I made my selection to stay at Mission Inn at Pismo Beach based on some of the other reviews that I had from the web. One of the main reasons for finalizing on the hotel was because it was relatively newly built. While the premises is pretty clean and newly built with fairly good amenities, the service out there was horrible. The check in time I was given was 3 PM. I happened to travel a little earlier than the check in time and requested them to accommodate us in the hotel. But, they plainly denied saying that 3 PM is their check in time and they were full the earlier night so they don't have the room ready. Now, this was the answer at around 12.30 PM in the afternoon.
So, I went out to do some sight seeing and check out the downtown. Came back at 3 PM hoping to get the room then. But, even at 3 PM they did not had the room cleaned up. I ended up waiting for 45 more minutes at the hotel in their Atrium. Finally, when I reached out to them again to inquire they said yes we can now accommodate you. They didn't even had the courtesy to offer any discount on my stay then or stay at later date.
Later, when we checked in finally the toilet flush got jammed. I wouldn't recommend this hotel to anyone visiting Pismo Beach. There are lot more and better options out there to select from.

My wife and I came down to Pismo Beach for a wedding and romantic getaway. Our stay at Mission Inn was delightful. We were very impressed by the personality of the front desk staff and the continental breakfast, which rivaled a breakfast at a quality restaurant. The hotel was spotless and had a good view of Pismo from it's location on the hill, not to mention the easy access to the beach,shopping and freeway.

Arrived for a four day stay with our young children. Guarenteed reservation with credit card in advance. They gave our room away and bumped us to another hotel with no compensation. Hotel we were bumped to was far away from Pismo Beach. Like many other postings, they said that even with a credit card they never guarentee reservations - unethical and simply wrong. These people should not be allowed to manage a hotel!

This hotel is OK if you don't mind not getting the room you booked and being told it is your fault. This is another case of the "Bait and Switch" review. Everything about this hotel was great as reflected by most of the reviews but the problem is in how they handle reservations. I reserved a 2-bedroom suite for 4 nights 3 months in advance for what I thought was a fair price. I called the day before the reservation to confirm and was told there were no problems. When we got there the next day, we were told the suite was overbooked and they would give us a nice patio room with 2 queen beds but it was a single room which I said was unacceptable. They offered to try and book us at a Quality Inn Suites across the freeway which I also said was unacceptable. Reluctantly, we were given the patio room for the price of the 2-bedroom suite and another room down the hall free of charge which was an inconvenience since a family member was on crutches. What makes me hesitant to ever stay here again was that there was no apology or phone call to explain the switch. The reservationist at the desk tried to say it was my fault for not following up my online reservation with a phone call explaining why it was necessary for our family to have a 2 bedroom suite. She said then the hotel would know not to switch us to a single room. She said overbooking was standard policy. I'm suspect the reason we were switched out was because I booked early for a lower price and being Memorial Day weekend, they could get a much higher price for the 2-bedroom suite. She also said we were lucky that there was another room available, otherwise they could not accommodate us with 2 rooms. The hotel was not full so the room we got for free would have probably been empty anyway. This is the 2nd time I have stayed at this hotel and both times, I did not get the room I booked. Because of the attitude of the reservationist and their overbooking policy to suit their needs, we will be staying at Embassy Suites in San Luis Obispo in the future.