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“Our room was awful.” 2 of 5 stars
Review of Sheraton Sonoma County - Petaluma

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Sheraton Sonoma County - Petaluma
3.5 of 5 Hotel   |   745 Baywood Dr., Petaluma, CA 94954   |  
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Ranked #3 of 7 hotels in Petaluma
GreenLeadersSilver level
San Jose, California
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Our room was awful.”
2 of 5 stars Reviewed October 5, 2013

If our entire stay were a reflection of the front desk staff and the restaurant, this would be 4-5 stars. I had made my reservation for the wrong day, but the front desk found a room for us 'the last one' in the hotel. Unfortunately, the "last room" should be as clean and well-maintained as the best room available. (Particularly for a Starwood Hotel).
The carpet was filthy, and the room smelled. There was lotion or some kind of nasty something on the door and on the wall next to the sink that was old and dried up. There was no proper toilet paper holder - the plastic rollers were gone, so the rolls were suspended on the metal frame and fell when pulled on. The wallpaper was just dirty. If all the room ear like this, they should just rip the place apart and start over.
With my mistake in booking dates, I didn't expect a view (none given) or perfect location - but I always expect a clean room. Will not stay here'd again,

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, General Manager at Sheraton Sonoma County - Petaluma, responded to this review, November 11, 2013
Hello FDA61,

I am very disappointed to hear about this as we usually get such positive feedback on our housekeeping and cleanliness. Your experience is not acceptable and has been reviewed with our Housekeeping department. Thank you for taking time to help us improve for future guests.

David Scott
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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393 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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English first
Chicago, Illinois
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 2, 2013

We stayed here after a long trip with flight delays, so arrived very late. Without exception, the staff were really helpful, very pleasant, and made our stay really nice. The hotel is clean, with some really nice amenities. My only negative was that an exterior door ( leading out to a shared roof /balcony) was slightly ajar when we got into the room. Given the late hour we didn't call to complain as we just wanted to sleep. I'm quite sure that given the attentive staff the hotel would have moved us if we had requested, but we did not ask. Beds were super comfortable, reliable wifi, overall a very pleasant stay.

Room Tip: Just check that exterior doors are secured at check in.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Vancouver, Canada
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 27, 2013

I stayed at the Sheraton Sonoma on a trip to wine country with my husband. We chose this hotel because we were staying on SPG points and the Westin Napa was full. The hotel was exactly what we have come to expect from a Sheraton: solid, no frills, clean. The downsides to this hotel is that it is not within walking distance of anything so if you want to leave the hotel, you are driving. The view of the water is pretty but behind it is a large highway that is under construction. Staff were friendly, food in the lounge was decent.

Room Tip: Ask for a water view.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayton, Ohio
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 15, 2013 via mobile

We did not book this hotel for the hotel's view, although we had friends who said they really enjoyed being able to take some very enjoyable walks around there. We were in California to do sightseeing, so views, location of room was not important. Room was clean, comfortable. Staff was very helpful and accimodating. We found that the hotel was ideally located to access not only all the wine areas, but when we were "wined" out, we were able to take some absolutely beautiful drives to the coast and oyster bay regions. We would have no hesitation in staying there again.

Stayed September 2013, traveled as a couple
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Dublin, Ireland
Top Contributor
68 reviews 68 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed September 10, 2013

We selected this hotel thinking it would be a good base for exploring Napa Valley, the hotel is in an industrial complex, it's view is of a parking lot or a bypass bridge with a crane, the floors we're dirty, the staff were all students and the restaurant was a poor. We planned on staying 2 nights but at 4 am decided that nothing was going to make this hotel work so we used our Marriott points and switched to Renaissance Napa Valley which was the best decision we could have made. Tried to Club Lounge where there were only battle hardened road warriors scavenging the buffet

Room Tip: Personally I would just skip this hotel as an option
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  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 9, 2013

We decided to stay here because we're SPG members and because we have a small dog. Everyone was really friendly and helpful and the location was great. The hotel is on a small marina and directly outside the door is a wooden boardwalk path that meanders through a wetland area. It was perfect for morning and evening dog walks and we even saw some cool birds. On the walk, you can see a nearby off-leash dog park. We drove to that, too. The rooms have mini fridges and there was laundry on each floor. Petaluma has some great coffee (Acre), excellent brunch and bread (Della Fattoria), a nice little river walk, some cute shops and friendly people. It was the perfect location to go to the gorgeous Sonoma Coast beaches, to and from San Francisco, Marin County, Sonoma, Napa, Healdsburg, Calistoga, nearby hikes and more.

Room Tip: The rooms facing the marina are further from highway noise.
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Green Features: We got points back for not having maid service daily and they recycle.
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 9, 2013

My husband and I typically go with Starwood hotels because of our status. We spent one night here with the goal of visiting a couple vineyards and then heading back to SF. They upgraded us for free to a marina view room and had a wine tasting in the lobby that evening. They also offered us passes for free or discounted tastings at a few wineries w/in a half hour from the hotel. They had cabs lined up there so we had no trouble getting to and from local spots (though you should drive to the wineries as the cabs are not cheap). The original Lagunitas Brewing company is in Petaluma so we were able to go there at night and then had a great meal at Risibissi in town. The next morning we were able to grab a latte in the lobby before heading out. It was a great stay. Nothing fancy, but just right.

Room Tip: choose the Marina side
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Sheraton Sonoma County - Petaluma

Address: 745 Baywood Dr., Petaluma, CA 94954
Phone Number:
Location: United States > California > Sonoma County > Petaluma
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 hotels in Petaluma
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Sonoma County - Petaluma 3.5*
Official Description (provided by the hotel):
Sheraton Sonoma County Petaluma is close to the area's premium wineries, spectacular Pacific beaches, dense redwood forests, and a variety of golf courses, and art galleries. ... more   less 
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Also Known As:
Sheraton Sonoma County - Petaluma Hotel Petaluma
Sheraton Petaluma
Petaluma Sheraton
Sheraton Sonoma County - Petaluma CA

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