I have stayed at other locations in the area and found others to be adequate. However, when I come to the Sheraton Pleasanton, I feel like one of the family. Their staff is amazing and welcome me by name. They have a great club lounge for SPG preferred guests that offers hot breakfast as well as light dinner in the evenings. Their breakfast buffet in the restaurant is great too and offers custom made omelettes and egg dishes. The location is perfect as it is close to major businesses, freeways, and the awesome Stoneridge Mall & restaurants. I travel all over and actually look forward to staying at the Sheraton Pleasanton. They are always consistent and reliable!

This is a hotel I stay at with some frequency. I am a regular visitor to Pleasanton. The Sheraton is a reliable choice that consistently provides the expected experience.

The rooms are not extraordinary, but they are nice sized and very workable. The staff is always pleasant and helpful. The restaurant works fine and room service is usually prompt. The hotel is across the street from a major mall so if you leave something at home it is easy to grab the needed replacement.

The hotel is located a two minute walk from the West Pleasanton BART station making it a convenient selection for those not renting a car.

I always feel comfortable booking a stay at this hotel.

OK - it's next door to Safeway headquarters, so could not be more convenient for a sales call. And last minute rate of $58 a great deal compared to rack rates. And the bed was surprisingly comfortable, with thick down comforters. But otherwise can't think of a reason to stay here. Deferred maintenance if you start to look close.

From the moment I arrived at this hotel I felt welcomed and trully valued. The staff were the most friendly and helpful that I have ever experienced in any hotel, and I've stayed globally at quite a few.

The coffee supplied with the coffee maker was top notch, in my opinion far superior to Starbucks, however, I did not find the creamer supplied with it too palatable, so a quick trip down to reception and I was supplied free of charge with a large cup of milk to place in the fridge in my room. The water in the room was also supplied free of charge and an excellent choice of teas were included.

Of course there were a few blips in my 9 night occupation of the room,
1. the coffee maker burnt out, possibly from working overtime LOL, but it was replaced in an instant with a fresh one, within 5mins it was outside my room.
2. I ran out of tea supplies and someone came to my room to replenish supplies within 15mins!
3. I could not figure the TV controls, and someone came within 20mins to attend to it.
4.The fridge started to make strange noises and it was replaced almost immediately, that's what I call first class service! By the way, the room I occupied was a standard room, so this was not a 'preferred guest' experience.

The breakfast was included in my package so I tried everything. Eggs cooked in a variety of ways, bacon, cooked potatoes,asst. breads/bagels, pastries, fruit, yogurts and cereals were on offer, I did have the option of taking this in my room if I so wished which was included on the voucher. I think the only let down in this area was the short supply of cutlery in the dining room, and by that I mean that you had to request spoons for cereals and fruit, it's just inconvenient when you are tired after a long flight, to have to request additional cutlery. I think it would be nice if a self service option was offered on tea and coffee beverages as this has to be brought to you at the table. If you do not find the breakfast on offer suitable, there are a variety of eating establishments situated in the Stoneridge Mall which is directly opposite the hotel, although it does not seem to open it's doors until 10am. I ate a couple of meals at the hotel, a vegetable wrap, which was delicious, but some of the soups which were served, were not at a very hot temperature, but still very nicely flavoured.

The hotel was comfortably and pleasantly decorated, my room was clean, bright and airy and very well lit, with lots of room. The bedding was reassuringly brilliant white. My hairdryer was very efficient, not the usual ineffective kind that is to be found in most hotels. My room was overlooking the front on the 5th floor, although I would think that any room overlooking the front aspect would be ultra quiet, because the front of the hotel was suprisingly peaceful, maybe most of the traffic that supplied the hotel was situated at the rear, but I'm not certain. The elevators were both working perfectly whilst I was there, so no long waits in the lobbly. I have included some pictures of the hotel.

The hotel is situated in an excellent location for the Bart, (just a 4min walk as I timed it,) which is very simple and inexpensive to use.You can hop on the Bart and be in Central San Francisco in around 45mins to an hour, just one train and no need to change, an enjoyable day out and a break from work/business. The Stoneridge Mall is directly opposite and has all the usual designer shops. The hotel deals with a cab service which I found to be extremely reliable and curteous, they drove me all the way back to S.F. airport when I left. Also on offer is a free hotel shuttle service which takes you within a 5 mile radius of the hotel.

What did I like best about this hotel? It just has to be the staff, they are are an asset to the company, oh, and the coffee of course! Thank you Sheraton Pleasanton, I will certainly be staying with you again if I'm in the vicinity.