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“Recapture classic California beach past with stunning ocean views.” 4 of 5 stars
Review of The Inn at the Cove

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The Inn at the Cove
2.5 of 5 Hotel   |   2651 Price Street, Pismo Beach, CA 93449 (Formerly BEST WESTERN PLUS Shelter Cove Lodge)   |  
Hotel amenities
Ranked #4 of 28 Hotels in Pismo Beach
Certificate of Excellence
Thousand Oaks, California
Level Contributor
118 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Recapture classic California beach past with stunning ocean views.”
4 of 5 stars Reviewed April 4, 2013

Hubby and I overnighted here in room 808 earlier this week. As mentioned, as of Spring 2013, hotel is undergoing renovations, though we didn't know this when we arrived. Originally were given a room with two double beds, asked to transfer to a king bed room and were graciously accommodated.

Room pros:

Spectacular ocean views. Hotel is situated on a bluff just north of Pismo Beach proper. Each room has a balcony or terrace with table and chairs to enjoy the air.

Value pricing. Granted, this maybe was off season (it was Spring Break), but the room rates here are seriously from the 1980's.

Large room -- with a king bed, our room had ample space for a roll away (not sure if they have them) or crib, came with a microwave and mini-fridge, a separate sink area away from the bathroom and cable TV. Some rooms are even dog-friendly (this seems to be another retro-theme in PB that is rare in CA -- you'll pay just $20 a night extra for Fido).

Check out is 12:00 so you can sleep in, stroll their walking paths, have breakfast and depart at a civilized hour.

Room cons:

Bed/room in general needs updating (this room is probably slated for same which is why we weren't originally booked there -- we asked for it). That being said, room was very clean and kind of cute in its own funky way. We were feeling the old time vibe.

Hotel is VERY close to the 101 freeway and you can hear the traffic at night. The highway seemed to be a hot spot for motorcycle racing at 3:00 a.m. when we were there. Nothing they can do about that, just be aware if you are a light sleeper. We put pillows on our heads. If they can insulate the rooms for sound during this renovation, that would be great as you can also hear neighbors in the adjacent rooms.

Apparently for the next few months, at least, hotel lobby and breakfast room are all housed in a guest room. It is awkward if you want to take advantage of the continental breakfast and don't want to go back to your room (kids sleeping, whatever), as for now you have to take your food/coffee downstairs to the outdoor pool area.

Overall:

Great staff. Very friendly and helpful. This hotel has the longest walk of all the ocean front hotels to Pismo Beach, but it's only 1 1/2 miles, all with sidewalk. There is a really great restaurant, Ventana Grill, within walking distance (5-10 minutes), as well as a Marie Callender's. Didn't get to use the pool -- it looked really nice, however. If we're in town again, we'll be back to check out the newly improved (and, we hope, not more expensive) Shelter Cove Lodge.

BTW, we heard no construction noise. They are doing a great job isolating the work from the guests.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShelterCoveGM, General Manager at The Inn at the Cove, responded to this review, April 15, 2013
I would like to personally thank you for your review regarding your recent stay with us. We strive to provide the highest levels of service along with a relaxing experience at the Best Western Plus Shelter Cove Lodge. We truly appreciate your kind words and your honesty when it comes to how you feel we can improve. I am very happy to hear that you enjoyed our breathtaking views during your stay. Our goal at Shelter Cove is to ensure each and every guest has a pleasant experience. We hope to have another opportunity to serve you and look forward to seeing you the next time you are in the Pismo Beach area.

Respectfully,

Kalie Howard
General Manager
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642 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
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English first
Cypress, California
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 3, 2013

There was construction going on and I believe we had a new room because it was VERY nice and roomy. The only down side was the breakfast because the breakfast room was under construction and food limited.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShelterCoveGM, General Manager at The Inn at the Cove, responded to this review, April 15, 2013
Thank you for taking the time to provide us with your feedback on your recent stay with us. We are happy to hear you enjoyed our newly remodeled rooms and the amenities that they offer. Our lobby and breakfast room renovation will be completed very soon and we will be able to again offer our extended continental breakfast to our guests. We are so pleased that you chose to celebrate your birthday with us and we hope to see you again very soon.

Respectfully,

Kalie Howard
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pasadena, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 22, 2013 via mobile

First things first - just for clarification. The difference between this BW hotel and the one down the street is a slightly upgraded room and approx. $50 more per night. In fact, the views from the upper level rooms at this hotel (Shelter Cove) are much more appealing.

The Overall Feel of this Hotel:
I received a phone call from the hotel, prior to my arrival, informing me that the hotel was undergoing some renovations and that there was light construction going on. We arrived on a Thursday evening, left on a Monday morning and never heard a peep from the construction workers. It is admirable of a hotel to proactive and informing their customers of possible annoyances. As what was previously demonstrated, the hotel staff was very welcoming and friendly.

The Rooms:
It's true, the rooms have been slightly upgraded, with new carpet, light fixtures and fresh paint. One of the rooms my friend was in actually had the bathroom redone, complete with granite countertops and all. A very appealing upgrade to the plain white countertops we had in our room. Overall, the rooms are pretty basic, nothing fancy. For the price, it's what should be expected. Comfortable, but not luxurious. Really, what we stay here for are the views. Pretty much any room on the upper floor (which is the ground floor) have spectacular views. We spend more time on our balcony than in the actual room. Breathtaking views.

One word of advice, walls are pretty thin, so try to keep noise levels as low as possible.

After taking a quick trip down the road to the other BW hotel, I have concluded that this location is the "value" location. Which isn't a bad thing. For about the same amenities and overall feel, we were able to stay an extra night at this location with the savings yielded by the lower per night cost. Yes, the other BW location is a slightly nicer and offers a few more amenities, but nothing worth an extra nights stay.

Recommendations to hotel management:
My one and only complaint, are the mattresses in the rooms. We had a room that had two full-size beds and both mattresses were in desperate need of being replaced. The mattresses feel lumpy and worn out. Upon shifting around on the bed you can even hear the springs squeak. Every night I woke up with a sore back trying to find a comfortable position, but with these lumpy and saggy mattresses it was near impossible. Please replace the mattresses in this hotel.

Again, this is one of my only complaints about this hotel. Other than that we thoroughly enjoyed our stay and the views here.

Stayed March 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShelterCoveGM, General Manager at The Inn at the Cove, responded to this review, March 26, 2013
Thank you for your review regarding your recent stay at the Best Western Plus Shelter Cove Lodge. We truly appreciate you taking the time to share such wonderful feedback about our hotel as a whole. We highly value our guest's feedback and feel that by telling us what you liked about your stay and how we may improve, you are helping us to continue delivering a superior experience for all guests.

It was wonderful to read that our accommodations were just what you were looking for and that our hotel staff was able to exceed your expectations. We are currently in the process of renovating the all guest rooms, in addition to our hotel lobby and breakfast room. We are extremely excited to welcome all of our return guests back in the coming months when our renovation is fully complete. We look forward to having the opportunity to welcome you back the next time you are visiting the Central Coast and thank you again for you comments.

Respectfully,

Kalie Howard
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 12, 2013

My friend and I stayed on Friday, March 8th for 1 night. Upon check-in (office had relocated to a guest room due to remodeling), I was welcomed by the hotel staff. They explained that we'd be the 2nd guests in the remodeled room, 502 (2nd floor). They were very helpful - they gave us restaurant options within walking distance (we went to Del's Italian about a 7 min. walk down the sidewalk to the north to have a calzone and pizza - refrigerator was convenient for leftovers).
The room was extremely clean, smelled like new paint, had an AWESOME view of the cliffs and water, was pretty quiet (had a baby next door but only heard muffled crying a couple of times), had a microwave and refrigerator, was spacious and the balcony had 2 chairs and a table to watch the sunset/cliffs/water. We slept well having 2 comfortable double beds.
The complimentary breakfast was simple (yogurt, coffee, some pastries, OJ, etc.) and decent. We didn't have a hairdryer (again, 2nd guests to the room) but we were given one immediately upon request.
We spent Sat. AM walking along the cliffs and beach in Pismo which is all so conveniently close to the hotel.
I would definitely stay here again - the convenience of 101/PCH, cleanliness, and of course, the VIEWS!

Room Tip: 502 was just remodeled! All had great views, especially the 2nd floor.
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShelterCoveGM, General Manager at The Inn at the Cove, responded to this review, April 4, 2013
Thank you for your review of our property and your recent stay with us. We are ecstatic that you enjoyed your vacation and were able to take advantage of many of the amenities that we have to offer. We are very excited about our room renovations and are pleased that you were able to be one of the first guests to enjoy them. We couldn’t agree more that the ocean views are spectacular and we hope to welcome you back to Pismo Beach very soon so you can see all of the updates to our lobby and breakfast room area as well!

Respectfully,

Kalie Howard
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nipomo, California
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 8, 2013

pet friendly hotel carpet could have been cleaner however no dog odor. Bed very hard I am used to a pillow top mattress linens very worn. No light switch to turn balcony light on or off. requested towels and got good service check in went well in a make shift office, construction in progress. an new look with beautiful cool colors.

Room Tip: no light switch to turn light on or off on balcony. Property being remodeled.
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShelterCoveGM, General Manager at The Inn at the Cove, responded to this review, April 4, 2013
Thank you for reviewing the Best Western Plus Shelter Cove Lodge. We appreciate your feedback and comments about your experience. Cleanliness is a top priority for us and we have informed our housekeeping staff of the issue you have described to mitigate similar problems in the future. We are glad you found our guest service agents helpful and friendly. We hope to welcome you back to our property soon so you can see first hand all of the renovations we have been working on!

Respectfully,

Kalie Howard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
canandaigua
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 2, 2013

this hotel is just fantastic. We were in the area for an extended time on business and we called this hotel after our apartment fell through. The location is beautiful...the design of the hotel is perfect for the site along the ocean. All rooms have ocean front views and access. The staff is just great and helpful and friendly. Everyone helped make our stay a great experience. The rooms are clean and large. Very quiet and safe; fun to walk around the property. There is a park nearby for families and restaurants nearby. The town of Pismo Beach is very close and accessible.
I highly recommend this hotel.....we have stayed there on two occasions and absolutely love it.
Great value for the price. Rooms are in the process of being renovated now in time for this spring/summer...it will look fantastic. The bed is also just perfect.

Room Tip: I don't think you can make a mistake.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShelterCoveGM, General Manager at The Inn at the Cove, responded to this review, March 19, 2013
Thank you for reviewing your recent stay with us at the Shelter Cove Lodge. We appreciate your kind words and are glad to hear you enjoyed your stay. We are pleased that our staff members were able to make your experience a memorable one. We are also very excited to unveil all of the renovations we have been working on during the off-season! We hope to welcome you back to our property soon to show off all of the upgrades we have been working on!

Respectfully,

Kalie Howard
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
102 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
3 of 5 stars Reviewed February 27, 2013

As you might surmise from the title of my review, I am a Best Western Diamond Elite member. These little hotel reward programs are never rewarding enough to make you go out of your way to stay at a particular hotel chain, but it is just good business to recognize your best customers even if in a small way. The only real benefit I have as a Best Western Diamond Elite member is a welcome snack and drink, and an upgrade to the best available room.

At this motel, all their rooms are ocean front. The only difference is that top floor rooms are on the same level as the parking and the bottom level rooms required that you walk up and down stairs to get to them, there is no elevator. I found out later that they normally charge an extra $20 for the top level rooms. Since I am recovering from knee surgery it would have been nice if they had upgraded me to this best available room, or even if they had let me know that I could pay a small $20 fee to upgrade to a room that did not require me to take myself up and down stairs with my luggage. The worst part was seeing the motel parking lot half empty that night.

Obviously there were plenty of rooms available so I went to the front desk which was temporarily set up in one of the motel rooms since the lobby was being renovated. I did not bother asking about the room upgrade since I was already in my room and would only be here one night. I did ask about the "Welcome gift". I was told that they normally give platinum members (note that I am a Diamond member) an apple and a water but during the renovation they are just giving the 250 reward points. They offered to give me an apple.

Wow! No one tells us until we check in that the place is being renovated. Construction going on next to us. The pool being renovated. No lobby. Seems like the best they could do was offer us an apple. Not even a water? Did I mention that there was suppose to be water in each room (at least according to their room guide).

On the plus side. The rooms have an incredible view. The rooms are large and include a small microwave and medium sized fridge. If you have a dog, they put a blanket, water bowl and treats in the room for your pet.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShelterCoveGM, General Manager at The Inn at the Cove, responded to this review, March 19, 2013
Thank you for taking the time to review your recent stay with us. I sincerely apologize that you feel you received subpar service at our property. As a company policy and Best Western standard, it is our goal to make every guest feel appreciated, especially our frequent guests and Best Western Rewards members. We are also happy to offer complimentary upgrades to our Elite members contingent upon availability. Although it may have seemed that we were not at full capacity, many of our upper level rooms are out of order due to renovations, so it is probable that an upper level room was not available to upgrade you to . We also only have a select few rooms that are pet friendly, which also limits our options for switching room types and offering upgrades. I do want to again sincerely apologize that this information was not adequately articulated to you. As a valued Elite member we cannot stress enough how important you are to our business and we regret that this gratitude was not conveyed during your stay. Thank you very much for bringing these issues to our attention, and we will work to address them to avoid issues in the future. We hope to exceed your expectations on a future visit and look forward to having the opportunity to do so.

Respectfully,

Kalie Howard
General Manager
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Additional Information about The Inn at the Cove

Address: 2651 Price Street, Pismo Beach, CA 93449 (Formerly BEST WESTERN PLUS Shelter Cove Lodge)
Location: United States > California > San Luis Obispo County > Pismo Beach
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Pismo Beach
#4 Family Hotel in Pismo Beach
#13 Business Hotel in Pismo Beach
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — The Inn at the Cove 2.5*
Number of rooms: 52
Official Description (provided by the hotel):
Overlooking the Pacific Ocean in Pismo Beach, The Inn at the Cove is an all oceanfront hotel offering stunning panoramic ocean views and a tranquil setting. Enjoy the hotel's beautiful grounds, outdoor heated pool and Jacuzzi, newly remodeled guest rooms, complimentary continental breakfast, free parking and free Wi-Fi. ... more   less 
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Also Known As:
Best Western Plus Shelter Cove Hotel Pismo Beach
Best Western Shelter Cove Hotel
Best Western Pismo Beach
Pismo Beach Best Western

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