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“Great Hotel in Petaluma, but with a couple of issues.” 4 of 5 stars
Review of Quality Inn

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Quality Inn
2.0 of 5 Hotel   |   5100 Montero Way, Petaluma, CA 94954   |  
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Ranked #3 of 7 Hotels in Petaluma
Colorado Springs, Colorado
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
38 helpful votes 38 helpful votes
“Great Hotel in Petaluma, but with a couple of issues.”
4 of 5 stars Reviewed June 14, 2012

We stayed here 7 nights on a recent vist to Petaluma to visit our daughter. This is a great little hotel. Petaluma is not a great destination spot, nor is it a particularly good stop over, but this hotel is worth the trip. (I guess people do stay here when visiting wine country). It is a beautiul facility. The landscaping feels like you are in a peacful garden. Jasmine was in bloom and the fragrance was wonderful. There are seven separate buildings on the property (see tips for recommendations). The heated pool and hot tub area is absolutely lovely. The pool area is nestled between buildings 1 and 2 literally a couple of steps outide of the lobby/dining area. It is safe and secure. Our grandsons loved the pool. The gate requires your room key for entry. This is a great safety feature to keep young children and non guests from wandering in unexpectedly. We enjoyed the breakfast. The staff is friendly and helpful. The only complaint is the size of the dining area. It consists of about 3 or 4 tables and some window seats in the hotel lobby. The hotel was full the entire time we were there. We went in at several different times and it was always full and very crowded. Not much room to move around. There are tables outside on a patio that are very nice, but the mornings werer pretty cool while we were there. I love the location of this hotel. It is close to highway 101 and you can hear the freeway traffic when you are outside, but the location itself is somewhat secluded. It is not on a main road, so there is very little traffic. The trees surrounding the property hide the businesses behind you on the highway. It could be a little tricky to find. You exit 101 at exit 476 and go North on the Old Redwood Highway for one block. Turn left at the light on the McDowell extension (at the Applebee's) and then another left on Montero Way and you are there. There are not a lot of hotel choices in Petaluma, but if you find yourself there, this is the place to stay. (Take advantage of the Cattlemen's Steakhouse coupon on your room key.) We got upgraded to the king suite because of our Choice membership. This room truly is a suite! It is not a room with a half-wall divider that some chains (including Choice Hotels) call a suite. This is a two room apartment with a whirlpool tub. The suite is probably 500 square feet. The bedroom is larger than the bedroom in my house. There is a door between the living room and the bedroom for privacy. The "kitchen" area has a eating bar, a microwave, refrigerator and sink. Plenty of cabinet space to store your food and snacks. There is a separate room for the sink/vanity, and cloths closet. And of the course the bathroom with that wonderful whirlpool tub. The living room has a sofa, chair, desk, TV, end tables and coffee table and lots of room to spread out. The other nice thing about it, is it was located at the end of building 3, above the gym, so there were no neighbors next to, or below the bedroom. This suite (235) was very quiet. There are a couple of issues, I must mention. The room, while very clean, and very spacious, was very dated. The furnishings looked like they were probably 30 years old. The two TVs were old 27" picture tube tvs that were in serious need of replacment. The room didn't smell particularly fresh. I don't know if this facility still allows smoking or not, but it reminded me of a room that had been smoked in, and then attempted to clean. My wife plugged in an air freshener but it didn't help much. The room needed some attention. We opened the bedroom window to let in some fresh air and try to get rid of the stale room odor, and found the screen had been patched with a separate piece of screen held over the old screen with blue painter's tape. This didn't seal very well, and we did get some flies in the room. There were a couple of barstools at the eating bar, that were literally falling apart. When I put my feet on the foot rests, they came off and fell on the floor. The whirlpool tub had been patched. I guess it had cracked. One of the jets didn't work. We had a little communication problem with one of the maids. She was coming to clean the room, so we told her we would leave. We left for two hours and came back and our room was not cleaned. Apparently she thought we didn't want the room cleaned. The only reason I wouldn't give this hotel higher marks for value, is that the room rate went up by almost $50.00 per night for Friday and Saturday nights. This put the room at a price that I feel was well above the quality of the room. The weekday rate was acceptable for this area. I will stay here again next time I come to Petaluma, but I would like to see some updates to the rooms, and the same attention to the rooms as they give the hotel exterior and grounds.

Room Tip: * Buildings 1 and 2 are next to pool Great if you want to be poolside, but you will have pool noise...
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  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at Quality Inn, responded to this review, June 25, 2012
Thanks SteveB, your detailed comments about your stay was a great help to us.

I will readily admit that sometimes communication between Housekeeping and maintenance can break down. We do put the responsibility of reporting maintenance issues in a guest room on Housekeeping since they are in the rooms daily. The staff has a check-list to makr off what needs to be attended to by Maintenance. Every item you mentioned has been taken care of already and you might be happy to know that we will be installing 32" flat screens this week in all our rooms.

And lastly, when I read your comment about "Petaluma is not a great destination spot" I was unhappy and puzzled. Maybe you're referring to the business park where is the hotel is located. But Petaluma is a great hub to many things to do just 20 - 30 minutes in all directions from us, Sonoma and Napa Valley, Point Reyes, city and county parks in town for hiking and taking in the Petaluma skyline from a hill top, and downtown does have some exceptional restaurants.

One more item, the weekend room rate during the summer will be high, but we do offer an AARP or AAA rate if you let us know you are a member.

Thank you for staying with us and we look forward to seeing you next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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226 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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English first
California
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 12, 2012

Perfectly located for access to Sonoma Valley, Napa Valley and the coast. Rooms are very clean and full hot breakfast is quite good. Coffee in lobby 24 hrs. and is excellent. Staff is polished and very responsive to every need to make your stay comfortable--they make you feel as if you are a guest in their home. Our room was close to the freeway and noisy, and without hesitation, we were moved to another unit for the remainder of our stay. Overall, good value as compared to other hotel rates in the Wine Country. Restaurant next door is recommended and is excellent!

Room Tip: Rooms closer to lobby are quieter. Ask for room away from the freeway if available. Rooms facing pa...
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  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwalk, CT
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 7, 2012

We have traveled several times in recent years to Petaluma, visiting friends and family, and finding a reasonably priced motel for an extended stay is always a challenge. We've tried a few that were either inadequate or simply unacceptable. The Quality Inn provides a clean, comfortable room, friendly service, and a better-than-average free breakfast spread. The motel doesn't supply a lot of frills, the free wi-fi is generally reliable, but the beds are really comfortable! Nice pool, even though, on this visit, it was a little cool for swimming. Convenient to everything. For the money, I highly recommend it.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 29, 2012

Particularly after a challenging visit at another hotel recently, we enjoyed our stay at the Quality Inn in Petaluma. The service was friendly and professional, the room was in excellent condition and comfortable, and we got what we were looking for. It felt a bit overpriced for $150 but we left happy.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mission Viejo, CA
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed May 9, 2012

Since my daughter started at Sonoma State University in 2007 I've stayed at this hotel probably 20-25 times. It's only about 5 miles from the campus and a nice place to stay. The rooms are spacious, clean, with free WiFi, and they have an excellent free breakfast with lots of different things to choose from. Parking is good and the hotel is close to the 101 freeway for easy access to other locations in Wine Country.

I've been there so many times the front desk personnel often recognize me and they've always provided prompt, courteous service. It's my first choice for hotels in that area.

Room Tip: If you join Choice Hotels you can often book a much better Advance Purchase rate via their website...
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 8, 2012

It was one of the best lodging experience I've ever had. The hospitality of the hostess (Francis) and the staff was wonderful. The conditions of the room, bed and facilities were very comfortable and clean. The complimentary hot breakfast and WiFi were great, and most of all the cost for such a nice stay was very reasonable. I will definitely stay at this place again whenever I will swing by this part of California in the future. I have already recommended this place to several of my friends.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akron
1 review
5 of 5 stars Reviewed April 18, 2012

Well maintained very good staff. Well groomed. Nice pool and hot tub..right off sway..easy access

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn

Address: 5100 Montero Way, Petaluma, CA 94954
Phone Number:
Location: United States > California > Sonoma County > Petaluma
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Petaluma
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn 2*
Number of rooms: 109
Official Description (provided by the hotel):
At the southern edge of Petaluma, one of the oldest cites in California founded in 1858, stands the distinctive Cape Cod style complex of buildings that is the Quality Inn Petaluma. Rated three diamonds by AAA, the 108 room hotel serves as the travelers comfortable and convenient hub to historic downtown, pacific coast beaches, wetland hiking trails, golf courses, wineries and family farms. ... more   less 
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Also Known As:
Quality Hotel Petaluma
Quality Inn Petaluma, CA - Sonoma County
Petaluma Quality Inn

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