I have visited the Spa at Pebble Beach several times and did so again recently. This is the second time I had a massage that wasn't great. The first time I didn't bother to complain. This time I did and there was a message for me by the time I got home from the massage manager.
This time, the masseuse spent an inordinate amount of time on my arms and legs even after being asked to concentrate on my back. It was uncomfortable and not enjoyable. He started on my legs and spent 30-40 minutes on my legs. Even when he worked on my back he was rough. I almost wish I hadn't spoken up and asked him to spend more time on my back. He was professional and I believe he tried his best, it just was not a good massage for me.
They also have changed out the shower heads to ultra low flow. The water flow is so low I had to lean over to rinse my hair in the side jets which was ridiculous. I understand water is an issue but I would rather shower at home --not a great thing for a spa.
The facility is still gorgeous and clean. The staff was very polite and helpful. It's really disappointing that the massage wasn't better. It's no fun to be uncomfortable during a treatment. It is a quality control issue. I will go somewhere else the next time I want to treat myself.