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“High Quality Hilton” 5 of 5 stars
Review of Hilton Garden Inn Pismo Beach

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Hilton Garden Inn Pismo Beach
3.0 of 5 Hotel   |   601 James Way, Pismo Beach, CA 93449   |  
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Ranked #12 of 28 hotels in Pismo Beach
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“High Quality Hilton”
5 of 5 stars Reviewed February 28, 2014

Location is excellent. Looks like it is well maintained or newly renovated. Rooms were very clean! Friendly and helpful staff. Very close to downtown- 5 minute drive. If you are looking for a nice hotel for a couple nights this is a great choice!

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gordon J, General Manager at Hilton Garden Inn Pismo Beach, responded to this review, March 22, 2014
Dear Creech5,

Thank you for your kind review and for choosing the Hilton Garden Inn Pismo Beach. I am very pleased to see you enjoyed your stay here with us. Our property is 3 years young and our maintenance staff does an excellent job in maintaining each room while our houskeeping staff does a great job in keeping up on the cleanliness as well. Many of our guests also enjoy the convenience of our location to the downtown area and I'm pleased to see you enjoyed this perk. Thanks Creech5 and I hope we have the opportunity to serve you in the future!

Thank you,

Gordon Jackson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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335 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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English first
Palm Beach, Australia
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 22, 2014

This is a lovely hotel in a great location for breaking the drive from San Francisco to LA. Check in was a breeze, very helpful and friendly staff - we felt very welcome.

We ate dinner in the on-site restaurant and couldn't fault the service or the quality of the food.

Our rooms overlooked the pool towards the freeway. The rooms were quiet, well appointed and very clean. Breakfast was very good with a wide selection of buffet items along with a cooked to order breakfast if requested.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gordon J, General Manager at Hilton Garden Inn Pismo Beach, responded to this review, March 22, 2014
Dear TravellersGoldCoast,

Thank you for your kind review and for choosing the Hilton Garden Inn Pismo Beach for your stay. I am very pleased to see you enjoyed your stay here with us and that our staff on all levels of our property were able to enhance your visit to Pismo Beach. We pride ourselves on delivering this great service to every guest; that is our promise. I am pleased to see you got to enjoy dinner and breakfast service with us. Our restaurant staff does an excellent job on providing high quality food with a wide array of selections. I am pleased to see you noted our location. We get many travelers who stop here as a half way point between southern and northern California and we always strive to make their stay as comfortable as possible. Thank you TravellersGoldCoast and we hope to have the opportunity to accommodate you in the future!

Thank you,

Gordon Jackson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alameda, California
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 21, 2014

We liked this hotel very much. Everything was perfectly clean, and the staff was efficient and pleasant. The room was huge. TV selection was not so great. My husband and daughter used the pool. My daughter had a great time, but my husband said the water was a little chilly, fyi. (Admittedly, it was about 5:30 and the sun was going down.) The $12.95 buffet breakfast was just great. All the choices you could ask for, fresh and plenty of healthy options. There're plenty of restaurants right nearby, and of course in town. There's a great supermarket down the hill from the hotel. There were lots of fresh sushi options, and a really incredible selection of beers! I had only one gripe: We reserved a two double regular room (not facing the garden), and were at below-ground level, at level with the lights of the cars in the parking lot. That definitely hindered a feeling of privacy, not to mention the lights beaming on--though there wasn't a ton of driving action. So, if you're not in a garden-facing room (which looked lovely, but were more expensive), ask to be on the second floor, which will clear the parking lot.

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gordon J, General Manager at Hilton Garden Inn Pismo Beach, responded to this review, March 22, 2014
Dear Malke63,

Thank you for your review and for choosing the Hilton Garden Inn Pismo Beach. We greatly appreciate the feedback you provided as it allows us to better serve our guests in the future. I am very pleased to see you enjoyed your overall stay here with us. Our staff is our strong point, we always go above and beyond to provide excellent service to each guest. Thank you for noting the size of our rooms, cleanliness of our property, and wide array of buffet options at breakfast. These are just a few of the many amenities we provide to help enhance each guest's overall experience. I apologize about the disturbance of headlights coming into your guest room from our parking lot. Our front desk staff goes through lengthy efforts when assigning rooms and do their best to assign rooms based on individuals requests. However, we cannot honor every request especially during high occupancy dates. Once again I apologize for this inconvenience. I would like to thank you again for your review and for being our guest. We hope we have the opportunity to accommodate you in the future!

Best Regards,

Gordon Jackson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, United States
1 review
5 of 5 stars Reviewed February 21, 2014

I stay at this hotel for business. The hotel itself is comfortable and up to par with what I expect from Hilton. The location is great. It is near restaurants, shopping and the beach. The staff is friendly and professional. The beds are comfortable and I always wake up ready to tackle the day's tasks.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gordon J, General Manager at Hilton Garden Inn Pismo Beach, responded to this review, March 22, 2014
Dear Julia M,

Thank you for your kind review and for choosing to stay at the Hilton Garden Inn Pismo Beach. I greatly appreciate your feedback and am pleased to see you enjoyed your stay with us. Thank you for noting our comfort level and convenient location. Our staff always goes above and beyond to accommodate our guests' requests to make their stay as comfortable as possible. I am also glad to see that although you travel here on business, you are able to take advantage of our location and enjoy the Pismo Beach area. Thank you and we hope to have the opportunity to accommodate you in the future!

Thank you,

Gordon Jackson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tulare, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 19, 2014

Upon checking into our room we noticed used toilet paper and urine in the toilet. We contacted the front desk to request that the room be cleaned. We were immediately given a new room and were presented with free cook to order breakfast coupons for our entire stay. We were impressed with how quickly the problem was resolved. Overall a very pleasant stay.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
charlottesville,, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 16, 2014

Generally hotel service was good. Breakfast service was $12.95 and was not much better than a free one. I believe there are other better values in this area. In addition to the lack of free breakfast service, the parking arrangements are confusing and not conveniently accessible. I will pick a different hotel next time.

  • Stayed February 2014, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Carlos, California
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 15, 2014 via mobile

This is a lovely hotel with helpful, professional employees. As an honors member, we got the breakfast package. It's cook to order and/ or buffet. Great, healthy choices.
The rooms are quieter overlooking the parking lots. If you open the windows in the nice view rooms, you'll hear the pool filter or the freeway or the car wash at the intersection. The staff was very kind in allowing us to move.
The other oddity are the mattresses. They are the dial firmness or softness. It just doesn't sleep as well as a regular mattress, though. And there always seems to be a depression in the mattress when you get up!?
Still, I like it here and will come back.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Pismo Beach

Address: 601 James Way, Pismo Beach, CA 93449
Phone Number:
Location: United States > California > Pismo Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Pismo Beach
#7 Family Hotel in Pismo Beach
#12 Romantic Hotel in Pismo Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Pismo Beach 3*
Official Description (provided by the hotel):
With 120 spacious rooms and suites, the Hilton Garden Inn Pismo beach is your new Central Coast vacation headquarters. Amenities include the Great American Grill restaurant serving breakfast and dinner, room service, Pavilion Lounge, free wireless and hard-wired internet access, pool, spa, business center, Pavilion Market serving snacks and beverages, a fitness center, a guest laundry, and over 1,600 square feet of meeting and banquet space. Close to great restaurants and the Pismo Prime Outlets, and only minutes from the beach, the Oceano Dunes, wineries, golf courses and quaint coastal towns. ... more   less 
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Also Known As:
Hilton Garden Inn Pismo Beach Hotel Pismo Beach
Mission Hotel Pismo Beach
Mission Pismo Beach

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