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“Beautiful Setting, Room, But Mediocre Service” 4 of 5 stars
Review of The Cliffs Resort

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The Cliffs Resort
3.5 of 5 Resort   |   2757 Shell Beach Rd, Pismo Beach, CA 93449   |  
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Special Deal
Free breakfast with your stay
Ranked #13 of 28 Hotels in Pismo Beach
Sherman Oaks, CA
Top Contributor
54 reviews 54 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
“Beautiful Setting, Room, But Mediocre Service”
4 of 5 stars Reviewed November 18, 2012

The Resort sits on the bluff overlooking the ocean. It has everything you need for a short stay--nice restaurant, pool, gym, spa. The gym was lacking, with only one exercise bike, two treadmills, and an eliptical that was broken. Also had free wights, a couple of benches and two Universal machines that focused on upper body exercises. The walk down to the tide pools is steps away, but watch for the tides. Very lovely setting. The rooms were clean, the hall ways seemed very clean. It was raining so they were on top of keeping floors mopped and clean. The bathrooms are marble, lovely, the furnishings, modern (very cool leather, wing back chair & ottoman in our room) but the headboard is just a facade, fastened to the wall, so the bed would bang against when we moved. We moved the bed for our son against the way, so the faux-headboard was two feet away from him. The tv is big, the rooms were large, we had our dogs and they made them comfortable with a large fluffy bed, water bowls and treats, and a menu with steak or chicken--made my husbands mouth water to read it. We had trouble with our heater making a loud noise and they sent someone to fix it immediately. They gave us the option to change rooms, but we didn't want to deal with packing up/unpacking again, so we had hiim fix it while we were in the room--pretty painless. Our patio door lock was broken so they sent someone from maintenance to show us where the stick to lay across the tracks was. Both my husband and I thought that could have been handles over the phone. We waited for a while before the guy showed up, so we were a bit late for our appointment. The people at the frontdesk are nice, but they could be better informed about the rooms.

Room Tip: Get a view of the ocean.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cliffs_resort, Manager at The Cliffs Resort, responded to this review, November 19, 2012
I’m so glad you were able to explore our tidepools with your son while you were here, and that your pups were comfortable during your stay. It sounds like our Engineering Team was quick and courteous in taking care of your heater. However, I’m sorry the explanation for the safety bar on the sliding door wasn’t as quick. I’m sure the Front Desk Agent wanted to take care of you, but I understand you didn’t have the time to wait as you had some place to be. We are in the planning stages of updating our workout facility, and while I don’t have a completion date, we would love to have you stay with us on your next trip to Pismo Beach. With all of the upcoming holidays, we have a lot of fun children’s activities for you and your son to enjoy!
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613 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
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English first
san diego
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 17, 2012

We already plan to return. As we prepared to check out, the sun was shining, a band was playing great tunes on the (ocean front) restaurant patio, the ocean view was spectacular... it was tough leaving our balcony and room! Very nice rooms, pool, jacuzzi, and grounds. Loved the comfy bed, lovely linens, and the all-marble bath. Thought the lobby just a bit dated though. Didn't utilize any spa services. The food was fantastic - great breakfasts (oh the muffins), had delicious and beautiful meals & cocktails overlooking the Pacific - indoors and out. We found the handsome staff to be friendly, professional, helpful, and knowledgeable about the area and fun things to do. Great location, walkable to a perfect beach, other restaurants, hotels, and to a trailhead. Looking forward to our return.

Room Tip: Highly recommend an ocean front room, stunning views.
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cliffs_resort, Manager at The Cliffs Resort, responded to this review, November 19, 2012
So glad you enjoyed your visit, and thank you for taking the time to write your review. It sounds like you were able to sample the Muffin Goddess’ amazing treats for breakfast as well as take advantage of some of our greatest assets ~ our knowledgeable (and handsome :) ) staff and the sparkling Pacific! We look forward to your next visit, we will have a cocktail awaiting you on the patio!
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Manteca, California, United States
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 12, 2012

For their price, and their location I expected more from this place. It looks like an early 80's remodeled badly. The elevators "jolt", when they start, and the common area carpets are worn out. The rooms are well decorated and roomy enough, but the bathrooms have a single sink, low ceilings, inefficient exhaust fans, TERRIBLE showerheads, and a BREVITY OF HOT WATER. The upside of this place is the view (if you get a view room), good internet, beach access, nice pool and spa, and a decent restaurant next door. Cold showers however... not so nice.

Room Tip: Get a view room.
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cliffs_resort, Manager at The Cliffs Resort, responded to this review, November 15, 2012
David, thank you for taking the time to provide us with your feedback in
regards to your stay. I’m glad that you were able to enjoy the beach, our
pool, and the room itself. It sounds as though our bathroom, however was
not up to your standards, and as far as the cold shower, I agree ~ never
nice. In the future, please let us know if you experience an issue when
it happens so we can fix it immediately or if necessary find another room
for you. We aim for a seamless visit, but at times experience minor
glitches, and our able Engineering team is quick to respond. Our guests’
comfort and enjoyment are our number one goal. We hope you will stay with
us again on your next visit to Pismo Beach so we can show you.
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New York, NY
Top Contributor
51 reviews 51 reviews
49 hotel reviews
Reviews in 45 cities Reviews in 45 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed November 7, 2012

Amazing value for what you get -- I had a huge room with fireplace overlooking the ocean. Stunning spot to stop on your drive up the CA coastline. The staff was very friendly and accommodating also.

I would highly recommend staying here, as the views are gorgeous, and the rooms are fantastic.

  • Stayed January 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cliffs_resort, Manager at The Cliffs Resort, responded to this review, November 8, 2012
Thank you for the wonderful review, we are so pleased that you enjoyed your stay! I am glad you were able to relax in your room after a day of driving along the beautiful coast and take advantage of our ocean views. We look forward to your next visit!
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Greece, New York
Senior Contributor
40 reviews 40 reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 5, 2012

This is a fabulous place to experience the Pacific Coast. We had a room overlooking the pool and the ocean; and, it was spectacular. There is a stairway that leads down to the beach. The food at the hotel restaurant is delicious; and, in addition to free WiFi, laundry facilities are provided free of charge (except for cost of detergent) as a service to hotel guests.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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cliffs_resort, Manager at The Cliffs Resort, responded to this review, November 6, 2012
So glad that you enjoyed your stay with us! It sounds like you had a chance to explore our little beach expanse at the bottom of the stairs and take advantage of our amazing Pacific Ocean from your room as well. We hope to see you again soon!
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Wollongong, Australia
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2012

Our Aussie family of three recently spent 6 weeks in the USA & drove from L.A to San Francisco choosing to take pot luck on finding a hotel late afternoon. The cliffs looked good and the room the staff gave us was so luxurious my 18 year old daughter did not want to leave it..She jumped in to a sumptuous bath in the middle of the room while we went to the bar. The bar has real Spanish character, great views and had plenty of friendly locals. .The marisol restaurant next door to the bar in the hotel was also memorable & the food The hotel was spotlessly clean & fantastic value for such a nice room. Of all the hotels we stayed in including Vegas,Florida, New York& Hawaii this hotel was the standout & the one we all remember most? If you don't like this place your hard to please

Room Tip: I think we stayed in a junior suite. It was a ground floor double double Ocean view and we paid abo...
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  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cliffs_resort, Manager at The Cliffs Resort, responded to this review, November 6, 2012
Wow ~ thank you so much for that title, I'm so glad you had such an amazing stay during your US tour! It sounds like your daughter was able to relax while you had a chance to meet some of our friendly locals and get a real taste for the great community we are apart of! I hope the rest of your trip was safe and enjoyable, and that you will return soon!
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Fresno CA
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed November 3, 2012

I stayed at The Cliffs Resort three nights for a seminar. Without exception, every staff member was friendly and made me feel welcome–even when I checked in about 10:00 pm. I was impressed by the nice, bright, cheery appearance of the lobby and the hallways. In fact, the whole property was very nice, and the view was wonderful. There is a nice walkway along the bluffs for about a quarter mile which made for a nice morning stroll each day.

The room was very nicely appointed with a gas fireplace, small refrigerator, no microwave, and big TV mounted on the wall. But the TV reception was not consistent. Some channels were clear, some were unviewable. The hotel has free wifi which worked fine in the hotel but not in my room. I contacted guest services twice about it, but it never worked. As soon as I stepped out the door, I had wifi. Not sure what the problem was there.

As others have mentioned, it is a short drive to Pismo Beach, but the quiet location of the hotel is nice.

But all things considered, I would stay here again.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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cliffs_resort, Manager at The Cliffs Resort, responded to this review, November 6, 2012
Thank you for taking the time to write your review. So glad you were able
to start your day on our oceanfront walk with amazing ocean views and
fresh ocean air ~ it seems to make the rest of the day go so much better!
I'm sorry to hear about the intermittent wifi and tv reception, in
contacting our Rooms Manager, she said that we contact the cable company
to help when guestrooms have connection problems, but lately they have
been experiencing outages. However, I understand that doesn't help you
when you need to complete work or contact loved ones. For future, as a
back up, we have wired internet access in the lobby with a different
provider so there is always a place in the hotel where you can get online.
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Additional Information about The Cliffs Resort

Address: 2757 Shell Beach Rd, Pismo Beach, CA 93449
Phone Number:
Location: United States > California > Pismo Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Pismo Beach
#5 Business Hotel in Pismo Beach
#8 On the Beach Hotel in Pismo Beach
#10 Romantic Hotel in Pismo Beach
#11 Family Hotel in Pismo Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Cliffs Resort 3.5*
Official Description (provided by the hotel):
Oceanfront full-service resort with sweeping ocean views, beautifully located 100 feet above Shell & Pismo Beaches. Deluxe guest rooms with private balcony and mountain, pool or ocean views. Complimentary Friday night wine and cheese reception and Kids Club seasonally. Heated, outdoor oceanfront pool, Spa services and 24-hour fitness center. Full service restaurant with room service, focusing on fresh, local produce and providers, as well as an oceanfront lounge with Happy Hour specials Monday through Friday. Live music select days throughout the year. ... more   less 
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Also Known As:
The Cliffs Hotel Pismo Beach
Cliffs Hotel Pismo Beach
Cliffs Resort Pismo Beach
Cliffs Pismo Beach
Pismo Beach Cliff Resort

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