room and pool are very good also. I'll come back for sure.......................

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 7, 2013 via mobile

I have switched to the Four Points after staying at the noisier Sheraton near the mall and the Hilton nestled under a freeway off ramp. This hotel has a nice restaurant, good bar and a courtyard with water features, genuine ones not leaky pipes!
The rooms are Ok and the beds comfortable with no bed bugs. On this visit the room carpet was shampooed which was a nice sign of cleanliness from the management.

Stayed September 2013, traveled on business
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Milwaukie,OR
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 6, 2013

We have stayed here many times over the years and it is great every time. We stayed in August and were not disappointed. The room was very clean and the bed was super. The gardens and pool are so lovely. It was a pleasure to just sit on the balcony. The complementary breakfast buffet was unexpected and excellent.

Room Tip: Ask for a pool side room or a garden view room in the 200 buliding.
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Pleasanton

Address: 5115 Hopyard Road, Pleasanton, CA 94588
Phone Number:
Location: United States > California > Pleasanton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 14 Hotels in Pleasanton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Pleasanton 3*
Number of rooms: 214
Official Description (provided by the hotel):
Located in the Hacienda Business Park, Four Points by Sheraton Pleasanton features 214 guest rooms. From the patios and balconies, guests can enjoy the soothing sights and sounds on our 10.5 acres. ... more   less 
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Also Known As:
Four Points By Sheraton Pleasanton Hotel Pleasanton
4 Points By Sheraton Pleasanton
Sheraton Pleasanton
Four Points Pleasanton
Pleasanton Sheraton
Pleasanton Four Points

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