We stayed at the hotel between June 9 - 12. The hotel and the Pebble Beach itself are wonderful. The room was excellent (we loved and were amused by the gas fireplace !). Both restaurants are amongst the best even on the European standard (try the hugh blackbean scallop).
We have been to many top hotels around the world and have high expectation of the staffs from this class of hotel. This unfortunately was not the positive part of our experience at the Inn at Spanish Bay.
We were picked up from the Monterey Airport by the hotel Lexus. Since we need to get to San Francisco on June 12, I asked the driver where I could get a limo booked. He kindly told me to talk to the front desk when we check in. After we had checked in, I asked the front desk about the limo to SF. She told me to ask the Concierge. I promptly went to the girl at the Concierge desk. She told me it would cost 300 USD. I said fine, please book. She got on the phone and told me she would leave me a message. We never received the message. I went to ask another girl at the desk, who called the transport group, who in turn said they had no idea about any reservation for a limo to SF. The girl said it would cost 425 USD and she would take care of the reservation. Next day I went back to check at the desk, the guy named John checked with the transport group who again said they had no idea about the reservation. I was getting frustrated and told John the story. He said he needed to check with his manager. John finally called back and connected me directly to the transport group. I finally managed to talk to the transport group and directly made the reservation for the limo. It is difficult for us to understand why it is so difficult for a hotel in this class to organise transport for the guest. Having read other reviews, we believe that there is room to improve staff's performace at the Inn at Spanish Bay. We would have had given the hotel the highest rate for the review if not for the unneccessary trouble we went through.
- Also Known As:
- The Inn At Spanish Bay Hotel
- The Inn At Spanish Bay Hotel Pebble Beach
- Hotel At Spanish Bay
- Spanish Bay
- At Spanish Bay Hotel
- Inn Spanish Bay
- Spanish Bay Inn
- Inn At Spanish Bay
- Spanish Bay Monterey
- The Inn At Spanish Bay Pebble Beach
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