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“Average hotel, with average service, convenient off high way, with no or very limited marina view if you wanted to call it.” 2 of 5 stars
Review of Sheraton Sonoma County - Petaluma

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Sheraton Sonoma County - Petaluma
3.5 of 5 Hotel   |   745 Baywood Dr., Petaluma, CA 94954   |  
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Breakfast for 2 Included
Ranked #4 of 7 Hotels in Petaluma
GreenLeadersSilver level
hong kong
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
“Average hotel, with average service, convenient off high way, with no or very limited marina view if you wanted to call it.”
2 of 5 stars Reviewed January 22, 2013 via mobile

We checked in late at around 10pm. As a SPG platinum member we got a room at club level facing to parking lot . Quiet enough. The only staff seemed to be happy to see us was the porter man, who was helpful. We did not see any marina 'view' even at am when we walked around, quiet different from hotel picture. We got a small view of it at the club lounge - a few docked boats with little water and highway. Overall, I gave a below average rating for the hotel for both hardware/the faculty and software/limited service in comparison to other much better served sharetons in bay area.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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438 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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English first
la, california
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed January 7, 2013

Rooms were disgusting. Far from clean. Curtains had dirty stains all over them and our pillows had BLOOD stains on them! !!!
We arrived so late that we didn't have the energy to switch rooms, so we just threw the pillows off the bed. But when I emailed Sheraton regarding their gross rooms, all they did was reactivate my Sherwood card. Umm, no thanks! How does that help how gross your rooms are , Especially for a 4 star hotel?!?! I have no idea how they got that many stars with unsanitary rooms..

That being said employees were very nice. Cute design of the building by the marina.

  • Stayed April 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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davsco99, General Manager at Sheraton Sonoma County - Petaluma, responded to this review, January 9, 2013
Dear Travel Lover,

Having just read your review I hope you will accept my sincere apolgies for your poor experience. We take pride in the quality of our rooms and our cleanliness standards and we clearly let you down. This is the first I have heard of this incident and I would like to make it right; please contact me at your convenience to discuss it.

David Scott
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 3, 2013

One star off for nothing special. Just felt like a typical Sheraton in a fantastic area (if great food and drink and charming small towns nestled between beautiful rolling hills is your kind of thing).

We were traveling with a small child and they gave us a larger room close to the elevator and far away from the dueling parties that were a bit raucous at the hotel that night (once in the room, we could hear nothing). Like all Sheratons, the room was clean and comfortable.

The restaurant was just so-so, especially considering the great options in town. It's not in the best part of Petaluma (to be honest it's a bit in no-man's land) but it's close (5 min drive). The town holds its own against the dozen others in the surrounding area. Go to Bovine Bakery for breakfast - delicious!

We got the room for 7,000 Starwood Points which makes it a total bargain.

Room Tip: Room 370 was larger with a good view of the marina and right next to the elevator - good for traveli...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Stockton, California
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed January 1, 2013

We stay at this hotel 4-5 times per year when we visit the Wine Country. We love the location and access to The Club Lounge. Our most recent stay for the New Year's holiday was somewhat disappointing. We are Starwood Platnium Members and were actually given a difficult time at check in. This has never happened before. We were "upgraded" to a handicapped suite. Upon seeing the room, we decided to move to a regular room. I might add, the couple with whom we were traveling were upgraded to a 2 story suite! Our room lacked toiletries and coffee. On our second day, housekeeping did not arrive until 5:00 PM. It seems as if they have reduced staff for a holiday weekend. Disappointing. Mike in the Club Lounge was the bight spot of this trip

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ormond Beach, FL
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 31, 2012

My husband and I stayed here in September 2012. The hotel is in Petaluma but not within walking distance to downtown. We took a cab downtown one night and it was really cheap. The hotel is very nice, clean, good bar and food. The pool was nice but it was too cold in September to use it.

Petaluma was such a nice surprise. The downtown area is really pretty and great for walking around. Excellent restaurants!!!!

This hotel is in a great location if you have a car and are going to travel around wine country. I think we were in downtown Sonoma in 25 minutes or so and the drive is nice.You can also access other wine regions easily.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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San Jose, California
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 30, 2012

This hotel is decent place to spend a night but not a vacation spot. Let me start with what we liked about the hotel:
- Great service in the club lounge. Breakfast was excellent, evening snack was average. The hotel did accommodate our request for a vegetarian option for the evening snack
- Staff was friendly, hardworking
- Green choice option allows you to earn $5 in food and beverage credit or 500 SPG points

The not so good
- The fan in the bathroom did not work, one of the bulbs in the lamp was not functioning, safety deposit box could not be opened. Overall the hotel can use an upgrade.
- The hotel does not have microwave ovens in all rooms as advertised on their website
- Little or no recognition to Platinum members. For our 2-day stay, we were not upgraded to a suite (possibly due to sell out)
- The closest wineries are about 12-15 miles away
- We were there to celebrate my brothers 21st birthday. At the time of reservation and during a follow-up call with Sheraton Reservations, they made a big deal about this birthday and made a note on our account. I was expecting the hotel to surprise us with a small dessert - but that didn't happen. I must admit that we did not explicitly request for a birthday treat.

Overall an above average experience but certainly there is room for improvement.

Room Tip: Third floor rooms have a better view of the marina
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Newport Beach, California
Top Contributor
50 reviews 50 reviews
30 hotel reviews
Reviews in 30 cities Reviews in 30 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed December 28, 2012

We stay in many hotels throughout the Napa and Sonoma Valleys but this was the first time at the Sheraton, Petaluma. The hotel is very well kept and the staff is very friendly.

If you are booking because you think this is in Sonoma near the more well known wineries, it is NOT. Although it may be in Sonoma County it is a little hike from the main Sonoma wineries. If you plan on wine tasting in the valley make sure to ask the concierge for either a tour, a limo or town car. There are many DUI's and Accidents along the road from the Sonoma wineries back to Petaluma. Drive SAFE! Parking is free.

There are some great restaurants in town. The concierge at the hotel is very helpful.

If you book a room make sure you ask for a water view. Although the water is a bit brackish it beats the parking lot views. There is also a great jogging trail outside the hotel.

If you are a SPG gold or platinum member make sure to take advantage of the club room for a great breakfast selection.

Room Tip: Ask for a water view room or you will be disappointed!
See more room tips
  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Sheraton Sonoma County - Petaluma

Address: 745 Baywood Dr., Petaluma, CA 94954
Phone Number:
Location: United States > California > Sonoma County > Petaluma
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Petaluma
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Sonoma County - Petaluma 3.5*
Number of rooms: 183
Official Description (provided by the hotel):
Sheraton Sonoma County Petaluma is close to the area's premium wineries, spectacular Pacific beaches, dense redwood forests, and a variety of golf courses, and art galleries. ... more   less 
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Also Known As:
Sheraton Sonoma County - Petaluma Hotel Petaluma
Sheraton Petaluma
Petaluma Sheraton
Sheraton Sonoma County - Petaluma CA

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