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“Pat P” 2 of 5 stars
Review of Quality Inn

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Quality Inn
2.0 of 5 Hotel   |   5100 Montero Way, Petaluma, CA 94954   |  
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Ranked #2 of 8 Hotels in Petaluma
Certificate of Excellence
Delta, Canada
1 review
“Pat P”
2 of 5 stars Reviewed September 29, 2013

Booked hotel on the Internet.... I guess that decided our location of our room which was located on the second floor the furthest away from the lobby and next door to a business that has a couple of large trucks arriving 3:30 - 4am making a lot of noise picking up and dumping bins. The door slamming was an issue at 4:30 as well.....Not everyone needs to wake up that early. It was mentioned to the staff when we were checking out. The room was spacious and clean and the fellow at the front desk was helpful with directions.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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254 reviews from our community

Traveler rating
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    94
    47
    16
    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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English first
maryland
Level Contributor
108 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed September 22, 2013

this hotel is in rather a need of a makeover, but it was clean enough, the staff was friendly, and it was within walking distance to lagunitas, a casino, and a few restaurants and bars. the rooms are spread out all over so from check in you would walk back outside to get to your room. we stayed in a queen room and it was ok just seemed a little dingy from age.

the hotel does over a decent complementary breakfast back in the lobby including hot food, which was nice, so for the price in cali it wasn't too bad.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camarillo, California
Level Contributor
558 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
3 of 5 stars Reviewed September 7, 2013

Its not really near anything but the freeway. There are several buildings here. I had a quiet room, which was nice. Breakfast includes hot and cold items in the lobby. The coffee in my room tasted funny. Beds were a little lumpy.

Stayed September 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cynthia L, Owner at Quality Inn, responded to this review, September 17, 2013
Hitch84, we appreciate your comments and I'm glad you mostly had a good stay. Your comment about the hotel not being by anything except the freeway makes it sound like we're located all by ourselves off the hwy which we're not.

Our cul-du-sac ends with the 101 Casino, which has a pretty good restaurant, Appleby's and Jack in the Box are right next door to the hotel. Across the main intersection of McDowell and Old Redwood Hwy, is a strip mall with mixed businesses that include Starbucks and not less than six ethnic restaurants ranging from Italian to Vietnamese to Chinese. Then there's Kohl's and Pier 1 Imports in the strip mall on the other corner of the same intersection with four more restaurants. Our location is surrounded by great support businesses that the locals use.

I hope you let the hotel know what room you were in so we can check out the mattress.

Thanks again for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Broken Arrow, Oklahoma, United States
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed September 6, 2013 via mobile

I have stayed there several times because it is close to where my company is located.

It is an older chain hotel in so so condition, but normally a good value (but not this past stay).

Room stank of old stale cigarette smoke and a refrigerated truck ran off and on all night and when I mentioned the truck as an annoyance all he said was that the driver was a customer and it only went on every 30 mins or so.

No going back for me, no matter how cheap they are!

  • Stayed September 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Cynthia L, Owner at Quality Inn, responded to this review, September 17, 2013
BobD, I was sorry to read your comments. We are in the process of re-training the Guest Service Agent you spoke to at the front desk about the refrigeration truck, and the Housekeeping Supervisor was told that the deep cleaning of that smoked - in room wasn't thorough enough.

This past month brought a change in management at the hotel. We hope that over the next few months new policies and procedures are set in place that put the hotel on a better track regarding customer service and housekeeping.
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Cleveland, Ohio
Level Contributor
128 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed September 5, 2013

We weren't sure we wanted to book this hotel as there were several negative reviews. Our stay of 2 nights was great. We have a clean, quiet, comfortable room for 3 adults. There are multiple buildings in this complex. We stayed in Building 1 near the main lobby and these rooms were in great shape. We had no complaints. The owner was present at breakfast, welcoming people with a warm smile and a "good morning." Breakfast was very good with eggs, bacon, sausage, tortillas, waffles, cereal, fresh fruit, yogurt, etc. The breakfast area was not large but there is an outdoor terrace at which we ate. We did not have a problem finding a table. The room was quite large and had everything we needed. We plan another trip next summer and plan to stay here again.

Room Tip: We were in building 1 and it has been completely remodeled.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 22, 2013

Room location near exit door...doors closing from cleaning staff and exits of customers caused doors slamming from as early 4am through the morning!!!!!! This spoiled a perfect experience with this hotel!

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed August 15, 2013

After a horrible mess up with the rental car company, we had to find a motel at 1030 pm at night, which on a Saturday, is next to impossible and to even get a taxi to hold 6 was another night mare. Prices for most motels were out of this world. We called this one on a Whim, and it had a room available. It was small with two beds, refridgerator, hair dryer. They are outside motel rooms. There are places within walking distance but I wouldn't walk at night. Neighborhood is questionable for saftey. Manager had shuttle drive give me a ride to get milk for my toddler, so I didn't have to walk. :)
Breakfest was not the best, it was actually pretty gross. For a continental breakfest it could of been way better. Biscuits and Gravy, Gravy was poored out of can and was cold. No Cream Cheese for Bagels. So the positives on the motel, was price, staff was friendly and went out of their way for you and the rooms were clean.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn

Address: 5100 Montero Way, Petaluma, CA 94954
Phone Number:
Location: United States > California > Sonoma County > Petaluma
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Petaluma
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Quality Inn 2*
Number of rooms: 109
Official Description (provided by the hotel):
At the southern edge of Petaluma, one of the oldest cites in California founded in 1858, stands the distinctive Cape Cod style complex of buildings that is the Quality Inn Petaluma. Rated three diamonds by AAA, the 108 room hotel serves as the travelers comfortable and convenient hub to historic downtown, pacific coast beaches, wetland hiking trails, golf courses, wineries and family farms. ... more   less 
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Also Known As:
Quality Hotel Petaluma
Quality Inn Petaluma, CA - Sonoma County
Petaluma Quality Inn

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