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“Great location, fair price” 5 of 5 stars
Review of Days Inn Pinole / North Berkeley

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Days Inn Pinole / North Berkeley
2.0 of 5 Hotel   |   2600 Appian Way, Pinole, CA 94564   |  
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Ranked #1 of 3 Hotels in Pinole
El Cerrito, California
1 review
“Great location, fair price”
5 of 5 stars Reviewed August 2, 2012

Couldnt have picked a better place!

My coworker and I stayed at the Days Inn in Pinole for 2 weeknights on a business trip. The property is in a great convenient location to the freeway, grocery shops, and many places to eat - which was extremely useful to us. We werent from the area, so we appreciated how pleasant and knowledgeable the front desk staff were about where to find things. The rooms were excellent, clean and neat and the beds gave us a comfortable nights sleep after a hard days work. I would definitely return to the Days Inn in the future for a reliable, friendly stay.

Room Tip: ask the front desk for all the new restaurants that are opening up around that city
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  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBayAreaInns, Manager at Days Inn Pinole / North Berkeley, responded to this review, August 30, 2012
Dear Cheri D,

Thanks so much for your feedback and nice comments. It is truly motivating and refreshing to hear that our guests appreciate our hard work. We will surly share your notes with our entire team.

We have an exceptional staff with an average tenure of 7 years per person. It is wonderful to hear that you felt comfortable and enjoyed your stay. Please visit us again soon. It's our pleasure to serve you.

Thanks again!

Frank Desai
General Manager
Days Inn - Pinole, CA
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148 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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  • German first
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  • Portuguese first
  • Spanish first
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English first
Fresno, CA
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed July 28, 2012

Well, I stayed here for three nights. I found the room to be average. My refrigerator didn't work at first, but the front office gentleman came over promptly. It only needed to be reset. Worked fine the rest of my stay. I was traveling alone on this trip, and let the front desk know. They placed me right across from the office, which made me feel safer. The room wasn't fancy but was comfortable, especially once I got the batteries replaced in my remote...LOL! The area isn't bad, nice little shopping center with restaurants down the hill. It's a nice cardio workout coming back up. If you are using public transportation, the hotel is in between two stops. The continental breakfast was nice...fresh waffles to make, pastries, fruit, cereals, juice, milk and coffee. The gentleman at the front desk sounds a little grumpy, but is helpful. I would stay here again.

Room Tip: Rooms closest to the front are best.
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  • Stayed June 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBayAreaInns, Manager at Days Inn Pinole / North Berkeley, responded to this review, August 13, 2012
Dear Sapphire2go,

We sincerely enjoyed visiting with you during your stay. We hope we earned your business moving forward.

Thank you for your comments and description about our location and complimentary breakfast. We try to continually upgrade our services and hope you'll stop by again soon. Thank you again for your time and business.

Very truly yours,

Frank Desai
General Manager
Days Inn - Pinole, CA
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San Diego
1 review
2 of 5 stars Reviewed July 16, 2012

We stayed 4 nights at Days Inn Pinole. What hits you most was that it was very dirty, especially the floor. You must wear shoes at all times, if you walk in your socks inside they get all black and it's hard to get them clean again. There was a 5x20 cm ketchup stain on the wall next to the bed, garbage from previous guests under the table and chair. Our friends' room on another floor was equally dirty, also the same kind of sticky and greasy floor carpet.
We travelled around California 3 weeks and stayed in 11 different hotels, this was the dirtiest.
Location was ok though..

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhupen12, Manager at Days Inn Pinole / North Berkeley, responded to this review, July 17, 2012
Dear Maria,

Thank you for your business and taking the time to give us your feedback. There is no excuse for poor housekeeping and please be assured that your comments will be shared with the entire staff and used to help us improve.

We are having all of our rooms professionally steam cleaned this week to ensure the carpets are clean and rooms are fresh. We will ensure that not only the housekeepers are more attentive, but also that our Inspectress is much more careful moving forward.

Thank you for your remarks about our convenient location. Many of our guests truly appreicate our central locaiton between Napa Valley and SF and easy access to Interstate 80.

We will do our best to continue to improve. Thank you again for your time and we hope to serve you again soon!

Sincerely yours,

Frank Desai
General Manager
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Spokane, WA
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed July 1, 2012

First of all the front desk was not at all friendly. Secondly the room was not in very good shape. But what I really could not believe is that the only give you one set of towels in a 2 queen bed room. Everday when we requested more towels, we only received one more set. We finally figured out where they kept the towels and went and got our own each day. Do these people not bathe and that's why they don't think you need more than one set of towels in a 4 person room?

  • Stayed June 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Days Inn Pinole / North Berkeley, responded to this review, July 5, 2012
Dear Cell7007,

Please accept our apologies for the inconvenience with the towels. We recently received a large order of towels. They had been on back order and our houskeepers were trying to make due during a busy week. We are truly sorry.

Please also know that we just completed our lobby renovation and it looks great. We added new granite counters, new breakfast furniture, mosaic tile accents, art work and an expanded buffet area. In additiion, we just installed a business center for our guests.

We hope you will give us another opportunity to serve you in the near future. Thank you again for your valued input and advice.

Sincerely,

Frank Desai
General Manager
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Vancouver, Canada
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed June 27, 2012

I stayed at the Days Inn Pinole for 2 nights and both morning I found spiders in the sink. 1 time, a spider made it all the the one from the ceiling to right infront of my face while i was taking a dump, that really scared the crap out of me. I was there for business and the receiption didnt want to take my corporate discount that I have with Wyndam Group Hotel, and I ended up paying full price after I checked my credit card statement at home. Will never return to this place again. There is a much better one just one exit away on Hilltop Mall, a little more expensive but is much much more cleaner and have own kitchen. I rather pay out of my own pocket and stay at the Extended Stay America is Richmond CA, then to stay at the Days Inn in Pinole again.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Days Inn Pinole / North Berkeley, responded to this review, July 1, 2012
Dear Linonz,

Please accept our sincere apologies for the problems you faced during your recent stay. We take this comments very serously and want to ensure we address them to avoid any future inconveniences or issues.

We will immediately check all rooms for spiders. In additiona to daily housekpeeing and supervisor room inspections, we retain Orkin Pest Control to visit routinely to inspect and treat our hotels, both inside and out. Please be assured that we have no history of spider problems, though with recent unusual weather this summer, we will be extra careful and diligent in our cleaning.

Again, we are truly sorry for the problems you faced and hope you will contact us to discuss how we can earn your business back. Thank you again for your consideration and feedback.

Very truly yours,

Frank Desai
General Manager
Days Inn - Pinole, CA
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Tulare, California
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed June 6, 2012

Spent one night got bitten about 20 times i was able to destroy one of the little bugs. Managment not very responsive as they will not contact me back. Corporate only replied once and never again heard from them. The hotel location and hotel itself is nice, but never imaged bugs. Stay out of room 110.

Room Tip: Stay out of room 110 there are blooddy guest staying there.
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  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhupen12, Manager at Days Inn Pinole / North Berkeley, responded to this review, June 8, 2012
Dear PV Gomer,

Please contact us immediately to discuss this problem. We take this claims very seriously as the safety and comfort of our guests is critical to us.

We maintain routine monthly service with Orkin Pest Control and have trained all staff members to carefully monitor all guestrooms. We are sorry for any miscommunication or errors on our part. Please know that we will ask our outside exterminators to thoroughly inspect all guestrooms again, just in case.

We do appreciate your feedback.

Sincerely,

Frank Desai
General Manager
(510) 222-9400
frank@daysinnpinole.com
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Oklahoma City, Oklahoma
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 4, 2012

You're probably reading this review because you've sorted by Price on one of the online sites and are looking for the nicest cheap place. My answer: for the price this place was pretty good.

The good:

* The price, of course.
* The breakfast was above average FOR A BUDGET HOTEL: it had the standard cereal + oatmeal, but also fresh, fruit and a nice waffle maker.
* The room was very clean. The furniture, though basic, looked new and in good shape.
* The tiling in the bathroom looked new, too.
* 3-foot fridge and microwave
* Very good location wrt I-80.
* The Sept 2011 review is right, the lobby does smell of curry... DELICIOUS curry.
* The staff was great, very friendly and told me where to buy some of the curry. :)

The bad:

* The WiFi works, but is very slow if you're trying to get work done.
* The walls (and ceiling) are thin. By luck of the draw we got a room between a crying baby and a snoring couple, and with King Kong walking in circles on the floor above. (Next time I'll book a corner room on the top floor ;)
* A few security concerns: (1) no safe in the room, which was disappointing since every room has window access to the walkway, (2) the rooms have access to the adjacent room via an adjoining door, I wish that had better locks, (3) my room card had its room number written on it in Sharpie.
* Cramped parking.. big cars & trucks take note.

Room Tip: Maybe the worst thing about this motel is the thin walls and ceiling... maybe ask for a corner room...
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  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhupen12, Manager at Days Inn Pinole / North Berkeley, responded to this review, May 7, 2012
Hi Charles,

Thank you for your helpful insights about our hotels. We have worked hard to upgrade and maintain our guestrooms, breakfast and service. Thank you for noticing.

We appreciate your suggestions about noise and security. We will ensure all guest keys do not have any reference to room numbers and will also look into safes. We'll also reinforce the locks on the connecting rooms we have.

Yes, please feel free to request any room type or location on future visits. We always try to accomodate. In fact, our upstairs corner rooms also enjoy a nice view of the SF Bay!

Thanks again and safe travels.

Frank Desai
General Manager
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Additional Information about Days Inn Pinole / North Berkeley

Address: 2600 Appian Way, Pinole, CA 94564
Phone Number:
Location: United States > California > Pinole
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Pinole
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn Pinole / North Berkeley 2*
Number of rooms: 50
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Also Known As:
Days Inn Pinole / North Berkeley Hotel Pinole
Pinole Days Inn

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