Mother of three coming at ya cyber space! I have a 5 y/o little girl, 3 y/o little man and a 3 mos old baby. I am certified and hold an AA in early childhood development. I have my BA in art education. I was also a nanny for 10+ years... needless to say I know kids and I know kids with behavior problems. I am from the Napa Valley and currently live in San Francisco. I have several friends in the food industry and know several business/restaurant owners. I have also worked in the food industry myself. I know the appropriate and inappropriate way to talk to customers and people who chose to patronize a business. I am in an amazing Mama's group (shout out to my hippie Mama's!) and some of our Norcal chapter decided to have a little meet up. Four of us Mama's with our littles came to get brunch at Tea Room. It came with high and happy recommendations from one our Mama's, who also lives around the corner. This is one of her places and she was stoked to introduce us to it.
Cute space, nothing spectacular in appearance, the food looked great! I'm the girl with the food allergies, but the gentleman at the front counter was SO accommodating. He was the short haired guy with glasses? Anyway, very sweet guy and very patient. He and the yummy food are what got this rating the star is has. We eat and chat, 4 Mama's, 1 granny, 4 kids and 3 babies. Everyone munches (the food is tasty!), then 1 Mama and 1 Baby (who ended up having some kind of allergic reaction and got a little out of sorts) leave. The 4 kids get a little restless (after waiting 45 minutes) and we keep things under wraps. A couple with a lovely older woman in a wheel chair come up wanting to meet us all and compliment our kids behavior. The couple next to us giggle and smile at the kids. We have some cute kids! We all decide it's time to go and a woman approaches us.
She has short dark hair, medium build (Kathy). She proceeds to tell us that we are welcome to come back, but that next time we needed to have better "control" over our children, she said that she had 3 guests get their orders togo because of our kids "screaming" and "being loud". I quickly said, "We didn't think they were being loud and that I thought this was a family friendly establishment." She told me it was 3 families that complained and took their food togo. One if my Mama's pointed out how someone had commented on how well they were behaved. The women piped up with, "well, people complained to me in the kitchen and I have to come out and say something." I then got upset... we are arguing about the noise level of 4 kids who played in the corner of a cafe while their Mama's finished their food and nursed their babies. Control our children? This lady needs to control her mouth when talking to paying customers because what happened next is something she should lose her job over. I very passively aggressively say, "well, I'll be sure to let others know that this is not a child friendly establishment." Snarky, I know, but c'mon people, the kids were really good. I'm a Mom and I will be the first to admit when my kids are being heinous. The boys got a bit loud and there was a squeal or two to be heard, but no one was screaming and it wasn't anything a little "hey be quiet" or "shush" from their Mama didn't cure. Her response to my snarky comment was OUT OF LINE. She replied with, "Oh yes, we love Yelp, :mutter mutter: Pain in the [--]." Yes ladies and gentlemen, she cursed in front of children. Okay so an uncle or an Aunt, a friend slipping up and dropping A bombs in front of your kids is one thing, but being reprimanded, belittled and cursed at in front of my children and other guests by fake restaurant owner was more than I could handle. I then sent the kids out of the cafe and went back and told her, "I really don't appreciate you cursing in front of my children" and she says, "Well, I really don't appreciate your kids screaming in my restaurant!" Then she quickly ran into the kitchen and hid. On my way out I apologized to other guests, ALL of which told me that they weren't bothered by the kids. I was also informed that this woman was NOT the owner of this establishment... hmmmm, her restaurant? Nope, not really. Now I could understand her politely taking a Mama aside and letting her know that other people were being bothered by the noise level in the cafe, I really can get that. But the noise level in the small cafe was high to begin with, my kids we not being out of line, this is a small family oriented town, it is a supposedly family friendly cafe, people ordering food "togo" is not losing business by any means, and we were leaving. So no nothing "needed to be said" and she didn't have to tell us to "control" our children and she didn't need to curse and me in front of my children! I will be following this up with a letter/phone call to the owner and possibly a letter to the local paper. No one and no place should ever treat a family that way.
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