All the old-style luxury and grace of a hotel established for wealthy people in 1800s -- which is indeed the history of this hotel. One encounters old-fashioned courtesy and good manners here. All the staff, including those from whom I sought directions (it is a large property with a large main building, subsidiary buldings and gardens to navigate), were very welcoming, friendly and helpful, and the staff conveyed by their words and manner that they feel a sense of ownership, that they dont feel they are simply employees performing a function - no small feat for management to have achieved in such a big luxury hotel. So being here felt more like staying in a welcoming, wealthy home away from home, -- as compared to the run of the mill high-end hotel. The prices are on the high side for the value, but this is upscale Pasadena. The spa has very high recommendations but also high prices, so I opted instead for the well-equipped gym and sauna. Food options were limited to fairly traditional fare, and meal prices were not outrageous. The breakfast buffet offered no German multigrain bread or muesli, - but rather provided a wide range of typical American breakfast options for $30. The room service food was good but expensive - food was nicely presented and arrived hot, but with the fees and tip, it cost $37 for a hamburger with fries and ice tea. The hotel web site accurately presents the hotel and its style. The atmosphere is relaxing , away from the hubbub of LA and its freeways, yet only 30 minutes from LAX. In summary, if you want to stay in Pasadena, and can afford low-key luxury with peace and quiet -- this is a good choice.