We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“We will return” 5 of 5 stars
Review of Quality Inn

Save Saved
You added Quality Inn to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Quality Inn
2.0 of 5 Hotel   |   5100 Montero Way, Petaluma, CA 94954   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Choice Privileges Points
Ranked #4 of 7 hotels in Petaluma
West Linn OR
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
“We will return”
5 of 5 stars Reviewed December 1, 2012

I was impressed when I called to confirm the reservation due to a glitch with Choice Hotels, and Jim, the manager, took my call. He was friendly and professional. He immediately emailed the confirmation and made it seem like it was his utmost pleasure to do so.

Our room was nice, well appointed, clean and the bed was comfortable enough. The breakfast was fine and provided enough choices for us.

All of the staff was friendly and the location was convenient; just off the freeway. We did not have any problems with noise although we did keep the fan running all night.

I even received a follow up email from Jim thanking us for our stay. I appreciate that attention to detail.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

197 people have reviewed this hotel

Traveler rating
    68
    74
    35
    16
    4
See reviews for
55
68
10
23
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
Riverside, CA
Top Contributor
93 reviews 93 reviews
14 hotel reviews
Reviews in 30 cities Reviews in 30 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 17, 2012

Used this as a starting off point to explore wine country and the coast. We picked it because it was pet friendly. Staff was friendly and attentive. Free breakfast every morning that included waffles, eggs, sausages, fruit, coffee and muffins. I had no issues with noise even though it's next to the freeway. This is a moderate level facility, so don't expense fancy stuff.mbut it is a solid value for your money and the area, which can be pricey. Why spend your money on a room you're going to sleep in? Save it for your vacation. Did I mention free wi-fi, Directv, flat screen tv? You can't go wrong here. I would stay here again.

Room Tip: Get room on first floor to unload your stuff.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, FL
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 29, 2012

This hotel looks more like an apartment complex than a hotel since it consist of several separate buildings. So if you get a second floor room you have haul your stuff up the stairs, no elevator. You have to open the hallway door 1st with your room card key, then open your room door. I could hear that door slam everytime somebody used it. Ugly green carpet had several stains and was dirty along edges. Sink had granite top, but shower had a separation from tile on floor whick looked ugly. Breakfast was good and included with price.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lipstkshu, Owner at Quality Inn, responded to this review, October 30, 2012
Thank you Axl for your comments. Our high season is from May to October, right now we are transitioning to our slower time, less crowds, lower pricing. You are correct about not having an elevator. If it was inconvenient for you to go upstairs, unless we were sold out, we would’ve gladly relocated you to a downstairs room. I will look into adjusting the closer for the hallway doors, they can be adjusted to close more slowly. As I mentioned in a review we received for last week, we will be changing out guestroom carpets next month and at the same time the threshold strips between the bathroom and the sleeping room will be replaced. We invite you to visit our area again – there’s always some place to discover – and you can see how our new carpet looks.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southrn California
Top Contributor
130 reviews 130 reviews
40 hotel reviews
Reviews in 58 cities Reviews in 58 cities
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed October 21, 2012

Perhaps because I snagged the next-to-last room on a busy Friday night, the room was at the bottom of the list for a reason. The carpet was beyond filthy, the bathroom though not out-n-out dirty, was certainlly dingy. The "quality" of the room seemed on par with econo-chains, yet the price was in the business-traveler range, without the perks. In particular, I would have appreciated more than one electrical plug...had to dig behind a chair and under the bed. That said, the staff were all quite pleasant and helpful. I noticed several matresses out by the dumpster - my hope is that this room is on the renovation list. I didn't attempt to change rooms since they were sold out, and I arrived late. Since they are listed as #2 in town, suspect I experienced the worst rather than the best this Quality Inn has to offer...

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lipstkshu, Owner at Quality Inn, responded to this review, October 29, 2012
Thank you JudyTheGypsy for your comments, unfortunately, all your points are valid. Even with high occupancy during the weekdays and weekends, we have tried to get into one or two guest rooms to shampoo the carpet, unfortunately the room you checked into wasn’t one of them. We are in the process of renovating, next month we will be changing out the carpet in four of our buildings(one of the buildings being the one you stayed in) and we will also be converting our last eight smoking rooms into non-smoking rooms. I agree about the electrical plug issue, why back in 1985 when we opened there were no cell phones or laptops, so, the lack of strategically placed plugs can be an issue. If we weren’t sold out the night you arrived, we would’ve absolutely moved you. We can do better and I hope the next time you visit out area, you give us another chance.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munster, Indiana
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 19, 2012

Great hotel set up in six smaller buildings... Clean, comfortable, good breakfast selection. Ideal location on 101 is perfect for exploring the area, whether the Napa/Sonoma wine country, Santa Rosa, the redwoods or the coast.This far exceeded our expectations.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montpelier
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 8, 2012 via mobile

Booked last minute when traveling around Sonoma; looked along CA-12, & all $$$, one of the wineries gave us brochure got here, we called & price was great! Savings was worth the few minutes extra drive. I thought the breakfast was slightly better than the typical free breakfasts from chains in that they had salsa, cheese & sour cream for condiments for the eggs, & nicer looking pastries than the usual places (did not taste them though) and nice big sausages.

Pool looked really nice and clean. Rooms were clean and good sized, shower had good pressure. When we checked in, guy at desk looked for a better room for us implying that we should be away from the highway, so that may be something you may want to inquire about.

Would recommend this place in a heart beat.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lipstkshu, Owner at Quality Inn, responded to this review, October 10, 2012
jrpower, thank you for your comments. I was especially happy about how you found us - a winery gave you a brochure and you called us up. Our sales person will be happy to know that working to establish relationships with businesses pay off in the long run.

We're happy you enjoyed your room and our breakfast. We look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 6, 2012

...if you like a clean, modern, comfortable place to stay.
Our only complaint would be there were only four coat hangers in the wardrobe for two people who were staying seven nights, however we asked if more were available and acquired a further four, so all good!!
The reception area was inviting with it's sofa's and newspapers and free computer access and printer useage. Breakfast was served here each day and again, we couldn't fault it. From juice and cereal to bacon, sausage and scrambled eggs (with pastries, toast, fruit, yoghurt and waffles if you wanted them too) to the helpful staff.
Close (2 minutes in the car) to Highway 101 but not close enough for traffic noise, and within 5 - 10 minutes walking to a 7/11 and several restaurants.
Really enjoyed our stay there, and would definitely book there again when in the area. :)

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Quality Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Inn

Address: 5100 Montero Way, Petaluma, CA 94954
Phone Number:
Location: United States > California > Sonoma County > Petaluma
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 hotels in Petaluma
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Quality Inn 2*
Official Description (provided by the hotel):
At the southern edge of Petaluma, one of the oldest cites in California founded in 1858, stands the distinctive Cape Cod style complex of buildings that is the Quality Inn Petaluma. Rated three diamonds by AAA, the 108 room hotel serves as the travelers comfortable and convenient hub to historic downtown, pacific coast beaches, wetland hiking trails, golf courses, wineries and family farms. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, Orbitz, Hotels.com, Tingo, BookingOdigeoWL, Choice Hotels, Priceline, Venere and Agoda so you can book your Quality Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Quality Hotel Petaluma
Quality Inn Petaluma, CA - Sonoma County
Petaluma Quality Inn

Owners: What's your side of the story?

If you own or manage Quality Inn, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.