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“Really missed the mark” 3 of 5 stars
Review of Hotel Cheval

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Hotel Cheval
1021 Pine Street, Paso Robles, CA 93446   |  
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Ranked #2 of 18 Hotels in Paso Robles
Los Angeles
1 review
3 helpful votes 3 helpful votes
“Really missed the mark”
3 of 5 stars Reviewed February 25, 2009

We had such high hopes. Booked it for our anniversary on a recommendation from a friend. Very disappointed. Room seems delightful, until evening when you hear the continuous noise of a nearby pump ALL night long. Got there late afternoon and asked about getting a bite to eat, and some wine of course, being in wine country, and considering that their bar/restaurant doesn't open until evening (strange since they would likely have leisure clients, there for wine tasting and nibbling anytime of day!). They had no recommendations whatsoever. In fact we asked several workers there and no one even seemed to know the town at all. Luckily we ventured RIGHT NEXT DOOR and had a fabulous panini and several glasses of local wine in a lovely courtyard. At least we had our in-room massage to look forward to - nope, the spa service messed up and there was only one therapist available. They tried to make up for it, but I would've expected that they'd have better communication with their outsourced spa service. The next morning we were surprised to find that there was no room service. By the time we got dressed and ready to head out to breakfast, we opened the door to find a delicious looking continental breakfast that had gone untouched and spoiled, since no one bothered to mention it when we checked in or even include it in the room literature. Oh, and if it matters, the shower was beautiful and completely dysfunctional since the water pressure was so terribly low. We decided next time to stay at the new Courtyard Marriott and save our money for more bottles of wine. For the money, they've really missed the mark!

Stayed September 2008, traveled as a couple
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202 reviews from our community

Traveler rating
    156
    30
    7
    5
    4
See reviews for
12
144
4
9
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Pasadena, CA
1 review
5 of 5 stars Reviewed February 22, 2009

We just spent 2 wonderful days at the Hotel Cheval.  From the moment we arrived the service was excellent and the location was perfect.  My husband and I wanted a nice getaway to celebrate our Anniversary-and we picked the perfect place.  We planned on touring as many winerys as possible-but decided to limit the tours and spend time just relaxing at the hotel-It may not be inexpensive, but it is worth every cent spent.  We will be returning to Hotel Chaval-already planning our next trip!

  • Stayed February 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Top Contributor
58 reviews 58 reviews
11 hotel reviews
Reviews in 27 cities Reviews in 27 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 13, 2009

Don't tell anyone else about this jewel in Paso (not Pasa) Robles! Don't tell anyone that we, as others have reported, lounged in that wonderful bed. We were so lazy that I grabbed all the goodies from the breakfast (cheesy-rich little quiches, yum!) buffet served in the adjoining bar, and brought it to our room so we could hang out in bed and in the cozy seating area.

I wondered about the noise reported by one guest, since the wood burning fireplaces are in the central courtyard area--no one partied late on the chilly night we spent in January, but I could see how it might be a bit much in the summer. The only solution? Join the party with a nice glass of wine!

Can you tell we loved Hotel Cheval? Sssshhh.

  • Liked — The bed, but the whole room was great.
  • Disliked — Nothing
  • Stayed January 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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media, pa
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 31, 2009

My husband and I stayed at Hotel Cheval for four nights last week. I wanted to extend a sincere 'thank you' for the excellent service and compliment the hotel on such wonderful accomodations. It was an absolute pleasure to lounge in a plush bed in the morning, turn on the fireplace and TV, snack on the amazing breakfast, and relax!! The room was spectacular, the bartender at the Pony Club was fabulous, the guest services were fantastic with making reservations and various recommendations, and I can't say enough about how much we enjoyed sipping a glass of wine at the fireplaces in the courtyard.

The hotel was convenient to everywhere in town...we were able to walk every bar and restaurant.

We've traveled quite a bit, and I can say with confidence that Hotel Cheval was our best experience, anywhere. Thank you so very much for making us feel so spoiled on our getaway!!

  • Liked — customer service
  • Disliked — n/a
  • Stayed January 2009
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City
1 review
5 of 5 stars Reviewed January 13, 2009

This was our third stay at the Hotel Cheval, and each time, the incredible staff has exceeded our expectations! The gorgeous rooms are luxurious and comfortable, the service impeccable - and not one single detail has been over-looked. We reside in New York City and travel all over the world, but such an absolute gem is a rare find. We will come again and again, and highly recommend it to anyone traveling to the Paso Robles Wine Country and California's Central Coast.

  • Stayed December 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Los Angeles
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 8, 2009

We visited the Hotel Cheval on Christmas Day, and it was a wonderful experience. From the staff to the little details, everything made this hotel my most favorite memory in a while. It's the perfect place to relax, and the bed is heavenly to say the least. I cant wait to visit again.

  • Stayed December 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zingrower
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed January 6, 2009

We own a vineyard in Calistoga and are very familiar with "wine country" hotels and inns.

Our stay at Hotel Cheval was very disappointing and certainly not the "luxury" experience the hotel advertises.

First, we were up all night. Noise reverberates off the inner stone courtyard so that late night revelers keep other guests awake. Our first floor room was adjacent to the inner courtyard fireplace and sitting area and with the stone surrounding the inner courtyard, the partyers seemed like they were in our room. To make matters worse, management is well aware of this problem and does nothing about it. This design flaw may be incurable.

Second, the stairway to the 2nd floor was above our room's ceiling so we heard guests going up and down the stairs all night long. We cannot understand why anyone would design a stairway over a guest room.

Third, the plumbing is terrible and the bathroom water is either freezing cold or scalding hot. Clearly, the plumbers had little or no experience in engineering a multi-storied/multiple room hotel.

No available parking. We had to illegally park and run out before 9:00AM the next morning to move our car. The inadequte hotel parking was full.

We have never stayed at a hotel with such significant design flaws. Whoever developed the structure was unknowlegeable about hotel functionality and design. Could it be that there is scarce local talent as Paso Robles has no other "luxury" hotels.

Finally, Bad attitude. When we left the next day we advised the front desk that we were up all night due to the party in the inner courtyard and the stairway above the ceiling of our room. The receptionist nodded and admitted that she had heard the noise complaints before and laughed. They never offered to reduce our room rate or offer us a discount to return.

  • Liked — Location close to Paso Robles town square
  • Disliked — Noise, bad attitude of staff, stairway above room ceiling.
  • Stayed January 2009
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Cheval

Address: 1021 Pine Street, Paso Robles, CA 93446
Phone Number:
Location: United States > California > Paso Robles
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#1 Romantic Hotel in Paso Robles
#8 Family Hotel in Paso Robles
Price Range (Based on Average Rates): $$$$
Number of rooms: 16
Official Description (provided by the hotel):
Hotel Cheval is Paso Robles' finest boutique, luxury hotel, located in the heart of downtown. Situated in California's prized Central Coast food and wine region, this sophisticated and intimate hotel offers well-traveled guests an experience unlike any other in the area. Hotel Cheval features exceptional, personalized service amidst thoughtfully designed and refined accommodations. ... more   less 
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Also Known As:
Cheval Hotel Paso Robles
Boutique Hotel Cheval

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