You would not expect this from a Quality Inn. After all, it is a budget hotel within the Comfort Inn family. But it is also an award winner in that hotel chain and I understand the reasons why.
The hotel is nicely laid out with a main reception area. We were greeted by two people, one of which was the manager. The manager greeted us warmly and then told us that the room we initially requested was not available and we were offered another room instead. That is nothing unusual per se. Yet the manager was apologetic and OFFERED "what else can I do for you to make it right." You don't normally have those comments from higher end hotels. I was shocked. We just asked for a couple of sodas and he OFFERED some Hagen DAs Ice Cream from this freezer. That doesn't seem to be all that great but we were on a complimentary stay, using out points. Now, we have been traveling up and down the coast of CA for the week staying at the Ascend Hotels (upscale version of Comfort Inns) and Comfort Inns. We never were treated as well and, in fact, when there was a problem there was no apology, only statements such as I cannot do anything about the problem.
After we returned home, I received an email from the manager of the Petaluma Quality Inn and he thanked me for staying there. I guarantee that if I am in the area, I will stay there again, period. BTW, the room was very large, clean, the bed was comfortable, and the shower hot with lots of water pressure.
I am very impressed and understand why this hotel is a consistent award winner. All hotels should learn from this gentleman's example. Thank you.
San Juan Capistrano, CA
- Also Known As:
- Quality Hotel
- Quality Hotel Petaluma
- Quality Inn Petaluma
- Petaluma Quality Inn
- Quality Inn Petaluma, CA - Sonoma County
- Official Description (provided by the hotel):
- At the southern edge of Petaluma, one of the oldest cites in California founded in 1858, stands the distinctive Cape Cod style complex of buildings that is the Quality Inn Petaluma. Rated three diamonds by AAA, the 108 room hotel serves as the travelers comfortable and convenient hub to historic downtown, pacific coast beaches, wetland hiking trails, golf courses, wineries and family farms. ... more less
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