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“Beauty and Gracious Service--5 stars” 5 of 5 stars
Review of Casa Palmero at Pebble Beach

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Casa Palmero at Pebble Beach
1518 Cypress Drive, Pebble Beach, CA 93953   |  
Hotel amenities
Ranked #3 of 10 Hotels in Pebble Beach
Mankato, Minnesota
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
“Beauty and Gracious Service--5 stars”
5 of 5 stars Reviewed November 14, 2012

We traveled as a group of couples to Pebble Beach in September. The husbands played golf the wives enjoyed the spa. We stayed at the Casa Palmero and the entire experience was fabulous. The service was extraordinary. The rooms spectacular. A romantic space. The staff gracious and welcoming.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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39 reviews from our community

Traveler rating
    33
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Mission Viejo, California
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 5, 2012

stayed here as well as the lodge. lodge had a golf course ocean view, casa had my own jacuzzi and high vaulted ceilings so depends on your preference. casa is closer to spa, lodge better suited for golf, casa quieter, lodge more classic

Room Tip: My room was adjacent to fountain and perfect.
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  • Stayed December 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
langhorne, pa
Top Contributor
84 reviews 84 reviews
36 hotel reviews
Reviews in 39 cities Reviews in 39 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed October 9, 2012

Wow, talk about being spoiled- we have previously stayed at the Lodge and were booked into Spanish Bay for this trip. On the day of our trip, we were notified that we were upgraded to the Casa as we were celebrating some special birthdays. As great as we thought our room was at the Lodge, the rooms at the Casa are AMAZING! We were 3 couples so I actually got to see 3 different rooms- 2 spa rooms on the ground level and an estate room upstairs. You cannot go wrong with any room in this tiny 24 room boutique hotel. We had an outdoor hot tub with a wall fountain, in a totally secluded little garden. Our room was almost like a little efficiency with a small "kitchen" area between the bed and bathrooms. There was a separate vanity area with a lighted mirror which is great, and unusual in hotels. The bed was so comfortable and the room was very spacious.
The staff at the Casa are top notch- from check in to check out. Any request was immediately fulfilled. There is room service continental breakfast but as we were travelling with friends we had breakfast served in the common areas- both the library and the bar. Jan does the breakfast beautifully, with white table cloths and napkins and attentive service. The afternoon cocktail hour was a nice touch with nice hors d'oevres and drinks. I loved this experience and would stat here again, even if not on an upgrade!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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USA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed August 28, 2012

We just returned from a three night stay from Casa Palmero and it truly was the experience of a lifetime. Originally we weren't sure if we wanted to stay at Pebble Beach Lodge or Casa Palmero, and I'm very glad we picked Casa Palmero.

Rooms: beautifully appointed and great size. We stayed in a second floor room which does not have a porch, but it has a very large built in bench right under the windows which was a great place to relax and read a book. The bed was extremely comfortable. We were originally worried when we noticed that there is no air conditioning, but it truly was not an issue and the night time temperatures were in the low 50's and the room cooled off nicely. The bathroom had a tub, shower, and two sinks with beautiful tile throughout. The only knock on the bathroom was the weak shower pressure, but I am guessing that has something to do with trying to conserve water. One of our most favorite features in the room was the wood burning fire place which we used every night and several days. There is a supply of wood located right outside all of the rooms and is always replenished.

Service: the service was excellent. A special thank you goes to Nick and David for their friendly service. They have perfected just the right balance of providing great service, but not suffocating service. Every question we had was answered knowledgeably and quickly, and all of our requests (shuttle service, spa, etc.) were quickly taken care of.

Location: the hotel is located a few hundred yards down the road from the main entrance to the Pebble Beach lodge and the middle of the village at Pebble Beach. It is also located right next to the spa. The first hole of Pebble Beach is on the backside of the property and we could watch golfers make their way up the first hole from our window. One word of caution is that the golf course ground crew often works on the course very early in the morning so you may hear lawnmowers, etc. early in the morning which did not bother us and is to be expected since you are staying on a golf course.

Other: Casa Palmero has a happy hour reception every evening which we really enjoyed. There was a full bar with top shelf liquor, and good wine and beer. Light appetizers were served as well, and we had shrimp, crab claws, other delicious snacks. There are a number of cool rooms in the commons areas including a library and billiards room. Breakfast was brought to our room every day which was also a nice touch. Lastly, their is a built in service charge, so there is no need to tip unless you would like to for exceptional service (which we did).

I'm counting the days until I go back...

Room Tip: Try to stay on the front side (west) of the hotel if you don't want to hear the lawnmowers in th...
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor, Canada
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed July 10, 2012

I booked Casa Palmero for the weekend of June 22 to celebrate my husband's 40th birthday. Cheryl took care of everything, from dinner reservations, to spa appointments, and of course booking our tee time. We found the staff very helpful and attentive without being intrusive. We really enjoyed the room, taking time to read in the big window seat and enjoy a fire. The spa was lovely but the treatments just OK. We will definitely return.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
calilfornia
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed June 25, 2012

I have been staying at Casa once a year for the last 8 yrs. It used to be superb experience that was unparalleled however each year the service has diminished. Everything from towels to complimentary chocolates have gone from fine linens and Belgian chocolate to ordinary towels and Snickers! The wine used to be fabulous Rombaur Chardonnay or Cab and now it is a random local vintner. Bernardus Lodge is much better value!!

  • Stayed June 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Clara, California
Top Contributor
110 reviews 110 reviews
57 hotel reviews
Reviews in 67 cities Reviews in 67 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed June 25, 2012

Things went wrong right from the start, I requested a king room but was given two queens. When I protested I was told that "only two of our rooms (in this category) don't have a king".

All this did was confirm that we were considered one of the two bottom guests in their minds. They offered to check the lodge for space, I would have been impressed if, knowing they were not going to honor my request, they would have checked this in advance. Offering to do this only after we complained made the offer seem hollow and certainly not respectful of my time.

Continental breakfast is brought to the room daily and is of good quality. Two of our three mornings there were small mistakes (missing items) in our breakfast orders. They made it right, but not before pulling the order out to make sure it wasn't our mistake.

Jan who staffs the bar morning hours for breakfast and coffee was a real standout who did every possible thing to make me happy.

Our room was well maintained and very nice, but was cramped by the extra bed.

This is a really special place, and is priced accordingly, but unfortunately failed us on a few levels.

Stayed June 2012, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Palmero at Pebble Beach

Address: 1518 Cypress Drive, Pebble Beach, CA 93953
Location: United States > California > Monterey Peninsula > Pebble Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 10 Hotels in Pebble Beach
Price Range (Based on Average Rates): $
Number of rooms: 24
Reservation Options:
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Also Known As:
Casa Palmero At Pebble Beach Hotel Pebble Beach
Casa Palmero Pebble Beach

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