We arrived late in the afternoon at the Dolphin Bay Resort. The Doorman/Porter was very efficient and grabbed our bags and sorted the car out for us which was really handy, especially with 2 children who were keen to get to the room, get changed and go swimming!
We checked in and were shown to our room - which I might add is more of an apartment than a room. The kitchen, living room and dining areas were fabulous and if we had been staying for more than one night would of been excellent for our family. We were shown the balcony that looked out to the ocean and as if they had been called to come DOLPHINS appeared jumping right up out of the sea to welcome us! In the room buckets and spades had been left for our children, filled with glue, scissors, paper and small games which they thoroughly enjoyed playing with not only on the beach but on the car journey. It is a wonderful touch and please keep it going as it truly makes it for the children.
Our bedroom was wonderful, with a view out to sea and the bathroom was a great size. Bathroom scales were great until I stepped on them and realised how much I had eaten during our holiday ;-)
We used the pool which was lovely, there were a few young guys in the hot tub (apparently they were locals who came down and used the pool at this resort and others along the beach), they were friendly enough and did not stop us from having a good time. There was another couple who were at the pool and they came over and chatted and were very friendly too. Nice to be somewhere where people were friendly.
Hubby went to get us a drink by the pool and it did take a little time to get to us, and considering it was not busy thought service would be a little quicker.
We dined in the restaurant that night and the meal was fine, not excellent but ok. It was a little pricey for what we had but I guess that what Resort Restaurants can be like. The staff were good but not fantastic and seemed more in a rush to get service over with and get us out.
We had bought an expensive bottle of wine with our meal and they had put a service charge on top of that, so when we checked out we requested that it be taken off our bill. Initially they wee not going to do this, but I ended up speaking to someone in management and they got it removed, but not before feeling like I had to justify it :-/
The next morning we ventured down to the beach where our boys enjoyed using their buckets and built sandcastles.. and watched the seals chasing the fish in sea right in front of us. It was one of our special moments at Pismo Beach..
Was a little disappointed with this hotel only because I had emailed them stating we were on a RTW holiday to celebrate our Wedding Anniversary and my Birthday and had hoped they may of done something a little special for us like some of the other hotels had... but this is just a personal thought.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 4, 2013
Greetings funfamilyholidays,
Thank you for taking the time to provide your feedback on TripAdvisor. We are so pleased to hear you enjoyed your stay with us and were able to take advantage of our spacious accommodations. I am sure the dolphins who jumped out of the sea to welcome you provided a special touch to your trip. We are sorry to hear that your experience with Lido was only satisfactory, as it is our goal to exceed all of our guests’ expectations. We appreciate you bringing it to our attention that locals were utilizing our pool/Jacuzzi facility as we intend this to be used by resort guests only. We certainly hope that next time you visit the resort, we can improve upon these areas and provide you with the exceptional experience you should receive every time you are here. We look forward to welcoming you back in the near future.
Warm Regards,
The Dolphin Bay Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.