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“Great customer service, clean and remodeled” 4 of 5 stars
Review of Courtyard by Marriott Pleasant Hill

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Courtyard by Marriott Pleasant Hill
3.0 of 5 Hotel   |   2250 Contra Costa Boulevard, Pleasant Hill, CA 94523   |  
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LGBT Friendly
Ranked #4 of 5 Hotels in Pleasant Hill
Los Angeles, California
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Great customer service, clean and remodeled”
4 of 5 stars Reviewed January 30, 2013

Stayed here during the christmas break. Check in was really easy, and the whole lobby was remodeled. They even had a cool giant touch screen in the lobby where you could look at the traffic and restaurants in the area. We used the gym, which was also clean and empty. The rooms were nice, although not as remodeled as the rest of the hotel, but overall it was fine and comfortable. Would definitely come back here!

We did have something funny happen to us. The first room we checked into, we walked in and it seemed someone was either there or they had not done the room yet. We just went back down and they moved us to a separate room. The one thing I thought about was, what if that were me in the bed and someone walked in on us!?

Other than that... a great hotel!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OAKCP, General Manager at Courtyard by Marriott Pleasant Hill, responded to this review, February 1, 2013
Thank you so much for taking the time to write a response regarding your most recent stay with us. All comments are greatly appreciated.

I am glad you enjoyed your stay with us and I apologize that you were initially checked into a room that had yet to be turned over in our system. We do our best to ensure all rooms are in “CLEAN” status prior to putting them back into inventory. I am sorry that was not the case this time.

I understand the front desk staff took care of this issue swiftly and I hope you were happy with your second room.

Thank you again for staying with us. And we do hope to see you again soon.


Katrece Raine
General Manager
Pleasant Hill Courtyard by Marriott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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93 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
South Riding, Virginia
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
Reviews in 26 cities Reviews in 26 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 14, 2012

Stayed here during a recent business trip to Concord CA. I don't know when its decor was updated, but it must have been fairly recently since it's got the modern Courtyard styling in the lobby and rooms. Plenty of contemporary and casual seating, large TVs to watch the game on, etc. They had a small pool and jacuzi I saw thru windows, but did not partake. The room was also typical modern Courtyard, and was clean and comfortable. The bathroom was okay, but underwealming and the towels were paper thin (okay, two sheets of paper)... but otherwise I was pleased. The staff was friendly and professional, although I didn't need much other than checking in/out. Wifi was simple an quick to use, and I had no prob with connecting my Linux laptop and a tablet.

The hotel is located in downtown Pleasant Hill which is in East Bay. It's next to a "strip mall" with a few stores and casual quick serve restaurants (Boston Market) as I recall. It's also however, across the street from an extensive outdoor mall-type area with tons of restaurants and shopping... certainly walkable in the nice Cali weather. Starbucks and a movie theater are in that mall, btw... although the Starbucks is on the far end of the mall.

I wasn't in the lap of luxury, but it was exactly what I would expect from a Courtyard.

Room Tip: I was in a Junior Suite on the 4th floor... with no observed problems to speak of.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OAKCP, General Manager at Courtyard by Marriott Pleasant Hill, responded to this review, November 15, 2012
Thank you for taking time out of your busy day to write a response regarding your most recent stay at our hotel. It was a pleasure serving you. We review all comments on TripAdvisor and we share them with the entire staff. We are always looking for ways to improve all services offered. A guest(s) comments are key.

Should you ever have a need to come back into the area on business or pleasure...we do hope you will stay with us.

Thank You Again,

Sincerely,

Katrece Raine
General Manager
Pleasant Hill Courtyard.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenbrae, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 12, 2012

Located in a very busy area just off freeway exit, this hotel is conveniently located within walking distance of restaurants & shopping. Just across the parking lot is a Rite-Aid & a Boston Market. Though a busy area with alot of traffic, we never noticed it from our room, which faced the parking lot, and not the street. Nice hotel, newly renovated a few months ago, which means everything in the room actually worked, although my husband said the wi-fi was finicky. The staff was pleasant & accommodating, and it was just a very nice experience, though we only stayed one night. I would definitely stay there again, if in the area. Two minor blips:happened to stay during an unusual cold snap and the blanket on the bed was not sufficient. No extra blanket or pillow in the closet, as most hotels provide. And the worst in-room coffee ever.

Room Tip: Choose a room on the parking lot.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OAKCP, General Manager at Courtyard by Marriott Pleasant Hill, responded to this review, November 14, 2012
Thank you for taking the time to respond regarding your staff. All comments are greatly appreciated. I do share these comments with my staff for better learning & understanding of our guest needs.

Thank you for addressing the missing extra blanket in the room. I will ensure your comments are forwarded to the housekeeping director. I apologize the room was not warm enough during your stay.

I am glad that you enjoyed your stay...and we hope to see you in the near future.

Sincerely,

Katrece Raine
General Manager
Pleasant Hill Courtyard by Marriott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 5, 2012

I used to go to California very often for work and stay at this hotel but have not been there for a year. I just went on a trip and stayed at that hotel and I must say that they have done a good renovating the whole place. It used to look like an old looking hotel but this time everything was so colorful that I was pleasantly surprised. I like the colors, decoration and staff. They have to work on the breakfast but overall I had a good experience and recommend this hotel to everybody. And it is so close to Walnut Creek, my favorite town.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OAKCP, General Manager at Courtyard by Marriott Pleasant Hill, responded to this review, November 6, 2012
Thank you for taking the time to respond regarding your most recent stay. It is always nice to hear positive comments from our guests. I will share your comments with my staff.

We are definitely working on our Breakfast service as this is a new concept for all Courtyards now serving the Bistro Concept.

We do hope to see you again soon.

Sincerely,

Katrece Raine
General Manager
Pleasant Hill Courtyard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nevada City, California
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 5, 2012

Based on the location, I assumed we'd struggle with lots of noise from the freeway or the busy intersection located very close to the hotel. Of all the hotels I've stayed at this year, I was pleasantly surprised at how quiet it was! No noise from the elevator, no noise from the busy neighborhood, and we didn't hear the rooms adjacent to ours. The room was tastefully decorated, very clean and comfortable. The bed was great. I'd highly recommend checking out this hotel. The price was great, everything was clean, staff was friendly, and I'd definitely stay here again.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OAKCP, General Manager at Courtyard by Marriott Pleasant Hill, responded to this review, November 6, 2012
Thank you for taking the time to respond regarding your most recent stay. It is always nice to hear positive comments from our guests. I will share your comments with my staff.

We do hope to see you again soon.

Sincerely,

Katrece Raine
General Manager
Pleasant Hill Courtyard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Top Contributor
65 reviews 65 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 25, 2012

Because of circumstances that include my status, I was upgraded to a "mini-suite". Honestly, I can't tell much difference between this room and a regular room, except for the sofa. It's clean, comfortable, well-kept, has a dresser with four large drawers, and a modest closet that's large enough for my stuff. The bathroom is divided: in one space is the sink/vanity, and the toilet and bath/shower are behind a door.

The "Bistro" offers the standard Bistro menu, as in other Courtyards. I had a Chopped Salad for dinner, and it was quite good.

The hotel is adjacent to a small shopping center with a large pharmacy, a few small shops and a Boston Market. I do NOT recommend the Boston Market. Across the street is a larger shopping center, so this place is convenient for a variety of reasons, including access to freeway and major thoroughfares.

Overall, if you like the Courtyard chain, this one is a shining example.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OAKCP, General Manager at Courtyard by Marriott Pleasant Hill, responded to this review, October 29, 2012
Thank you for taking the time to respond regarding your most recent trip to our hotel. I know people traveling are very busy. We always take these comments and share them with our staff so that we can all learn from them and improve.

The positive comments are always a highlight of our day. We do try our best to provide the best service possible and provide a fabulous product, people love to return to.

I will also mention your comments regarding Boston Market. If you could relay reasons why not to visit them...please forward a private email so I can forward the comments to their GM as we work with them closely. Katrece.raine@marriott.com.

Again, thank you for your comments and we look forward to serving you in the near future.

Sincerely,

Katrece Raine
General Manager
Pleasant Hill Courtyard by Marriott.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Top Contributor
72 reviews 72 reviews
45 hotel reviews
Reviews in 32 cities Reviews in 32 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 5, 2012 via mobile

The hotel was refurbished fairly recently and it shows. Nicely decorated rooms, clean, well furnished, very attractive common areas. The bed was wonderfully comfortable, breakfast excellent, wi-fi speed good. Location is close to several restaurants and easy to find, close to the freeway. Freeway noise is a one negative if your room faces the wrong direction. I all in all the best stay in this class hotel for years. If business takes me back this way I will definitely stay here again.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OAKCP, General Manager at Courtyard by Marriott Pleasant Hill, responded to this review, October 8, 2012
Thank you for taking the time to respond regarding your most recent stay. We appreciate the positive comments left on Travelocity. We hope when you return to the area that you DO stay with us again. We look forward to your visit.

Sincerely,

Katrece Raine
General Manager
Pleasant Hill Courtyard by Marriott,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Pleasant Hill

Address: 2250 Contra Costa Boulevard, Pleasant Hill, CA 94523
Location: United States > California > Pleasant Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Pleasant Hill
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Pleasant Hill 3*
Number of rooms: 135
Official Description (provided by the hotel):
Experience small-town charm when you stay at the Courtyard Pleasant Hill hotel. We're conveniently located near many Contra Costa County activities and we're only 27.6 miles from downtown San Francisco. Though Oakland, Berkeley and San Francisco are easily accessible via nearby 680 Freeway, you don't have to go far to find exciting attractions such as Six Flags Discovery Kingdom in Vallejo, Waterworld in Concord and Mount Diablo State Park. Our Pleasant Hill, CA hotel is also near the Mt. Diablo Medical Center. Back at our Courtyard hotel, you can relax in our indoor pool; soak in the whirlpool or workout in our fitness center. Escape the daily grind in your comfortable Pleasant Hill hotel room with luxurious Marriott bedding, coffee maker and tea service. Here for work? Business travelers will enjoy our large, well-lit desks, ergonomic chairs and complimentary high-speed internet access.Courtyard Refreshing Business Lobby and Guest rooms renovation scheduled for November 28, 2011 - February 14, 2012.Please come back and visit and experience a BRAND NEW STAY. ... more   less 
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Also Known As:
Courtyard By Marriott Pleasant Hill Hotel Pleasant Hill
Courtyard Pleasant Hill
Pleasant Hill Courtyard
Pleasant Hill Marriott

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