We stayed at this hotel for a total of 6 nights. Five nights in one room and 1 night in another. The good part of this stay was the ladies in the breakfast buffet and the housekeeping team. They did a great job. In our first room on the 3rd floor, we had good beds and the TV worked. However, the curtain to keep the room dark was broken and would not shut all the way (3 sets of curtains - one that is to keep light out, a light curtain and then decorative curtains). There was also a light right outside the window as we were right above the front entrance. This light was on all night. We told the front desk and nothing was done and we couldn't change rooms because they didn't have anything available. In this same room, we did not have any cold water at the faucets. It was warm to hot on both cold and warm settings. We told the front desk and they said they would call maintenance and nothing was done. The ice maker on the 3rd floor was not working and they said they would do something about it and nothing was done. We had another reservation for Friday night. This room's beds were horrible. The mattress looked to be about 5" tall with a foam padding over it. When you layed down, you would sink into the mattress, sitting was even worse. We had three people in this room with varying weights and it happened to all of us. The foam portion of the mattress on the bed closest to the window and on the right side of that bed (side closest to the light table) slanted towards the table. Needless to say we had a bad night's rest. In the morning when we checked out, we asked to speak to the manager. She was not in yet. We called her from the road (Christina) and asked if something could be done about a portion of the charge for that 2nd room. She said they did not compensate for issues like that, but she said she would check the mattress and call me back. However, I never received a phone call. She also said the mattresses were new. How could that be? If they were, they picked them up at a used thrift store. We won't be staying at a Best Western again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.