When we checked in to room 109 the first thing I did was adjust the thermostat to 'our' comfort level. The digital thermostat would not turn on the unit and displayed a wrench in a triangle. I've seen these before, it usually indicates a fault with the unit. I went to the front desk and the staff member was very nice and closed the office to check on the problem. She unplugged the unit and plugged it back in, the wrench disappeared. No problems...until later.
The next morning I got up to take a shower and there was no hot water, needless to say it was quite uncomfortable to get going in the morning. I reported it to the desk, got a surprised response from the staff with a response to correct it. When we returned, the hot water heater was being replaced...until later.
The next morning, no hot water again...the thermostat had the wrench on it and the unit wasn't working. Needless to say it appears there are maintenance problems looming here that are not being responded to. Otherwise it was a comfortable stay. The manager was apologetic and offered 20% reduction in my next night's stay, a genuinely kind gesture. We will see.
I prefer the 'ground' level rooms but they are noisier than the 2nd floor. The rooms in the...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 24, 2013
I would like to Thank you for your review and your experience while staying with us.
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I appreciate your comments about having a pleasant stay other then the issues you encountered relating to hot water.
Yes, the water heater did stop working that day and we were not able to provide hot water to all our guest rooms. Other water heaters were not able to keep up with demand that morning. Fortunately we did manage to find new one locally and had it replaced quickly (at premium weekend rate :).
As for the room A/C, I did have maintenance check the controller and the A/C itself and we did not find anything wrong with the A/C, however, the controller was not functioning properly. These controllers are installed by the utility companies to control energy consumption and we have no control over temperature range. We have replaced the controller and the unit appear to be working normally.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.