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“Decline in quality” 2 of 5 stars
Review of The Spa at Pebble Beach

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The Spa at Pebble Beach
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1518 Cypress Drive, Pebble Beach, CA 93953   |  
Hotel amenities
Ranked #4 of 10 Hotels in Pebble Beach
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Decline in quality”
2 of 5 stars Reviewed December 14, 2013 via mobile

I have visited the Spa at Pebble Beach several times and did so again recently. This is the second time I had a massage that wasn't great. The first time I didn't bother to complain. This time I did and there was a message for me by the time I got home from the massage manager.

This time, the masseuse spent an inordinate amount of time on my arms and legs even after being asked to concentrate on my back. It was uncomfortable and not enjoyable. He started on my legs and spent 30-40 minutes on my legs. Even when he worked on my back he was rough. I almost wish I hadn't spoken up and asked him to spend more time on my back. He was professional and I believe he tried his best, it just was not a good massage for me.

They also have changed out the shower heads to ultra low flow. The water flow is so low I had to lean over to rinse my hair in the side jets which was ridiculous. I understand water is an issue but I would rather shower at home --not a great thing for a spa.

The facility is still gorgeous and clean. The staff was very polite and helpful. It's really disappointing that the massage wasn't better. It's no fun to be uncomfortable during a treatment. It is a quality control issue. I will go somewhere else the next time I want to treat myself.

Stayed December 2013, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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21 reviews from our community

Traveler rating
    13
    3
    2
    1
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Saratoga, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 8, 2013

I spent an entire Sunday afternoon at this spa. I had the Pebble Massage and the Hair/Scalp Rejuvenator treatments. The pebble massage is a hot stone massage which I have never had before. It is totally relaxing. The best part for me was laying down a bed of hot stones while getting my feet and hands massaged. My back felt really relaxed for a couple of days after the massage. My stylist Karen was just super. She gave me the best blow dry style that I have got from anyone anywhere. In addition to the usual amenities, the Spa had a conservatory and a solarium which was a building among the tress with glass on all sides and a fire in the middle. It was very cosy. Everywhere, they had healthy light snacks including fruits, nuts, and one the yummies gluten free nuts/fruit bars. Those disappeared faster than the regular wheat ones.
If you book an appointment, definitely go early and/or stay after the treatment and enjoy the tranquility and the pampering.

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Los Angeles, California
Top Contributor
67 reviews 67 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 23, 2013

I have had the great fortune of visiting many spa's throughout the U.S. I love the Spa at Pebble Beach! I had an incredible facial, and massage, followed by a rose petal bath. The spa is located in the famous and must see 17 mile drive so the scenery and surrounding area is just breath taking. If I lived close, I would have all of my treatments here, definitely worth it-pure bliss

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
62 reviews 62 reviews
19 hotel reviews
Reviews in 35 cities Reviews in 35 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed April 9, 2013

Had the best facial and a great massage here. Nice jacuzzi, a steam room that was the perfect temperature (not too hot) and a great solarium. Yes, it is a splurge, but if you don't feel more relaxed than you have ever been after sitting by the giant fire pit in the gazebo then there is something wrong with you. Seriously, I could have relaxed by the fire pit all day.Loved it!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Pebble Beach, California
Top Contributor
82 reviews 82 reviews
8 hotel reviews
Reviews in 23 cities Reviews in 23 cities
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed February 23, 2013

The spa at pebble beach is just what you would expect from a well known resort. Expensive subpar services by snooty people. They have been advertising spa memberships for $395 for one year and before I was aware of the nature of their relationship with clients I bought one for my wife for the year. The advertising is very deceptive and the membership is worth very little or nothing if you do the math...unless you buy all of your beauty products etc from the spa. Even then, 15 % off certain already overpriced products on only certain days is hardly a deal. Pass up the membership if you are in the area frequently and I suggest that you go to "Refuge" instead. If you have money to burn and could care less about service go to the spa at pebble beach.

Room Tip: Pass up the spa at pebble beach and go to a local spa service in carmel or carmel valley for less mo...
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  • Stayed February 2013, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Luis Obispo, California
Top Contributor
56 reviews 56 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed February 11, 2013

If you want your stress to melt away, this is the Spa for you!! The robes are so soft and plush, it relaxes you right away! There is a Jacuzzi and worlds best showers in the women's locker room, and up in the conservatory there are many large chairs with blankets on them while you wait for your service! Also, they have a large round room with a fire pit in the middle where you can sit and read a magazine! My favorite treatment is the "Palmero" and it's a little touch of tropical heaven! Starts with a scrub, then a wrap followed by a massage!! Heaven!!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carmel, California
Contributor
14 reviews 14 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 26, 2012

We spent almost five hours at the Spa enjoying a couples massage and pedicures. In between treatments we enjoyed the soaking tub, sauna, inhalation room, etc. in the separate dressing rooms. We also had a bottle of champagne delivered to us at the pool. Service was outstanding and we couldn't have been more relaxed. I wish I could spend every weekend at the Spa at Pebble Beach!

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Spa at Pebble Beach

Address: 1518 Cypress Drive, Pebble Beach, CA 93953
Location: United States > California > Monterey Peninsula > Pebble Beach
Hotel Style:
Ranked #4 of 10 Hotels in Pebble Beach
Number of rooms: 453

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