First things first - just for clarification. The difference between this BW hotel and the one down the street is a slightly upgraded room and approx. $50 more per night. In fact, the views from the upper level rooms at this hotel (Shelter Cove) are much more appealing.
The Overall Feel of this Hotel:
I received a phone call from the hotel, prior to my arrival, informing me that the hotel was undergoing some renovations and that there was light construction going on. We arrived on a Thursday evening, left on a Monday morning and never heard a peep from the construction workers. It is admirable of a hotel to proactive and informing their customers of possible annoyances. As what was previously demonstrated, the hotel staff was very welcoming and friendly.
It's true, the rooms have been slightly upgraded, with new carpet, light fixtures and fresh paint. One of the rooms my friend was in actually had the bathroom redone, complete with granite countertops and all. A very appealing upgrade to the plain white countertops we had in our room. Overall, the rooms are pretty basic, nothing fancy. For the price, it's what should be expected. Comfortable, but not luxurious. Really, what we stay here for are the views. Pretty much any room on the upper floor (which is the ground floor) have spectacular views. We spend more time on our balcony than in the actual room. Breathtaking views.
One word of advice, walls are pretty thin, so try to keep noise levels as low as possible.
After taking a quick trip down the road to the other BW hotel, I have concluded that this location is the "value" location. Which isn't a bad thing. For about the same amenities and overall feel, we were able to stay an extra night at this location with the savings yielded by the lower per night cost. Yes, the other BW location is a slightly nicer and offers a few more amenities, but nothing worth an extra nights stay.
Recommendations to hotel management:
My one and only complaint, are the mattresses in the rooms. We had a room that had two full-size beds and both mattresses were in desperate need of being replaced. The mattresses feel lumpy and worn out. Upon shifting around on the bed you can even hear the springs squeak. Every night I woke up with a sore back trying to find a comfortable position, but with these lumpy and saggy mattresses it was near impossible. Please replace the mattresses in this hotel.
Again, this is one of my only complaints about this hotel. Other than that we thoroughly enjoyed our stay and the views here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 26, 2013
Thank you for your review regarding your recent stay at the Best Western Plus Shelter Cove Lodge. We truly appreciate you taking the time to share such wonderful feedback about our hotel as a whole. We highly value our guest's feedback and feel that by telling us what you liked about your stay and how we may improve, you are helping us to continue delivering a superior experience for all guests.
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It was wonderful to read that our accommodations were just what you were looking for and that our hotel staff was able to exceed your expectations. We are currently in the process of renovating the all guest rooms, in addition to our hotel lobby and breakfast room. We are extremely excited to welcome all of our return guests back in the coming months when our renovation is fully complete. We look forward to having the opportunity to welcome you back the next time you are visiting the Central Coast and thank you again for you comments.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.